Executive Assistant Customer Service
Resume:
ph.linkedin.com/pub/ma-lourdes-encarnacion/**/b*a/216 https://www.facebook.com/lut.encarnacion
943. P. Herrera St,
Pateros Manila 1620
(02) 8275 0414
***.****@**********.***
ABOUT ME
As a career woman being an
executive assistant has been a
major part of her experience. Lut
has worked with a various
industries such as Law and Legal,
Business Process Outsourcing and
Accounting and had the
opportunity to work with senior
executives and partners in her
previous endeavors.
Lut as natural ability to compete
not only with just her colleagues
but with herself, constantly trying
to be a better version of herself on
a daily basis.
SKILLS
WORK
OFFICE
CRM
SALES
MANAGEMENT
TRAINING
PERSONAL
COMMUNICATION
ORGANIZATION
TEAM PLAYER
CREATIVITY
SOCIAL
MA. LOURDES C.
ENCARNACION
ADMIN CUM EXECUTIVE SUPPORT
HIGHLIGHTS
● Administrative and clerical procedures and systems
● Written Comprehension
● Excellent Communication skills
● Social Perceptiveness
● Notary
● Monitoring
● Problem Sensitivity
● Basic Bookkeeping
● Knowledgeable in Government Procurement/ Bidding
● Telephone Sales
● Customer Service
● Knowledge on basic computer programs and software
(Microsoft Word, Excel, Powerpoint,, Outlook, Lotus Notes, Internet Browsers, CRM)
EXPERIENCE
April 2022 to present
EXECUTIVE ASSISTANT of the SVP of Healthcare Account UBIQUITY GLOBAL SERVICES
BGC TAGUIG SITE, TAGUIG CITY
● Control and organize complex and extensive diary for SVP including international travel
● Lead Generation using tools such as Hubspot, Zoom and Sales navigator LinkedIn.
● Driving timely day management ensuring schedule is respected or amended properly
● Timely and articulate liaison directly with Department heads
● Coordinate virtual meetings and appointments.
● Prepare Monthly expense reports and introductory letters, and other documents
● Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
● Other duties as assigned by the SVP
(Dec 2010 – July 2016)
(April 2018 - April 2020)
EXECUTIVE ASSISTANT of the CITY ADMIN
Smoke Free Campaign Secretariat
OFFICE OF THE CITY ADMINISTRATOR
CITY GOVERNMENT OF TAGUIG
● Receiving incoming and outgoing calls
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● Control complex and extensive diary for City Admin including international travel
● Driving timely day management ensuring schedule is respected or amended properly
● Timely and articulate liaison directly with Deputies, Department heads and Visitors to set up a meetings and conference calls
● Prepare travel documents (travel authority letter)
● Bank Transactions: check encashment, cash deposit & withdrawal
● Coordinate conferences, meetings and appointments and venues
● Arrange all relevant requirements for meetings: meeting rooms, IT facilities, video facilities, food and refreshments etc
● Prepare reports, memos, letters, and other documents, using word processing, database, or presentation software
● Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
● Open, sort, and distribute incoming correspondence, including faxes and email
● File and retrieve corporate documents, records, and reports
● Greet visitors and determine whether they should be given access to specific individuals
● Other duties as assigned by the City Admin
Bids and Awards Committee Staff (under the direct supervision of the City Administrator)
Taguig City Hall, Administrator Office
(Jan 2011 – March 2013)
● Direct and coordinate activities of personnel engaged in buying, selling, and distributing materials, equipment, machinery, and supplies.
● Prepare bid awards/bidding minutes/bidding documents requiring board approval.
● Provide administrative support to the BAC;
● Organize and make all necessary arrangements for the BAC meetings;
● Take custody of procurement documents and be responsible for the sale and distribution of bidding documents to interested bidders;
● Assist in managing the procurement processes;
● Monitor procurement activities and milestones for proper reporting to relevant agencies
● Make arrangements for the pre-procurement and pre-bid conferences and bid openings
(May 2017 – Aug 2017)
Department Secretary
International Committee of the Red Cross (ICRC)
Water and Habitat / Health Department
Makati City
● Drafting occasional letters and taking minutes
● Scheduling external and internal meetings, ocular, conference and appointments
● Providing secretarial function for the Delegate/ Foreign Coordinators of both departments
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● Diary Management
● Correspondence Management
● International and domestic travel and accommodation management and booking
● Keeping contact databases and electronic filling up to date
● Other duties as assigned
(Mar 2010– Dec 2010)
REMOTE VIRTUAL ASSISTANT
Remotestaff.com.au
NICOLAS DIBB AUSTRALIA
● Data Entry
● Bank Booking and Rate Searches
● Communicating and liaising verbally and/or in writing between financial consultant, banker or relevant staff
● Updating company’s sales database
(June 2008 – July 2009)
EXECUTIVE ASSISTANT
AUDIT DEPARTMENT
SGV & Co (ENRST & YOUNG)
● Managing the day-to-day operations of the office
● Organizing and maintaining files and records
● Planning and scheduling meetings and appointments
● Preparing and editing correspondence, reports, and presentations
● Prepares letters and presentation materials
● Acts as liaison and maintained open lines communication among senior executives and administrative staff
● Bank transactions
● Email and Calendar management
● Provides logistical requirements for junior executive presentation
● Making travel and guest arrangements
● Monitoring attendance of all junior staff.
● manages office budget and expenses
● other duties as assigned
(Aug 2006 – Apr 2007)
INTERNATIONAL SALES REP
HAVENLINK SOLUTIONS INC
● Contact businesses in the US over the phone and influence customers to buy product by following a prepared script
● Log sales activities and information in CRM system
● Perform and hoc sales related assignments as required
● Maintains operations by following policies and procedures
● Maintains quality service by following organization standard
● Contributes to team effort by accomplishing related results as needed
(Nov 2001 – April 2004)
ADMIN CUM EXECUTIVE ASSISTANT
AMC SANTIAGO LAW OFFICE
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● Type, format, edit and finalize Legal documents in accordance with Domain and other deadlines
● Handle incoming requests and screen priorities.
● Notary
● Basic Bookkeeping
● Bank transactions
● Coordinates and dispatch messenger routes for pick up and deliverables
● Respond to various business inquiries with professional demeanor and understand the confidential nature of the job
● Manage travel arrangements and coordinate conferences, meetings and appointments
● Assist in preparing materials and information necessary for presentation
● Operating basic equipments, such as computer, modem, printer, fax machine, scanner, and copier.
● Monitor and follow – up status cases with the Municipal Trial Court, Regional Trial Court, Court of Appeal, Supreme Court or other legal institution
● Responsible for filing, monitoring and updating legal documents
● Provides assistance in meetings, writing of minutes and preparing reports of legal cases of top management
EDUCATION
(1998 – 2003)
BACHELOR OF SCIENCE OF BUSINESS ADMINISTRATION MAJOR COMPUTER MANAGEMENT
PASIG CATHOLIC COLLEGE
SEMINARS
08 August 2001
Code of Ethics for IT Professionals
19 September 2001
Basic Networking and Protocols
CHARACTER REFERRENCES
Atty.Jose Luis Montales
former City Administrator
Taguig City hall
02 8555 7802
Ms. Cynthia A. Manlapig
Partner / Auditor
SGV & Co. (member practice of Ernst & Young)
02 891 0307
Atty. Lyle Nino Cayetano Pasco
City Administrator
Taguig City Hall
02 8555 7802
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