Data Entry, Customer Service, leasing agent, property manager

Wheat Ridge, CO ***** 678-***-**** *********@*********.***

TAMMY AGEE

Proven professional with extensive experience in front office management and property administration, notably with Endurance Property Management. Excelled in enhancing customer satisfaction and streamlining operational workflows, leveraging exceptional organizational skills and a keen attention to detail. Demonstrated proficiency in administrative tasks and customer service, significantly improving office efficiency and tenant relations.

PROFESSIONAL

SUMMARY

SKILLS ● Customer Service

● Telephone Etiquette

● Problem-solving skills

Verbal and written

communication

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● Administrative Skills

● Punctual and Reliable

● Data Entry

● Lease preparation

● Background Checks

● Contract Review

● Attention to Detail

● File Management

● Clerical Support

● Attention to Detail

● Punctual and Reliable

● Data Entry

Call Answering and

Routing

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FRONT DESK RECEPTIONIST 12/2022 to Current

Rover Retreat, Golden, CO

Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk. Manage around 60 dogs a day.

WORK HISTORY

Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

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● Picked up and gave dogs to their owners

● Balanced and did paperwork at the end of each shift Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

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● Collected deposits, fees, and payments.

Enhanced customer satisfaction by providing efficient and professional front desk services.

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● Scheduled appointments accurately using reservation software, reducing conflicts Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

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Developed strong working relationships with team members, fostering a positive work environment

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LEASING AGENT 06/2023 to 01/2024

Endurance Property Management, West Palm Beach, FL PROPERTY MANAGER 04/2018 to 04/2023

Endurance Property Management, West Palm Beach, FL Performed background, reference and credit checks as part of screening process of prospective tenants.

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Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.

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● Did around 20 applications a month

● Worked Remotely from home

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

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Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

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Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.

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Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.

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Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

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● Followed up on delinquent tenants and coordinated collection procedures. Maintained original leases and renewal documents in digital and hardcopy format for property management office.

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Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants

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● Dealt with 25 to 30 properties each month

● Worked Remotely from Home

Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.

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Bob Jones Academy, Greenville, SC

Diploma, 05/1979

Bob Jones University, Greenville, SC

Some College (No Degree), Missions

EDUCATION

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