Customer Service Technical Support
Resume:
Carol Gonzales
Specializing in Customer Service and Technical Support
******@*******.***
Objective:
Excellent Customer Service skills, specializing in troubleshooting with strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution, also certification in Medical Billing & Coding. Seeking employment in Customer Support, Health care, and with an opportunity to expand my education in Medical Billing & Customer/Technical Support. A position that will allow me to utilize my learned skills, and to contribute to an organization that I can grow with.
Highlights:
Process healthcare paperwork
ICD10, PCS 9/10
CPT/ HCPCS
10+ years Computer knowledge
Process medical billing & coding accurately
Types 50 wpm
Transcription/ Caption
Specializing in Customer Support, Troubleshooting
Healthcare, Terminology
Work-from-Home Capabilities (Remotely)
Inbound/ Outbound calls
Relevant Courses Completed-GPA 3.5
Human Anatomy & Physiology 1&2
Reimbursement Methodologies
Diseases of the Human Body
Medical Terminology
Medical Billing & Coding 1&2 & Insurance
Pharmacology
Psychology
Introduction to the Criminal Justice System
Biology/ Micro-Biology
Practicum/ Internship completed
Advanced HIPAA compliance
Computer skills, knowledge in Word, Power Point, Excel, Outlook, Internet research, Installation of software & hardware
Education/ Training:
Medical Assistant Certificate- 2002-2003 Bryman College
Medical Billing & Coding Certificate-2017-2018-Kaplan University- BCSC-AMCA-02/20/2018
Bachelor of Science in Health & Wellness Degree-April 2019 Bachelor’ Degree
Internship/ Volunteer- 40 hours completed- Shadowing in E.R. North & South Towers, Medical Records, HR Department, Volunteer Program Completed 100 hours
Experience:
Technical Support- Foundever Contracted with: Intuit Quickbooks Online Payroll- 05/15/2024- 10/21/2024
Answer 30-40 calls daily
Customer Service/ Technical Support
Inbound & outbound
Setting up of Payroll
Tax info
Troubleshooting complex issues
Customer Service Rep/ Tech Support- Sleep Number 8/8/2022 – 11/15/2023
Answer 50-100 calls daily
Troubleshoot/ Technical support
Warranty replacement orders, scheduling for technicians, coding
Assisting in setup
Diagnostic testing remotely
Selling components, order forms, taking payments
CUSTOMER SERVICE REPRESENTATIVE/ ONE SUPPORT 1/05/2020-8/25/2021
Business Customer Service Representative/ Technical Support
Troubleshoot/ Problem Solving/ De-escalating
Call Center (Remotely) Inbound, Outbound calls
Answering calls, Transferring, Conference, Soft- phone
Taking Orders, Completing proper order forms/coding
Tech Support/ Retention/ Collections
Assisting customers with information/research
O’REILLY AUTO PARTS/R.S.S./MANAGEMENT TEAM 12/12/13-08/21/2016
Closing manager/ oversaw 10-15 employees
Provided excellent customer service to ensure customer satisfaction
Looked up parts for customers and commercial accounts, ordered parts through company system
Cashier, Bank drops, cashing in & out, counting money, documenting all cash
Stocking, Inventory, Shipping & Receiving, Returns, Audits, Paperwork, Building Pallets, New store set-up, annual inventory
Training new employees, Scheduling, New Hires/Interviews
PERSONAL & PROFESSIONAL REFERENCES UPON REQUEST
Contact this candidate