Customer Service Sales Support
Resume:
Rosemarie Cobb
Anderson, SC *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Manager
Sunshine's Place - Anderson, SC
July 2017 to Present
This is a family run business owned by my mother and I help with the day to day operations by greeting and assisting customer's with their purchases, restocking the shelves, opening and closing store as needed, and helping with purchasing decisions as well. Customer Retention Specialist
Cross Country Home Services, Inc. - Anderson, SC
April 2014 to December 2017
Taking Inbound calls from Sears Home Warranty and Total Protect Home Warranty customers to answer coverage and billing questions
Retain customers by providing rebuttals as to why it is important for them to maintain a home warranty for peace of mind
Sales Support – guiding and educating customers and the best options for their home warranty needs
Update billing information
Calculating and collecting the gap payment that is due to reinstate contracts within the correct timeframe
Handling escalated calls to provide excellent customer service
Mentoring new hires
Assisting supervisors, team leads, and other co-workers whenever necessary Finance Manager
Family Auto of Anderson - Anderson, SC
June 2010 to November 2013
Print daily reports of all past due accounts each day
* Run/post automatic payments and declines
* Watch all accounts for 1st payment defaults, broken promise-to-pays, and all future arrangements made by account managers daily
* Send out Right-to-Cure's daily
* Manage the finance department to ensure account managers are providing the best customer service but still keeping within company and state collection guidelines
* Meeting with upper management each week for department updates
* Keep up with repair issues and insurance losses
* Answer phones and take payments
* Help with drive-thru window when needed
* Underwriting loans and interviewing prospective customers
* Closing loans when needed
* Arranging field calls at least once per week
* Mailing past due letters
* Balancing out payments that were taken in * Participating in online training course
* Assist with keeping office clean
Technician Tracking Specialist
Mastec Advanced Technologies - Piedmont, SC
October 2006 to February 2009
Confirm all scheduled jobs for the day with all technician supervisors and technicians
* Track technicians throughout the day and update statuses w/ customers
* Complete all reports in a timely manner. These reports were done in excel and sent via e-mail Customer Service Representative
Remedy Staffing, Inc - Greenville, SC
June 2006 to October 2006
Relief operator
* Closed and noted jobs for technicians
* Took in-bound calls for customers and Directv
Education
High school diploma
Oakwood Christian School - Anderson, SC
1996
Associates in Business Administration
Forrest Junior College
Skills
Type 80-100wpm, dependable, honest, hard worker, fast learner, great at multi-tasking and time management, great customer service skills, great oral and written communication skills.
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