Key account manager

CURRICULUM VITAE

DORCAS AMBETSA INDECHE

Email: **********@*****.***

Tel +254-*********

Date of Birth: 10th March 1982

Nationality: Kenyan

Box No:297**-*****

CAREER OBJECTIVE

I seek to find a challenging position to fully utilize acquired leadership, managerial, entrepreneurial and interpersonal skills to add value to whichever organization that I get to work for in future hence achieving its goal.

ACADEMIC/PROFESSIONAL QUALIFICATIONS.

American Intercontinental University – London

Bachelor’s degree in Business Administration - Sales and marketing

Kenya College of commerce & hospitality

Pursued:

Diploma in customer care service (ICM)

Diploma in International Business Communication (ICM)

Kenya Utali College

Course:

Certificate in Reception techniques

ACADEMIC RECORDS

2001

Kenya Certificate of Secondary Education

Moi Girls Isinya/DSS

O-Level Certificate of Education

1996

Kenya Certificate of Primary Education

C.G.H.U Primary School

ATTACHMENT

2003 AUG-NOV: Macmillan Library-NAIROBI CITY COUNCIL.

2003 MAY-JULY: Crown Berger K. Ltd

WORK EXPERIENCE

Cummins C&G Ltd

April 2017

Aftermarket Key Account Manager.

Selling full range Cummins aftermarket products

Develop Marketing plans to identify key sectors/opportunities and potential customers.

Drive team to meet the set targets

Car and General Kenya Limited

SEP 2007-2016

Technical parts specialist/Parts sales

Duties and Responsibilities

In charge of handling all the walk-in enquiries and preparing quotations for the customers.

Ordering stock.

Issuing parts to service technicians.

Prepare all the daily and monthly reports.

Managing the counter sales.

Updating customers on their orders.

Supervise the off-loading and inspecting of the incoming spares.

Assisting in checking all the received spares comparing with the documentation from supplier to ensure everything is accurate.

I also assist in packing and dispatching all the local customer orders.

Reporting all the short landed spares in case we have any.

Also liaise with the branches to assist where necessary and also place their orders.

2004: Moris & Company (K) Ltd

Duties and Responsibilities

Receptionist

Customer service duties

2003:Smile Company(K) LTD

Customer care

Duties & Responsibilities

Selling.

Getting customer enquiries

Visiting customer premises to see how they are faring on with our products.

Soliciting for feedback on our product.

COMPUTER SKILLS

Ms Dos

Ms Windows 98/2000

Ms word

Ms Excel

Ms access

SKILLS COMPETENCE

Excellent hands on management and leadership skills.

Excellent problem solving skills.

Excellent in dealing and interacting with customers both internal and external.

Fast in learning capabilities and able to see a gap and utilize it for competitive advantages.

Competent in computer skills.

Ability to work under pressure and meet set deadlines and targets.

PERSONAL QUALITIES

Endowed with patience, sympathy and empathy for others.

High degree of personal and corporate integrity.

Self-starter and result oriented.

Team player, high achiever and self-motivated.

HOBBIES

Sports-Watching soccer

Music-Playing & Dancing

Socializing –Volunteer work

REFEREES

1. Andrew Sifuma

Kenya Airways/Tour guide

P.O Box 190**-***** Nairobi

Tel:072*-******

*******@*****.***

2. Washington Okwara

Deputy General Secretary

Amalgamated Union of Kenya Metal Worker

P.O Box 620**-*****, Nairobi.

Tel:072*-******

********@*****.***

Contact this candidate