Administrative Assistant Customer Service
Resume:
operations and client satisfaction.
Nov 2003- Nov 2010
Feb 1998- Oct 2003
English
, Bristol, VA
Led the implementation of a successful employee recognition program resulting in increased morale and productivity.
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Strategically partnered with executives to develop and implement diversity and inclusion initiatives.
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Implemented an e cient applicant tracking system, reducing recruitment time by 30%.
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Conducted comprehensive training sessions resulting in improved leadership and communication skills among supervisors.
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, Abingdon, VA
Managed and provided leadership to a team of Certi ed Nursing Assistants (CNAs)
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Ensured compliance with all regulatory standards and guidelines in the healthcare industry
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Developed and implemented training programs for CNAs, resulting in improved e ciency and performance
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Conducted performance evaluations and provided feedback to CNAs to drive continuous improvement
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, Remote
Managed daily administrative tasks, including scheduling, document preparation, and database management.
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Assisted with coordination and execution of company events, ensuring smooth operation.
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Developed and maintained e cient ling systems, resulting in improved document retrieval and organization.
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Provided exceptional customer service, resolving inquiries and concerns in a timely and professional manner.
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, Johnson City, TN
, Johnson City, TN
• Account Management
• Decision Making
• Business Intelligence
• Ethical Leadership
• Quick Learner
• Computer So ware
• IT Intelligence
Administrative Assistant Billing
Blue Cross Blue Shield
Home Healthcare CNA
Private Duty
Chrissy
Dubuque
Administrative Coordinator
Experience
Phi Theta Kappa
Presidents List 4.0 GPA
Objective
Phi Theta Kappa
Presidents List for 4.0 GPA
Education
Skills Languages
Contact Information
Results-driven CNA and
Administrative
Coordinator with 5+ years of
experience managing administrative
tasks, coordinating schedules, and
implementing e cient processes.
Skilled in multitasking, problem-
**************@*******.***
1351 Bristol Highway
Elizabethton, TN 37643
Area Supervisor over Certified Nursing Assistants
Rescare Brightsprings Healthcare
e ectively to ensure smooth
Business Administration
East Tennessee State University
Healthcare Administration and Management
East Tennessee State University
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