Customer Service Inventory Management

SAWJANYA CHHETRI.

Contact Numbers: +91-891*******, +91-876*******

Email: ****************@*****.***

Address: Reshep Dhura, Deepak Tole, Mungpoo Cinchona Plantation, Darjeeling, West Bengal, 734313

OBJECTIVE

A dedicated and experienced Food and Beverage professional seeking a challenging role in operations management where I can leverage my skills in customer service, team leadership, and inventory control to contribute to the success of the organization.

EXPERIENCE

Senior Operations Executive, Food and Beverage Department

SmartQ, Bangalore. (March 2023 – November 2024)

Overseeing daily operations of multiple outlets, ensuring smooth workflow and high customer satisfaction.

Managing vendor relationships, inventory, and stock levels to minimize waste and optimize resources.

Conducting training sessions for staff on Health, Safety, Environment, and Quality (HSEQ) standards.

Developing and maintaining weekly training calendars to enhance staff skills and service quality.

Creating and analyzing daily sales reports to track performance and identify areas for improvement.

Food and Beverage Executive

Sodexo Facilities Services, Ahmedabad. (November 2022 – March 2023)

Led the food and beverage team, managing staff duties, training, and guest interactions.

Ensured compliance with food safety standards and managed all types of inventories.

Handled customer feedback effectively, leading to improved guest satisfaction scores.

Food and Beverage Captain

Mayfair Tea Resort Siliguri. (November 2021- July 2022).

Guest Service Responsibilities:

Greet guests warmly and escort them to their tables.

Assist servers in taking accurate food and drink orders.

Address customer concerns or complaints promptly to ensure satisfaction.

Suggest menu items, daily specials, and beverages to enhance the guest experience.

Oversee waitstaff and ensure they adhere to service standards.

Coordinate between the kitchen and service staff for smooth order delivery.

Assign tables and duties to servers and ensure even workload distribution.

Promote high-margin items to boost revenue. Preparing daily sales or revenue reports.

Gather guest feedback and suggest improvements to management.

Inventories management includes CCG inventories, Store inventories etc.

Training and Briefing of the staffs according to the assigned training calender.

Food and Beverage Captain

Della Resorts, Lonavala. (May 2019 – November 2020)

Supervised a team of associates, ensuring seamless operations during peak hours.

Managed inventory control and contributed to a 10% reduction in food wastage.

Training and briefing of the staffs regarding food and beverage service standards and product knowledge.

Making sales reports, banquet event Calendar, Shift allocation of the staff, duty roster and training calendars .

Maintaining CCG inventory and store management.

Food and Beverage Associate

Gokulam Grand Hotels and Spa, Bangalore

Delivered excellent customer service and handled guest complaints efficiently.

Assisted in the preparation of daily sales reports and managed the inventory of consumables.

Taking orders from the guest and delivering the best service experience.

Food and Beverage Associate

Movenpick Hotel and Spa, Bangalore

Provided attentive service to guests, contributing to a positive dining experience.

Supported the team in day-to-day operations and inventory management.

Trainee, Food and Beverage Department

Summit Hotels and Resorts.

Gained foundational experience in the hospitality industry by supporting the food and beverage team.

EDUCATION

Diploma in Hotel Management, Don Bosco Tech, 2016.

Bachelor of Arts, West Bengal Board, 2014.

Higher Secondary Examination, West Bengal Board, 2012.

Madhyamik Pariksha, West Bengal Board, 2010.

SKILLS

CUSTOMER SERVICE: Skilled in handling customer complaints and enhancing guest experiences.

Team Leadership: Experienced in training, briefing, and managing staff for optimal performance.

Inventory Management: Proficient in managing inventories, reducing wastage, and optimizing resources.

Vendor Management: Effective in managing relationships with vendors to ensure timely delivery of quality products.

Sales Reporting: Experienced in creating and analyzing daily sales reports to monitor performance.

CERTIFICATIONS

FSSAI TRAINING CERTIFICATE.

FIRST AID TRAINING CERTIFICATE.

LANGUAGES KNOWN

ENGLISH.

HINDI.

NEPALI.

I hereby declare that the above information is true to the best of my knowledge.

Sawjanya Chhetri.

Date:

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