Customer Service A

CAROLINE DANIELLE RUSSELL

*** ********** *****, *********, ** 37221

Cell: 615-***-**** - ******************@*****.*** PROFESSIONAL SUMMARY

High-energy Manager successful in building and motivating dynamic teams. Who cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth . A customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. I'm also self-motivated with exceptional communication and computer capabilities.

A true asset and valuable employee to any company willing to partner up and take a chance. Let me prove what I can do for you and your business. SKILLS

Microsoft Outlook, Word and Excel

Exceptional interpersonal

communication

Adherence to high customer service

standards

Efficient multi-tasker

Deadline/Detail-oriented

Quick Learner

Excellent Communication Skills

Ambitious

Driven

Dependable Hard Worker

Goal Oriented

WORK HISTORY

10/2010 to Current Owner/Operator

Caroline's Chores and More

Residential, Commercial and Industrial Cleaning service that provides daily light cleaning, heavy spring cleaning, flood clean-up, and all cleaning services not limited to dusting, vacuuming, kitchens, bathrooms, attics, blinds, carpet cleaning, and laundry

Cleaned building floors by sweeping, mopping, scrubbing and vacuuming Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events

Dusted all furniture and fixtures thoroughly and carefully Played with, petted and brushed cats to relieve anxiety while owners were out of town

Fed and exercised several animals each day

05/2016 to 10/2017 Assistant Operations and Clothing Manager DXL Destination XL – Nashville, TN

Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Planned budgets and authorized payments and merchandise returns. Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas.

Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Answered product questions with up-to-date knowledge of sales and store promotions.

Provided an elevated customer experience to generate a loyal clientele. Greeted customers entering the store to ascertain what each customer wanted or needed.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Helped drive sales goals and achieve monthly quotas. Organized store merchandise racks by size, style and color to promote visually appealing environment.

Dedicated to continuously improving sales abilities and product knowledge. 06/2015 to 05/2016 Assistant Store Manager/Lead Sales Person Bachrach Fine Men's Clothing and Apparel – Opry Mills Mall Nashville, Tn Promoted from Team Leader to Assistant Manager within 2 months. Planned budgets and authorized payments and merchandise returns. Examined merchandise to verify that it was correctly priced and displayed. Completed profit and loss performance reports.

Implemented a new ordering process and identified poor work habits to improve process effectiveness.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Scheduled staff shifts to cover peaks and lulls in customer inquiries. 02/2012 to 04/2015 Server, Bartender, and To-Go Manager O'Charley's Restaurant & Bar – Nashville, TN

Assisted the corporate office with new ideas in food concepts Inspired new ideas and concepts that assisted in the growth of the curb-side service side of the restaurant.

Answered customer telephone calls promptly and in an appropriate manner. Trained 10 new sales associates each quarter.

Responsible for the design and preparation of all menu items for private home/office setting.

Responsible for coordination of up to 18 servers in restaurant with capacity of 200 Helped with preparation, set-up, and service for catering events Managed guest checks, collected cash and processed credit cards Displayed enthusiasm and knowledge about the restaurant's menu and products Demonstrated genuine hospitality while greeting and establishing rapport with guests

02/2011 to 12/2012 Office Manager and Trainer

Greymont Kennels – Fairview, Tn

Played with, petted and brushed cats to relieve anxiety while owners were out of town.

Fed and exercised 20-30 animals each day.

Brushed, bathed and conditioned animals' coats.

Injected animals with medications.

Kept clear and accurate records on animal behavior, food intake and medications Managed specific animal diets in consultation with a veterinarian Supported front desk staff with administrative needs Fed, walked and cared for 20 dogs while their owners were out of town Tailored walks for older dogs and dogs with a variety of health concerns. Cleaned and disinfected kennels, equipment and work areas. Maintained accurate and detailed logs and inventories of animals, food and equipment.

Instructed group dog training classes at various shelters. 02/2008 to 10/2010 Office Manager

L & L Equipment Sales and Auction LLC

Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases.

Complied annual recommendations for end of fiscal year budgets. Negotiated pricing with vendors regarding wholesale billing and marketing procedures.

Created company's first employee manual including training and development. Liaised with vendors to order and maintain inventory of office supplies. Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.

Reduced overhead by taking on more responsibility with creative and administrative projects.

Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.

Scheduled all contractors and materials deliveries. 02/2006 to 02/2008 Patrol Officer

Belle Meade City Hall – Nashville, TN

Led undercover sting operations to target perpetrators of vice crimes. Actively patrolled assigned areas to prevent and detect crimes. Enforced all traffic laws and ordinances and checked speed with radar. Conducted thorough investigations of serious injury and fatality traffic accidents. Investigated and reported crimes, accidents, offenses and damage to property. Conducted preliminary investigations at the scenes of major crimes. Secured crime scenes, gathered evidence and questioned witnesses. Apprehended offenders and conducted interviews and interrogations. Assisted in special investigations and crime prevention programs. Apprehended suspects, read Miranda Rights and transported offenders to jail. Talked regularly with citizens to establish rapport and become a familiar presence in the area.

Gathered necessary information for court appearances and testified as a witness under oath in court.

Responded quickly to suspected bomb threats and evacuated buildings to search for explosive devices.

Issued traffic citations and electronic tickets for violations of traffic laws. 02/2003 to 02/2005 Auxiliary Patrol Officer

Fairview Police Department

Actively patrolled assigned areas to prevent and detect crimes. Enforced all traffic laws and ordinances and checked speed with radar. Issued warnings and citations for traffic violations. Responded immediately to calls involving automobile accidents and criminal activity.

Booked suspects and processed mug shots and fingerprints. Immediately reported deficient streetlights, signs and road surfaces to keep residents safe.

03/1998 to 05/2000 Office Manager and Dispatcher

Music City Taxi – Nashville, TN

Managed and supervised over 40 employees

Dispatched to over 40 vehicles at any time

Answered multi-line phone systems

Established time efficient routes to benefit company and client Launched several marketing and advertising campaigns that produced high profitability

Maintained all training and permits up to date and on file Accounts payable and receivable

02/1996 to 02/1998 Office Manager/Lead Sales Manager Harolds Used Cars – Nashville, Tn

Lead Salesperson

Answered phones, data entry, filing, all invoicing and inventory responsibilities Payroll, accounts billable, payable, and collections Chief Purchasing Officer

Attended local and state auctions

Maintenance of all vehicles

Supported the sales team in writing proposals and closing contracts. AFFILIATIONS

St. Judes Charity

Shop with a Cop

MADD Mothers against drunk driving

Toys for Tots

National Honor Society

EDUCATION

2000 High School Diploma:

Franklin High School - Franklin, Tn

2005 Associate of Applied Science: Criminal Justice/ Administration Nashville State Community College -

Criminal Justice Administration

3.75 GPA

Academic Achievement Award

Coursework in Criminal Justice, Criminology and Sociology Criminal Law, Criminology and Penology coursework

Hostage Negotiations training

Courtroom Testimony Survival Tactics seminar

Police Ambushes and Surviving the Threat conference Criminal Justice and Sociology coursework

Coursework in Law Enforcement, Correctional Administration and Information Security Systems

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