Customer Service Rep
Resume:
Maizie L. Hailey
*** ******* ***** *******, ** **179 720-***-**** *********@*****.***
PROFESSIONAL EXPERIENCE
Intake Specialist/Consultant, The Wilhite Law Firm, 1600 Ogden Street Denver, CO 80218
Salary: 22.00 USD Bi-weekly + commission
Hours per week: 40+
Duties, Accomplishments and Related Skills:
Starting a new career at the law firm came with many challenges and responsibilities such as time management, multitasking, attention to small details, conflicts of interest, empathy, problem solving skills, and more
Some of my day to day duties was answering the phones while collecting accident information and personal information to build a case file, using great customer service so the potential clients feel confident in our services, answering emails and setting multiple appointments a day, over the phone and in office consultations with potential clients, setting attorney appointments, running an intake team and building training documents/tools.
Meeting new weekly goals and hitting commission targets monthly. 10/2022-02/2024
Customer Service Rep, Signature Flight Support, 7850 Harry B Combs Pkwy Denver, CO 80249
Salary: 22.00 USD Bi-weekly
Hours per week: 40+
Duties, Accomplishments and Related Skills:
I took on multiple duties while working for Signature. I had the title of CSR but also managed dispatch, income, billing, services, emails, phone calls, as well as keeping customers happy.
Some other tasks were using company vehicles to complete pick up and drop off of catering for customer needs. I also communicated with multiple companies for paperwork and billing needs.
I have completed multiple courses for HR, PPE, and safety standard courses. 06/2022-10/2022
Customer Service Rep, TACAir, 7425 S Peoria Cir, Englewood, CO 80112
Salary: 19.30 USD Bi-weekly
Hours per week: 40+
Duties, Accomplishments and Related Skills:
Working at TACAir was a lifetime experience full of opportunities. I learned so much about customer service and aviation.
TACAir was bought by the company Signature Flight support so I then went to their employment.
My duties were money management, servicing pilots, crew, aircrafts, and passengers. To always stay friendly and professional in high stress cases, manage fuel and requests, phone service, emails, and documenting data.
High paced in technology and dealing with reservations. Problem solving skills as well as going above and beyond for our loyal customers.
08/2021-05/2022
Sortation Center Associate/ Learning Ambassador, Amazon Warehouse 8350 Quintero St, Commerce City, CO 80022
Salary: 18.00 USD Weekly
Hours per week: 40-55
Duties, Accomplishments and Related Skills:
Working as an Amazon employee was a high paced environment that always kept me on my toes. I soon advanced to “learning ambassador” and was able to train over 30 employees in my short time there.
I mastered arrival times for shipments, load capacity, met deadlines, solved problems or fixed damages, and used my good leadership skills.
Secondary skills were staying on my feet or active for hours on end, Lifting my body weight, being fast and efficient, and always keeping a clean 5-Sed warehouse. 11/2020-06/2021
Assistant Manager, Dion’s, 15150 E 104th Ave
Commerce City, CO 80022 United States
Salary: 12.50 USD Bi-weekly
Hours per week: 35-40
Duties, Accomplishments and Related Skills:
Working at Dion's was a great learning experience that was enjoyable. I was able to move up to assistant manager quickly and in a short amount of time by learning all skill sets in the following departments: prep work, stocking, time management, leadership skills, communication, serving, teamwork, safety, cleaning, and closing out.
Some secondary skill sets at Dion's were standing for long periods of time, working in high temperatures, lifting up to 80 pound bags, and multitasking.
Supervisor: Hannah Waufle 505-***-****)
Okay to contact this Supervisor: Yes
02/2020 - 09/2020
Customer Service, King Soopers, Brighton, CO
Salary: 12.00 USD Bi-weekly
Hours per week: 30
Duties, Accomplishments and Related Skills:
Working at King Soopers was a multi-skilled job. On any given day my duties could include working as a team with other employees to collect carts from the parking lot. ( even in inclement weather ), stocking shelves, moving pallets of inventory with a walk behind, bagging groceries for customers, operating a cash register, and keeping the store safe for customers by cleaning up spills, and removing hazards. This was a great summer job, made some new friends, and enjoyed the experiences.
Supervisor: Carly Sayers 303-***-****)
Okay to contact this Supervisor: Yes
02/2019 - 10/2019
Customer Service, Dairy Queen, Brighton, CO
Salary: 12.00 USD Bi-weekly
Hours per week: 25
Duties, Accomplishments and Related Skills:
Working at Dairy Queen required a high physical demand. Standing, crouching, twisting, lifting 10 lbs. or more, along with repetitive movement were done daily.
I developed great communication skills in interacting with customers along with co-workers.
Safety for myself along with fellow employees was always a top priority.
Daily job duties included operating and maintaining Ice cream machines, high speed blenders, moving items safely through storage areas without damage to product or personnel.
Taking requests from customers and communicating those requests to the food line team.
I earned many recognitions which include teamwork, following production directions, and exceeding managers expectations.
I enjoyed my work experience at Dairy Queen and managed not to gain any weight.
Supervisor: Jazlynn Frits 303-***-****)
Okay to contact this Supervisor: Yes
03/2014I - 09/2014
Boss, Shea’s Lawn Service, Brighton, CO
Salary: Paid on spot
Hours per week: 30
Duties, Accomplishments and Related Skills:
Daily duties included performing pre inspection on equipment to be used. Checking lawnmowers and trimmers had proper fuel and oil. Extension cord inspection. ensuring PPE was with all equipment, gloves, eye protection along with hearing protection. Operate lawn movers and grass trimmers.
Supervisor: Shea Hailey 720-***-****)
Okay to contact this Supervisor: Yes
VOLUNTEER WORK
Weekly
Office lady, Organization, Brighton, CO
- Organized and filed the office for Bob's auto glass weekly Language
- French ~ intermediate
- Spanish~ intermediate
EDUCATION
2021
Brighton High School, Colorado
High school diploma or equivalent 12/2020
GPA: 3.7 of a maximum 4.0
Credits Earned: 49 Semester Hours
Contact this candidate