Customer Service A Team

EXPERIENCED MANAGER AND SUPERVISOR

Contact Resume Summary

Shawn N. Cooper Manager/Supervisor with over 30+ years

209-***-**** experience running companies, studied Business

**********@*********.*** Management in college …. looking to join a growing

325 N. Daubenberger Road competitive business, where I can use my skills to

Turlock CA, 95380 better your company along with myself.

Professional Experience

PRODUCTION MANAGER

7UP/Varni Brothers Corporation / Modesto CA / June 2019 – October 2024

Responsible for recruiting/hiring/training new and current staff on a daily/monthly basis

Worked with between 100-150 employees daily, depending on how many lines ran

Manage 4 to 6 production lines and warehouse/distribution daily

Inventory control, loss prevention and customer service daily

Focused on quality control and good manufacturing practices daily

Involved in multiple management meetings weekly (including safety and production)

TERRITORY MANAGER

Morinaga Nutritional Foods Inc. / Torrance CA / July 2018 – June 2019

Covered 100+ stores in Northern CA, grapevine (Los Angeles) to the Oregon boarder

Met with Store Managers and Dairy Managers daily for product updates

Visited Save Mart, Food Maxx, Nugget Markets, Lucky’s, Rancho San Miguel Markets,

Cost Less Foods, Vallarta Supermarkets, 99 Ranch Market and more daily

Inventory control, loss prevention, merchandising and customer service daily

Focused on quality control and good manufacturing practices daily

Daily updates to management and weekly meetings on sales or customer concerns

ROUTE MANAGER

Schwan’s Home Delivery / Manteca CA / March 2015 – July 2018

Worked with 10 different routes and drivers daily focused on sales strategies

Responsible for recruiting/training new and current staff on a daily/monthly basis

Inventory control, loss prevention, merchandising and customer service daily

Focused on quality control and good manufacturing practices daily

Daily updates to management and weekly meetings on sales

Responsible for safety training and customer concerns daily/monthly

STORE MANAGER

Verizon – Indirect / Merced CA & Fresno CA / June 2013 – February 2015

Managed 25 – 30 people daily

Ran multiple locations at the same time in Merced and Fresno

Focused on sales, customer service, new customer acquisitions and retention

Responsible for recruiting/training new and current staff on a daily/monthly basis

Inventory control, loss prevention, shipping/receiving and merchandising

Held store meetings and district meetings daily/weekly/monthly

STORE MANAGER

JCPenney / Modesto CA / July 2010 – May 2013

Ran four departments for large mall store (all upstairs and one down stairs)

Managed 75 – 125 people daily

Focused on sales, customer service and merchandising

Inventory control, loss prevention and shipping/receiving

Held store meetings and district meetings daily/weekly/monthly

Focused on customer satisfaction surveys and credit card activations daily/monthly

ADDITIONAL ASSETS/SKILLS

Bilingual (English and Spanish)

Computer savvy (Word, Excel, Outlook, Powerpoint, OneNote, Access)

Team Leadership, Collaboration, Planning and Strong Communication

Strong Work Ethic, Time Management, Critical Thinking and Handles Pressure

Problem Solving, Adaptability, Accuracy and Attention To Details

Contact this candidate