Customer Service Data Entry
Resume:
Temitope Adebiyi
Nw Calgary, Alberta
******************@*****.***
Professional Profile
Dedicated & pragmatic Customer Service Officer with proven expertise in customer service and office administration. Proficient in coordinating schedules, preparing documents, organizing meetings, interacting with people and handling sensitive information with discretion. Skilled in language quality evaluation, with a strong command of grammar, syntax, and coherence. Proven ability to evaluate text for factual accuracy, logical consistency, and stylistic fluency, combined with flexibility in a freelance environment. I am seeking an opportunity to contribute my technical skills and passion for Customer Service management and office Administration in a collaborative and dynamic environment.
Employment History
Customer Service Manager
E.on Next, Nottingham
Feb 2023 – Sep 2024
•Provided technical support for customers using related products or systems.
•Perform Administrative data entry processes.
•Ranked and reviewed produced responses, identifying key areas for improvement to align with established style and relevance guidelines.
•Responded to customer inquiries about service options by writing them in email and letters.
•Coordinate with the senior Advisor to route issues and requests to appropriate staff or managers, tracking resolution progress.
•Support the Administrative Team in Development, Business, and Building Services by providing guidance and ensuring consistent standards across teams.
•Managing a portfolio of clients, taking full ownership of every issue raised and resolving them with a timeframe.
•Oversee preparation of financial transactions, office moves, IT hardware/software purchases, and catering arrangements.
•Diagnose service delivery problems and initiate actions to improve levels of service, set up daily meetings, committee meetings and stakeholders meeting monthly.
Office Administrator
Lagos State Judiciary, Lagos
Feb 2018 - Apr 2022
•Collaborate with the Executive Advisor and Registrar to manage the Director’s schedule, ensuring all required documents are available for daily meetings and committee engagements.
•Participated in the pilot projects of modernizing the Probate and Litigation Registries of the High court of Lagos in other to improve the delivery of court services.
•Prioritize and respond to correspondence, calendar appointments, and emails on behalf of the Director’s Office.
•Prepare and review legal materials e.g., contract documents, court forms, Memos, previous decisions, Amendments, submissions made by the Chief Magistrate.
•Enquiry and Front desk Supervisor, ensuring the smooth coordination of receipt of incoming and outgoing mails, answering questions form lawyers and general public, providing information on protocols and procedures.
•Carry out other duties as instructed by the Human Resource/ Administrative Manager such as maintaining organizational charts and distribution lists, looking after contracts, ensuring accuracy and timely updates.
Compliance Officer/ Customer Service Representative
Silverbird Communications Ltd, Lagos Nigeria
Aug 2015 - July 2018
•Maintained accurate and detailed compliance records, reviewed and resolved complaints to uphold positive company reputation.
•Developed policies and systems to ensure business successfully achieved objectives.
•Drafted monthly and quarterly compliance reports to inform upper management and ensured company policies were implemented and adhered to.
•Prepared professional business correspondence to initiate or resolve regulatory actions and keep businesses informed.
•Liaised with external certifying agencies to verify compliance or clarify corrective actions.
Education
High School Certificate, Nigeria 2012
Diploma in Business Administration ABM College, Alberta in view
Skills
•Strong problem-solving abilities and conflict resolution skills.
•Office supply and equipment management.
•Data Entry
•Confidentiality and discretion in sensitive matters.
•Ability to convey information clearly and effectively in both verbal and written forms, prepare and distribute agendas, record and distribute meeting minutes and action items, record and monitor action items to ensure completion.
•Strong foundation in English language, with excellent spelling, grammar, and attention to detail in both writing and editing capacities.
•Skilled at ranking responses, crafting prompts, and ensuring adherence to factual and stylistic guidelines.
•Adept at managing flexible schedules to meet project requirements and deadlines efficiently in a freelance setting.
•Displayed sound judgement and discretion with handling issues.
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