Customer Service Quality Control

July **** - present Inland Empire, CA

Rachel Aileen Trejo

*** * ***** ** ******, CA 92376

562-***-**** • ***************@*****.***

Objective

Highly motivated individual seeking a position in a company where I aim to work with honesty, dedication, and integrity. Contribute in every way the company requires me to and also, utilize my time in learning as much as I can to better my profession prospects.

Key Qualifications

● Leadership skills

● Adaptability

● Customer service

● Fast learner

● Team player

● Reliable

● punctual

● Organized with tasks and time

● Basic computer knowledge

● Problem-solving skills

● Effective Communication

● Quality control

● A desire to help people

● Thorough and Attention to detail

● The Ability to work independently or in a team

● Having Patience and the ability to remain calm in stressful situations

● Cleanliness

● Housekeeping

● Warehouse experience

● The desire to learn a new skill

Work Experience

Housekeeping/ Janitorial

Donna’s cleaning services

● Adept at maintaining a high level of cleanliness and orderliness by paying close attention to small details in both residential and commercial environments, for example: Residential properties, HOA’S, Airbnb’s, Office buildings, Retail spaces, School facilities, Church buildings, Restaurants etc.

● Thoroughly clean, sanitize, and disinfect assigned areas such as surfaces, floors, restrooms, and common areas, to the required specification as directed, using correct techniques and cleaning equipment.

● Safe removal of litter and waste to allocated disposal points, taking particular care with liquids, broken glass or other substances, which may be unsafe to others.

● Undertaking training in the use of methods, materials, and equipment, Working safely using correct warning signs, protective clothing, and safety equipment, and being mindful of hazards to others.

● Emptying vacuum cleaners and buffer vacuum bags at the end of each session.

● Cleaning and checking all equipment used after use, checking cables for wear and tear and storing away in a safe area.

● Familiarity with various cleaning chemicals and eco-friendly cleaning products, tools, and machinery.

● Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, cleaning smudges off windows and doors etc). Dec 2020 - Sep 2023 Irvine, CA

Oct 2015 - Oct 2020 Signal Hill, CA

May 2017 - June 2020

Warehouse Operator

Marquee staffing

● Located and retrieved products from designated warehouse areas using handheld scanners or pick lists.

● Ensured accuracy and quality of picked items by verifying product codes, quantities, and expiration dates.

● Prepared picked products for shipment by packing them securely and labeling packages appropriately.

● Maintained a clean and organized work area to ensure safe and efficient operations.

● Assisted in other warehouse tasks such as stocking shelves, inventory counting, and replenishing supplies as needed.

● Operated warehouse equipment such as manual and electric pallet jacks, and a big Joe Horizontal order picker when needed.

Driver - Crew Leader

Conservation corps of Long Beach

● Supervised a small crew of 5 young adults, typically between 18-26 years old, on various environmental restoration and community improvement projects, including tasks like tree planting, trail maintenance, invasive plant removal, litter abatement, and park development,all under the direction of a project coordinator or field coordinator.

● Monitored crew for safety compliance, ensured proper use of tools and equipment, and addressed potential hazards.

● Trained corps members in various conservation skills, including plant identification, tool operation, and basic first aid.

● Oversaw the completion of assigned projects, ensured deadlines were met and work was performed to quality standards.

● Fostered positive team dynamics, promoted collaboration, and addressed conflicts within the crew.

● Maintained accurate records of work completed, including daily logs, time sheets, and project reports.

● Worked outdoors in various weather conditions, including parks, natural areas, and urban environments.

● Physical labor required lifting, bending, and prolonged standing.

● Utilized hand tools and power equipment.

Education

High School Diploma

Conservation Corps of Long Beach Gateway Cities Charter School

● Graduated with a 4.0 GPA.

References

Available upon request.

Contact this candidate