Customer Service Delivery
Resume:
DARLENE BURLEY
301-***-**** - **********@*****.*** - WWW: Bold Profile
PROFESSIONAL SUMMARY
Proven multitasker and customer service expert, honed skills at TGIF Fridays Restaurant, enhancing guest satisfaction and team efficiency. Adept at relationship building and maintaining high standards of cleanliness, consistently contributing to a positive dining experience. Demonstrated strong work ethic and active learning ability, driving improvements in service delivery and operational success. SKILLS
• Customer service • Strong multitasking
• Greeting guests • Active learning
• Cleanliness and hygiene • Relationship building
• Strong work ethic • Positive attitude
• Teamwork and collaboration • Computer
• Dependable and reliable • Hospitality and accommodation WORK HISTORY
05/2020 to Current Restaurant Hostess
TGIF Fridays Restaurant – Largo, Md
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
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Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
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• Answered customer questions about hours, seating, and menu information. Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
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Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
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Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
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Supported servers, food runners, and bussers with keeping dining area ready for every guest.
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Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
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Prepared dining room for service by cleaning, organizing tables and placing table settings.
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Complied with food safety and food hygiene regulations to safeguard public health.
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Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
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• Delivered pick-up and curbside orders to guests.
• Opened and closed seating sections according to volume of guests. Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
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07/2016 to 05/2020 Crew Member Cook
Bojangles' Famous Chicken 'n Biscuits – Upper Marlboro, MD Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
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Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
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• Worked in fast-paced environment with sense of urgency to serve guests quickly.
• Prepared food items according to recipe to drive quality and consistency. Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
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• Used kitchen equipment safely and reduced risk of injuries and burns. Learned new menu offerings and options easily to assist customers with selecting items.
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Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
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• Cleaned and sanitized work areas, utensils and equipment. Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
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• Operated grills, fryers and ovens to cook food items. Promoted a safe working environment by strictly adhering to safety procedures and promptly addressing potential hazards.
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Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
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01/2012 to 08/2016 Courtesy Clerk
Safeway – Pasadena, MD
Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
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Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
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Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
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Improved customer experience by offering assistance with locating products throughout the store when needed.
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Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
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Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
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Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
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Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
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Collaborated with team members to maintain a well-organized and efficient work area.
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Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
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Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
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Increased overall efficiency by assisting with price checks and product location inquiries from customers.
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Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
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05/2008 to 12/2011 Courtesy Clerk
Food Lion Grocery – Upper Marlboro, MD
Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
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Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
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• Helped customers take merchandise out of store and loaded items into vehicles. Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
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Enhanced customer satisfaction by providing efficient bagging and carryout services.
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Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
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Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
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Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
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• Responded proactively and positively to rapid change.
• Met customer call guidelines for service levels, handle time and productivity.
• Managed timely and effective replacement of damaged or missing products. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
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