Quality Assurance Software

Narendra Mahida

Address: Streamwood, IL Contact: 630-***-**** Email: **********@*****.***

SUMMARY

An Americal Professional with twenty plus years of experience in Software Quality Assurance, manual testcase development, execution, test methods validation, automation using scripts and framworks, Testing using cloud platforms, deviation, data analysis, defect management, defect resolution, reports, and CAPAs. Worked on problem solving (RCA, CAPA), systems requirements, protocol development, and specifications.

EDUCATION

M.S. in Computer Science - Illinois Institute of Technology, Chicago IL

B.S. in Engineering, Maharaja University of Baroda, India

SKILLS:

•Software: C, C++, JAVA, SAP (MM, BI and FICO), Mulesoft, SOAP, WSDL, XML, REST

•Experience Testing on Web API, HTTP, SQL, automation, cloud, Test -Creation,

Execution, Defects Management, Root Cause, Resolution, TOAD and postman.

•Tools: Agile, Postman, Python, Power shell, MS SQL Server and Database, JIRA, GIT,

Jenkins, JAMA and Katalon automation framworks.

Experience with manual testing of AWS Cloud integrations with back office systems

PROFESSIONAL EXPERIENCE

Tata Elxsi Oct 2021 – Current

Lead quality assurance team in Agile environment working with cross functional teams and stakeholders on requirements, Software Quality Assurance, Test and Process Methods Validations on cloud, deviations and defects resolutions.

Perform manual testing of Salesforce Service Cloud integrations with back office systems and perform automation scripts using Katalon automation frameworks.

Execute manual test cases for end-to-end testing scenarios, ensuring thorough validation of the product's functionality and usability.

Design and execute comprehensive functional, regression, and performance tests to ensure full test coverage within Salesforce Commerce Cloud using eCommerce Platform.

Analyze test failures, investigate root causes, and work with engineers to resolve issues, including framework issues and functional bugs.

Identify, document, and track defects, working closely with the automation and development teams to ensure timely resolution.

Collaborate with cross-functional teams to understand product requirements and use cases, translating them into effective test plans and cases.

Provide detailed reports on test execution results, issues found, and areas needing improvement, with a focus on product quality and customer experience.

Contribute to the continuous improvement of the testing process by identifying opportunities to optimize manual testing efforts or incorporate automation where possible.Prepare test bed including test data, Pre-conditions for test execution, User test acceptance setup and Document test scenarios and test scripts;

Perform Functional, Integration, Regression and ad-hoc testing and work with developers for resolution of defects;

Perform Communication Testing for mass emails and bulk letters generated and schedule Batch Jobs.

Validate software applications for modules/Components Vendor Management, Telematics, Net Response, video suvelliance etc.

Design, develop and execute automation scripts using Katalon studio automation tool and Selenium to perform regression testing and improve the test efficiency;

Write SQL queries and Store Procedures to validate data extraction from the database using TOAD and MS Visual Studio tools;

Check the HTTP request and response using Fiddler and Postman for performing web services testing to test Web API locally.

Abbvie through Sunrise Systems April 2019 – Sep 2021

Perform manual testing of AWS Cloud integrations with back office systems and perform automation scripts using Katalon automation frameworks

Lead design assurance efforts within product design and development for new product introduction projects with an emphasis in quality aspects of integrated software, electro-mechanical device characteristics etc.

Ensure appropriateness of documented design requirements and outputs while ensuring traceability throughout the product development lifecycle.

Provide active leadership in understanding and implementing regulations/standards, acting as a resource to other disciplines, within the product design process from idealization through product retirement.

Drive development, modification, and improvement of design processes and quality management system based on gap analysis or lessons learned.

Support design-related corrective and preventative activities throughout the lifecycle of the product design. Perform technical evaluations to achieve customer quality and reliability objectives.

Cook Medical, Bloomington, IN Nov 2017 – Mar 2019

Lead design assurance efforts within product design and development for new product introduction projects with an emphasis in quality aspects of integrated software, electrical, and/or mechanical device characteristics, as appropriate for the specific area of focus.

Provide active leadership in understanding and implementing regulations/standards, acting as a resource to other disciplines, within the product design process from idealization through product retirement.

Supervise, assign, and coordinate the work of others within the design assurance team to support design projects meet the appropriate goals.

Drive development, modification, and improvement of design processes and quality management system based on gap analysis or lessons learned.

Facilitate the planning, execution, and review of verification/validation (v&v) activities including assessment of adequate inputs to the v&v process.

Support design-related corrective and preventative activities throughout the lifecycle of the product design.

Work on system requirements, functions, features, standards, SOPs and reviews

Performs technical planning and performance evaluation studies, conducts technology assessment activities, and analyzes system integration issues.

Perform training on risk, quality management, root cause analysis, risk analysis, CAPA activities, design controls methods activities and drive closure of issues.

Review, approve risk management files, strategies and plan to mitigate risk.

Baxter Healthcare Inc. Jan 2016 – Oct 2017

Work to establish and recommend system solutions that are consistent with renal therapy goals, organizational capabilities, and quality and regulatory standards.

Lead design assurance efforts within product design and development for new product introduction projects with an emphasis in quality aspects of integrated software, electrical, and/or mechanical device characteristics, as appropriate for the specific area of focus.

Ensure appropriateness of documented design requirements and outputs while ensuring traceability throughout the product development lifecycle.

Provide active leadership in understanding and implementing regulations, standards, acting as a resource to other disciplines, within the product design process from idealization through product retirement.

Supervise, assign, and coordinate the work of others within the design assurance team to support design projects meet the appropriate goals.

Drive development, modification, and improvement of design processes and quality management system based on gap analysis or lessons learned.

Roche Holding Inc. Indianapolis IN Feb 2012 – Dec 2015

Demonstrated application of risk management throughout entire product lifecycle (Design, Supplier Controls, Manufacturing, Post-Market, CAPA)

Lead a team in implementation and execution of risk management activities used throughout the lifecycle of a medical device

AT&T Inc. April 2009 – Jan 2012

Provides guidance, recommendations, and implementation plans for adherence to new regulatory requirements or expectations related to Design Controls, Risk Management, reliability and Quality Engineering.

Ensured compliance with design control process in product development life cycle.

Perform technical evaluations of components for reliability to achieve customer reliability objectives.

Ensures the comprehensive completion of risk management, Design Verification, Process Validation, and Design Validation activities for products and processes

Infosys Technologies July 2004 – Mar 2009

Manage technical integration of work products and deliverables from sub-system design.

Responsible for requirements gathering, analysis, design, code development, build and unit/modular testing and developing detailed design documents

Set Reliability goals provide reliability allocation for subsystems and perform reliability prediction for the new products.

Coordinated planning, development, testing, documentation, and installation of project to ensure timely deliverables, project success and quality

Motorola Inc., Schaumburg, IL Oct 2000 – Jun 2004

Performed software reliability test and software Quality assurance.

Documented and analyzed defects and provided root cause and workaround solutions.

Ensured compliance with design control process in product development life cycle.

Perform technical evaluations of components for reliability to achieve customer reliability objectives.

Lucent Technologies, Naperville, IL May 1996 – Oct 2000

Plan, oversee, contribute and implement systems engineering requirements management using DOOR, gap assessment and feature/functional testing. Ensured compliance with design control process in product development life cycle.

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