Customer Service Office Manager

JENNIFER TRUONG

**** ******* ****, ******, ** ***70 321-***-**** ***.***********@*****.***

Possess over 15 years of experience in the Telecommunications Industry SUMMARY OF QUALIFICATIONS

• Possess a strong understanding in the Telecommunications Industry

• Skilled in Customer Service Relations

• Skilled in problem solving and attention to detail

• Possess a 4 Year AS in Interior Design (Southern College) PROFESSIONAL BACKGROUND

BILLING/ October 2022 – November 2022

INVOICING CLERK (Temp)

Marine Concepts. Sarasota, FL

• Input Weekly Internal/External Invoices into QuickBooks

• Export Weekly reports from QuickBooks into Excel in order to manipulate/format the data

• Had to do Vlookups, Pivot Tables and complex formulas in Excel in preparation for the reports to be sent out to all General Managers

OFFICE MANAGER November 2021 – October 2022

Jet Park Mobile Home Park Palmetto, FL

• Ensure all invoices/bills are paid in timely manner

• Input all Rent payments from Residents into QuickBooks

• Send letters to past due residents

• Answer all incoming and returning phone calls as needed

• Posting all Financial Reports including Balance Sheets, Profit & Loss, Bank Reconciliations Reports to the Board of Directors

• Process Weekly Payroll and Payroll Taxes using QuickBooks

• Manage employee records, assist in employee recruitment (to include writing and posting ads, conducting phone screens and in-person interviews,

answer inquiries, etc.)

• Keep track of RV Reservations

• Email the Park Attorneys information on perspective buyers

• Change all information in QuickBooks after each sale closes

• Pay annual Property Taxes

• Keep track of monthly activities calendar and newsletter

• Help organize delivery of annual meeting materials ACCOUNTING ASSISTANT November 2015 – October 2021

Sutter Roofing. Sarasota, FL

• Three-way match receiving tickets, purchase orders and vendor invoices for multiple locations (approximately 200 per week)

• Accurately review, code and process vendor invoices, credit card transactions and check requests

• Verify coding and purchase order accuracy through extensive communication with purchasing department and third parties

• Review and reconcile vendor statements

• Handle vendor correspondence via phone or email; maintain good standing with vendor accounts

• Process weekly payments via check, credit card and electronic payment, including mailing payments to vendors

• File, maintain, and distribute accounting documents, records, and reports

• Maintain vendor files including obtaining W-9s and issuing annual 1099s

• Compile and submit monthly Florida State Use Tax Report; understanding of Florida State Taxes required

• Maintain records and Certificates of Insurance for subcontractors

• Provide backup for main company phone line

• Help with general ledger support, accruals, and account reconciliations, as needed

• Support annual budget and audit processes as needed

• Protect organization s value by keeping information confidential

• Update job knowledge by participating in educational opportunities ADMIN ASSISTANT/BOOKKEEPER (Temp) February 2015 – May 2015 Corbett Fire Protection, Inc. Sarasota, FL

• Answer phones

• Executive Assistant to Owners Generate/create Purchase orders/invoices

• Process Weekly Payroll, Payroll Taxes in QuickBooks

• A/R, A/P, Reconciliations in QuickBooks

• Assist in placing orders for supplies/parts for the field employees

• Set up Inspection appointments with different municipalities for the field employees

• Manage employee records, assist in employee recruitment (to include writing and posting ads, conducting phone screens and in-person interviews,

answer inquiries, etc.)

• Record the hours spent on the job, using either Weekly Timesheets or a single activity entry

• Assign the hours to the customer or job

ADMINISTRATIVE/RECEPTIONIST April 2014 – December 2014 Balpack, Inc. (Manufacturing) Sarasota, FL

• Answering and directing phone calls

• Creating Job Orders

• Following up on Quotes with Potential Customer

• Updating Quote Logs and Customer Contact List

• Scheduling Shipments with UPS and FedEx

OFFICE MANAGER July 2013 – December

2013

George Palermo Architect

• Answer phones

• Greet customers/clients

• Maintain office supplies

• Help manage office park

Lakewood Ranch, FL

ADMINISTRATIVE AIDE

March 2012 – July 2013

Town of Longboat Key Longboat Key, FL

• Performed receptionist duties for the Planning, Zoning & Building Department

• Greeted and forwarded customers to the appropriate personnel

• Received and screened incoming correspondences/calls for Building Division and directed them to the appropriate personnel

• Issued building permits

• Assisted trade plan reviewers with application entry and permit issuance

• Updated and maintained all general liability insurance, workers compensation insurance and contractor state license information for all contractors working on Longboat Key

• Interacted/assisted mostly General Contractors who came in to apply for permits

SENIOR ACCOUNT MANAGER August 1994 – January 2012

800 Adept, Inc. (Telecommunications Company) Altamonte Springs, FL

• Managed the needs and requirements for the company’s high revenue accounts

• Worked with new clients in the development of new accounts and the implementations of new systems

• Maintained client databases

• Generated repeat businesses through successful client follow up

• Prepared daily and weekly reports for new and existing clients DATABASE ADMINISTRATOR

• Possess over 15 years of experience in Fox Pro

• Helped maintain and design internal database (over 14 million records) EDUCATION BACKGROUND

• 4-Year Associates Degree – Interior Design

ADDITIONAL EXPERIENCE

• Shipping Department, Professional Contacts, Orlando FL (March 1994 – August 1994)

• Data Entry, Premier Services, Longwood FL (June 1993 – March 1994) COMPUTER PROGRAMMING SKILLS

• Programming Languages: Fox Pro

• Software: MS Office (Word, Excel, Access, Power Point, Outlook) References:

Marie Cordasco – Supervisor/friend @ Town of Longboat Key (941) 316- 1966 Eva Balcar – Supervisor @ Balpack 941-***-**** Rod Durocher – Friend for over 20 years 321-***-****

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