Customer Service Representative
Resume:
Tracy Choyce
Customer Service Representative
Las Vegas, NV 89103
**************@*****.***
Seeking a customer service position where I can utilize my computer, interpersonal and telephone skills to enhance customer support and promote a positive company image. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Ticket Agent
Greyhound Bus Services - Denver, CO
July 2021 to July 2022
Assist passengers at the Self Serve Kiosk machines to purchase or print tickets out, meet and greet inbound buses and announce departing buses, answer general questions or directions of other transportation services, issue bag tags for baggages, answer phone Customer Service Representative
Logisticare Solutions - Las Vegas, NV
August 2017 to April 2020
Taking inbound phone calls from Medicaid members to make transportation reservations for doctor appointments, updating member information. Phone etiquette, work multi contract Passenger Service Coordinator
gateway frontline services - Las Vegas, NV
March 2017 to October 2019
Assisting passengers with wheelchair service from curbside to gate or arriving flight, Rounding up wheelchair at end shift for the next day
Dispatcher
Worldwide Flight Services (WFS) - Las Vegas, NV
October 2016 to February 2017
Dispatching drivers on arrival flights to pick up flight crew members st airport and/or hotel, assigning and building flight schedule, escorting personnel onto the airport tarmac Box Office Agent
Flamingo Hotel & Casino - Las Vegas, NV
February 2013 to October 2016
Assisting guest with purchasing or picking up show tickets, using Archtics & Ticketmaster computer systems,Inputting guest information, balance end of shift reports daily. Answering guest inquirings on other shows going on.
Reservation Specialist
Diamond Resorts International - Las Vegas, NV
February 2015 to September 2016
Responsibilities
Taking inbound calls from customers and owners wanting to make resort reservations to stay at our timeshare properties, taking membership fees over the phone, checking availability, Accomplishments
Servicing our members and our guest to make sure their reservations were correct and enjoyable Skills Used
Excellent customer service, data entry, using multi screen, clarity and atlas programs Passenger Service International Coordinator
Air Serv Corp - Denver, CO
April 2011 to December 2012
Dispatching/Coordinating wheelchair assistance for passengers arriving/departing the airport,daily reports.
Sales Associate
Denver Picture Show Popcorn - Denver, CO
March 2007 to September 2011
Responsibilities
Manage front counter, assisting customers with order request preparing popcorn and other items, stocking,cleaning, inventory,completes end of shift reports, correctly, accurately balance cash drawer and credit card transactions on a daily basis, answer phone, working on computers Accomplishments
Being a team player, doing my part in making sure we had enough popcorn and all other items fully stocked and assisting all customers in a timely manner Skills Used
Customer Service skills, computer knowledge, typing Call Center Representative
Colo Dept of Labor & Employment - Denver, CO
March 2010 to August 2010
Taking inbound phone calls from new clients filing for new unemployment befits claims,filing paperwork,data entry,answering questions on claims or benefits. My biggest enjoyment and accomplishments were when an elderly person would call in to file a new claim and was very upset and that I was able to assist them and they were very pleased and wanted to let my supervisor know at that time that I took the time and consideration to help them at a hard time for them, It made me feel like I was doing what was required of me to do and I enjoyed helping others out cause i was in their shoes before. Operation Agent
Frontier Airlines - Denver, CO
March 1999 to November 2009
Responsibilities
Preparing and distributing flight release and weather packets to flight crew, taking deicing, arrival gate, connecting flight informations, preparing weight and balance worksheet for ramp leads for loading baggage, sending & receiving ACARS messages from inbound flight crew, announcing flight arrivals to gate agents and ramp agents
Accomplishments
Answering all messages in a timely manner and relaying to proper departments or leads, team player Skills Used
Microsoft word,excel,outlook, shares computer program Education
Diploma in Travel & Tourism
Denver Business College - Denver, CO
October 1987 to September 1988
None in Accounting
Community College of Denver - Denver, CO
January 1982 to May 1982
Diploma in General Studies
Thomas Jefferson High School - Denver, CO
August 1978 to May 1981
Skills
• Bilingual
• English
• Microsoft Excel
• Microsoft Word
• Typing
• Microsoft Office
• Hotel experience
• Microsoft Outlook
• Food handling
• Retail sales
• Bookkeeping
• Clerical experience
• Office experience
• 10 key calculator
• Organizational skills
• Stocking
• Sales
• Avaya
• Filing
• Accounting
• Dispatching
• Guest services
• Customer service
• Phone etiquette
• Data entry
• Customer support
• Computer skills
• Cash handling
• Cleaning
• Computer operation
• Driving
• Cashiering
• Avaya phone system, LogistiCAd system, (Less than 1 year)
• Customer Service
• Call Center
• Customer Support
• CSR
• Data Entry (10+ years)
• Reservationists (4 years)
• Excel (3 years)
• Micro soft word (3 years)
• Outlook (3 years)
• Cash Handling
• Phone Etiquette
• Phone Etiquette
• Guest Services, hotel reservations (2 years)
• 10 Key Calculator (10+ years)
• Customer Care
• Organizational Skills (5 years)
• Computer Skills
• Office Experience
• Communication skills
Certifications and Licenses
Driver's License
May 2023
Assessments
Data Entry Clerk — Completed
November 2019
Maintaining data integrity by detecting errors.
Full results: Completed
Sales Skills: Influence & Negotiation — Completed
August 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Completed
Customer Focus & Orientation — Completed
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Delivery Driver — Proficient
August 2019
Interpreting instructions, reading maps, and solving problems. Full results: Proficient
Customer Service Skills — Highly Proficient
May 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Call Center Customer Service — Familiar
November 2019
Applying customer service skills in a call center setting. Full results: Familiar
Basic Computer Skills: PC — Completed
February 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Customer Focus & Orientation — Highly Proficient
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
Data Entry Clerk — Proficient
May 2020
Maintaining data integrity by detecting errors
Full results: Proficient
Front Desk Agent (Hotel) — Expert
May 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Customer Service — Familiar
May 2020
Identifying and resolving common customer issues
Full results: Familiar
Customer Focus & Orientation — Proficient
May 2020
Responding to customer situations with sensitivity Full results: Proficient
Call Center Customer Service — Familiar
November 2019
Applying customer service skills in a call center setting. Full results: Familiar
Night Auditor (Hotel) — Expert
June 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Customer Focus & Orientation — Proficient
May 2020
Responding to customer situations with sensitivity Full results: Proficient
Cashier Skills — Highly Proficient
November 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Highly Proficient
Filing & organization — Familiar
March 2021
Arranging and managing information or materials using a set of rules Full results: Familiar
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Completed
March 2022
Responding to customer situations with sensitivity Full results: Completed
Written communication — Familiar
May 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Cognitive ability — Completed
December 2020
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Completed
Call center customer service — Familiar
April 2022
Demonstrating customer service skills in a call center setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Communication MS Word
MS Outlook Management
Skills
MS Excel
Dispatching
Team-Player
Multi-tasking
Phone etiquette
Retail Sales
Food Handling
Contact this candidate