Costumer service, billing, management
Resume:
Employment history
Manager Oct **** - Present
Pizza Hut
Billing Specialist Jan 2023 - Jul 2024
Wellspace Health
• Managed comprehensive dental billing processes, including pending charges, mass billing, and transmissions, ensuring accurate financial records and timely reimbursements.
Janitorial May 2022 - Sep 2022
Superior Cleaning
Ja' Monnie Lasha Hooker
Dynamic professional with experience in dental billing management, team leadership, and process optimization. Demonstrated skills in conflict resolution, multitasking, and attention to detail, driving operational excellence and enhancing team performance. Eager to leverage strong organizational and problem-solving abilities in a challenging new role.
2025 West El Camino Ave Apt 243,
Sacramento, US, 95833
***********@*****.***
Plan and organize daily tasks, maintaining high service standards and improving customer satisfaction Lead team in strategic planning, conflict resolution, and staff development. Implement innovative training programs, driving operational excellence.
Foster a cohesive work environment, promoting teamwork and open communication. Mentor staff to achieve personal and professional growth.
Resolved complex denials and follow-ups, significantly improving claim acceptance rates and reducing revenue loss for the organization.
Executed precise ECM adjustments and CalAims processes, maintaining high standards of accuracy in financial transactions and compliance.
Streamlined manual pending charges workflow, enhancing efficiency and reducing processing time for improved cash flow management.
Contributed to team efforts in optimizing billing procedures, sharing insights and best practices to elevate overall department performance.
Maintained pristine work environments through meticulous cleaning, organizing, and waste management. Ensured optimal sanitation standards in office spaces.
Embraced diverse cleaning tasks with vigor, fostering a tidy workplace. Proactively identified areas needing attention, enhancing overall cleanliness.
Packer Aug 2019 - Jul 2023
Amazon SMF1 at West Sacramento
Education
High School Diploma Sep 2013 - Jun 2017
Luther Burbank High School at Sacramento CA
Major : Psychology Aug 2017 - May 2021
S.A.C City College at Sacramento CA
Medical Billing & Coding Apr 2022 - Feb 2023
UEI College at Sacramento CA
Skills
Critical Thinker Fast Learner
Mathematical Hard Worker
Active Listener Problem-Solving
Conflict Management Attention to Detail
Organization Time Management
Multitasking Leadership
Team Development Training Programs
Compliance Cash Flow Management
Claim Acceptance Financial Records
References
Troy Bell
Shawn Cox
Patriece Pitts
Nichole Leardini
• Led Pack & Flow operations, optimizing processes as Slam Operator and Problem Solver. Drove efficiency improvements, resulting in measurable productivity gains.
Served as Learning Ambassador, mentoring new hires and fostering team cohesion. Facilitated knowledge transfer, enhancing overall department performance.
Implemented creative solutions as Process Guide, streamlining workflows and reducing bottlenecks. Introduced novel approaches to gift wrapping procedures.
Instructor / Biller Manager at Amazon
Good Friend Coworker
Safari Slaughter
Cherron Purdis
Additional information
Achievements
• Student of the Month
• Certificate of Appreciation
• CPR Certificate
• Honor Roll
• Medical Billing & Insurance Certificate
Volunteer
• Peer Mentor
• Student Aid Teacher
• Care Giver
• Learning Ambassador
Nurse Sales Clerk
Contact this candidate