Customer Service Quality Control
Resume:
Johanna Nichols
Lake Worth, FL *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Snack Bar Attendant
Crossroads Clubhouse-Delray Beach, FL
March 2022 to August 2022
Serving customers
Cash handling
Stocking
Website Rater
UserTesting-Remote
October 2021 to March 2022
• Customer service evaluation
• Test ease and simplicity of use
• Survey taker
Website Rater
IntelliZoom Panel-Remote
August 2021 to March 2022
• Customer service evaluation
• Test ease and simplicity of use
• Survey taker
Seasonal Office Staff
A Second Chance, Inc-Boca Raton, FL
February 2020 to March 2021
• Quality control
• Shipping and handling
• Printing orders
• Burn coffee mugs
• Customer service chat
Server
Applebee's Doherty Enterprises-Boynton Beach, FL January 2020 to March 2020
• Handled a high volume of customers regularly
• Greeted customers
• Took and memorized orders
• Served food
• Cleared tables
• Processed transactions
• Cleaned and sanitized restaurant and dining room Server
IHOP Restaurants-Delray Beach, FL
May 2019 to March 2020
• Took and memorized orders
• Served food
• Cleared tables
• Processed transactions
• Cleaned and sanitized dining room
• Handled a high volume of customers regularly
Usher/Ticket Taker
Live Nation-West Palm Beach, FL
June 2017 to February 2020
• collect tickets from guests
• show guests to their seats
• set up and break down seating
• concession sales
Sandwich Artist/Cashier/Team Leader
Subway-Deerfield Beach, FL
June 2019 to November 2019
• Customer service
• Problem solve any issues for guests
• Maintain store
• Make food for guests
• Cashier
• Restocking
• Inventory support
Server/Cashier
Scenic 23 Resturant-Parshall, ND
May 2013 to December 2013
• collect tickets from guests
• how guests to their seats
• set up and break down seating
• concession sales
Road Crew
Foote Oilfield Services-New Town, ND
May 2013 to July 2013
• Communicated with drivers
• Covered technician and current work area
• Maintained a positive attitude
• set up barricades/ alternative flows for traffic Receptionist
Trustland Oilfield Services LLC-New Town, ND
January 2013 to July 2013
• Took phone calls, dispatched roustabout drivers
• Resolved guest and driving crew issues
• Organized and processed routes
• Made copies and scanned documents
• Maintained office records
Server
Capt Bob Becks Marina Cafe-Jacksonville, NC
March 2012 to November 2012
• Handled a high volume of customers regularly
• Greeted diners
• Took and memorized orders
• Served food
• Cleared tables
• Processed transactions
• Cleaned and sanitized restaurant
• Entered orders on POS system
• Maintained server banking
Hostess/ Server/ Shift Leader
IHOP Restaurants-Delray Beach, FL
January 2008 to December 2011
• Served food
• Cleared tables
• Processed transactions
• Cleaned and sanitized restaurant
• Entered orders on POS system
• Maintained server banking
Education
Some college in Stage Production
Palm Beach State College - Boca Raton, FL
August 2018 to July 2019
Associate in Arts (AA)
Coastal Carolina Community College - Jacksonville, NC August 2010 to May 2012
Diploma in International Baccalaureate
Atlantic Community High School - Delray Beach, FL
August 2005 to May 2009
Skills
• Restaurant experience
• Food service
• Sales
• Serving
• Computer skills
• Microsoft Office
• Dispatching
• Data entry
• Guest services
• Customer service
• Retail sales
• Supervising experience
• Front desk
• Live Chat
• Coffee Experience
• POS
• Food Preparation
Certifications and Licenses
ServSafe
2013 to 2020
This certification is good for a year and I have had it multiple years within this time frame.
Contact this candidate