Cocktail Server, Bartender

Sophia Nguyen

******.*********@*****.*** 408-***-****

Professional Summary

Strategic and results-driven bilingual professional with over five years of customer service experience. Known for adherence to procedures and providing enthusiastic, dynamic service to the public. Skilled in communication, problem solving, and effective time management to ensure high-quality guest interactions.

Skills

● Customer Service: Exceptional communication and interpersonal skills with a strong customer-centric approach.

● Communication & Leadership: Proficient in leading teams and delivering clear, concise communication to enhance the guest experience.

● Time Management & Organization: Efficient multitasker with a focus on time management and organization to meet service demands in high-paced environments.

● Problem Solving: Proactive in identifying issues and developing solutions to improve operations and guest satisfaction.

Education

Associate’s Degree in Medical Assisting

De Anza College, Cupertino, CA

Graduated: Spring 2017

Professional Experience

Cocktail Server

Caesars Palace, Las Vegas, NV

July 2024 – Present

● Collects orders from the bartender, adds appropriate garnish, and serves to patrons with cocktail napkins.

● Comps players drink in accordance with house rules.

● Requests identification from customers when legal age is questioned.

● Removes empty or dirty glasses and bottles and returns them to the bar. Poker Dealer

Caesars Palace, Las Vegas, NV

June 2023 – July 2024

● Provide exceptional customer service by engaging with guests, ensuring a positive and welcoming gaming experience.

● Efficiently manage large sums of money and chip exchanges, ensuring accuracy and security.

● Control game flow, handle disputes professionally, and ensure compliance with gaming regulations.

● Collaborate with supervisors to quickly resolve any table or player related issues. Bartender/Server

Roma Restaurant & Deli, Las Vegas, NV

May 2022 – July 2023

● Warmly greeted patrons, managed seating preferences, and balanced service flow.

● Presented menu options and specials, recommended dishes, and handled orders.

● Verified customer IDs for alcoholic purchases and collaborated with team members.

● Handled cash and credit transactions, and ensured tables were properly presented.

● Served beverages and ensured guests had a satisfying dining experience. Bartender/Cocktail Server

Mars Lounge, San Jose, CA

February 2020 – March 2022

● Delivered personalized service to guests, ensuring satisfaction and fostering repeat business.

● Upsold premium menu items and bottle service, increasing sales by an average of 20% per shift.

● Accurately processed cash, credit card, and digital transactions, ensuring balance at the end of each shift.

● Assisted in planning and executing VIP events, ensuring a seamless experience for high-profile guests.

Technical Skills

● Software: Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides)

● Certifications: Tam Card, Health Card, Sheriff’s Card

● Languages: English (fluent), Vietnamese (fluent)

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