Personal Care Customer Service
Resume:
TiphanyGillispie
*********************@***********.***
Work Experience
Youth Guidance Specialist
Payne Co. Youth Services - Stillwater, OK January 2021 to July 2021
Personal Care Assistant
Mays Home Health - Stillwater, OK
July 2020 to October 2020
Personal Care Assistant- I was able to refine my skills as a professional caregiver with eligible members in their homes in compliance with their specific plan of care and abiding by company and entities guidelines.
Residential/Commercial Cleaner
Sandstorm - Stillwater, OK
June 2020 to July 2020
Fulfill cleaning assignments as Supervisor delegates in various locations to satisfactory completion and as customer requests.
Certified Nursing Assistant
Perry Green Valley - Perry, OK November 2019 to April 2020
Act as a competent paraprofessional which assists the registered nurses and/or charge nurse by assuming responsibility and accountability for direct and indirect patient care.
Assist with activities, personal care, comfort measures, maintenance of a safe and clean environment.
Provided patients/residents with care and companionship
Obtained vital sign
Documentation of all tasks executed and refusal on EMR System
Light housekeeping; ensuring clean appearance and safety of residents, staff, and visitors
Prepared and/ or served snacks
Performed post-mortem care, if needed
Observation of residents per Supervisor's request
Report of concerns and changes of health condition as required
Maintained client's confidentiality of health information
Ensures client's privacy as respect, compassion and care required lol
Completion and attendance of necessary continuing education courses
Cashier/Customer Service Rep& P-T Event Staff(secondary employment with Innovative Solutions LLC
Ampride - Perkins, OK
July 2019 to October 2019
Greet every customer upon entry Provided friendly, exceptional customer service
Record keeping of cash interactions and voids with follow up requirements as company policy advised Professional manners
Respectful and willingness however needed
Provide team player assistance to my coworkers as needed.
Stock and replenish products as necessary.
Prepare food/beverages
Exercise positive and professionalism to customers and to coworkers
Maintain clean and neat appearance
Handle food as regulated
Compliant of Sanitation guidelines as outlined by company
Self-Account for recording hours worked
Practice infection control/hand washing as advised
Follow and enforce company policies and procedures
Closing duties executed and secured alarm
Event Staff
Innovative Solutions Group - Stillwater, OK August 2019 to November 2019
Provide accommodation, hospitality as well as exceptional customer service to guests/fans attending football games at T. Boone Pickens Stadium.
Tasks directed and overseen at supervisor's discretion.
Tasks include bag checking, ticket taking, concession stand operations, as well as duties unexpected(quick-thinking) or necessary for memorable and favorable experiences for all attendees.
Responsible for keeping positive attitude, professionalism, and team player to coworker, supervisors, and guests.
Responsible for obiing by and enforcing the policies and procedures agreement.
Guest services/ensured hospitality
Detail-oriented
Professional dress
Flexibility in job duties, shifting
Communication via walkie talkies
Therapy Coordinator
HealthPRO Heritage - Edmond, OK
July 2018 to January 2019
Coordinated services for patients, home health agencies, and therapist. Provided customer service by phone.
Completed data entry, paperwork, required for referrals.
Responsible for running specific reports.
Uploaded communication notes, therapy orders, etc., Answered phone calls and/or directed accordingly.
Computer skills with Excel, Outlook, Box, Therapy sync and Kinnser programs.
Activity Director
Golden Oaks Village - Stillwater, OK August 2010 to June 2018
Activity Director ROLE-
Coordinated meetings and interviews with community leaders, volunteers, college students, Elementary school board members, Pastors etc.,
Delegated and managed special events and recognitions for residents as well as staff members. Managed other departments as necessary using discretion and professionally to educate/mentor or correction
Oriented new resident's for better meeting of their needs and interests through admissions.
Completed required documentation in a timely manner for 65+ residents.
Compliant to confidentiality regulations.
Responsible for leading annual in-service meeting.
Office tasks throughout facility,flexibility and willingness to display execution of job duties needing high priority.
Team player mentality and success in all departments.
Advanced working knowledge with skills, daily office/clerical tasks and computer skills, daily office/clerical tasks and attended trainings in customer service, job transitioning, leadership, and Tai Chi.
Excellent written and verbal skills.
Possessed a genuine desire to meet the needs of resident's, their families, coworkers, and community. Remained upbeat and with an engaging spirit.
CNA/CMA ROLE-
Act as a competent paraprofessional which assists the registered nurses and/or charge nurse by assuming responsibility and accountability for direct and indirect patient care.
Assist with activities, personal care, comfort measures, maintenance of a safe and clean environment.
Provided patients/residents with care and companionship
Transportation provided; along with maintaining approval of good driving record.
Maintained CNA/CMA certificates to provide assistance to resident's. Ensured safety at all times inside/ outside facility.
Delegated departmental staff as needed.
Responsible for keeping residents medication in good supply; reordering 2/weekly. Faxing pharmacies.
Thoroughly alerting med changes and identity of
Advanced working knowledge with
Education
Associate in Biology
Langston University - Langston, OK
September 2007 to December 2010
High school diploma in Basic studies
Stillwater Area High School - Stillwater, OK August 1995 to May 1998
Skills
•Customer Service (10+ years)
•Management (3 years)
•Balance; multitasking. Over the years often balanced working primary and secondary employment
•Light marketing (1 year)
•Compassion toward all, people person
•Microsoft Word
•Food Service
•Medication Administration
•Microsoft Office
•Laboratory Experience
•Events Management
•Vital Signs
•Medical Records
•Infection Control Training
•EMR Systems
•Events Management
•Infection Control Training
•Medical Records
•Nursing
•Patient Care
•Vital Signs
•Senior Care
•Event Planning
•Home Care
•Caregiving
•Memory Care
•Laundry
•Outlook
•Excel
•MS office
•EMAR-Matrix
•Kinnser
•Therapysync programs
•Alzheimer's Care
•Meal Preparation
•Dementia Care
•Cleaning Experience
•Excel
•Supervising Experience
•Microsoft Excel
•Office Experience
•Sales Experience
•Customer Service
•Sales
•Catheter care
•Acute care
•English
•Hospice Care
•Personal Assistant Experience
•Computer literacy
Certifications and Licenses
CPR Certification
First Aid Certification
CNA
Assessments
Customer Service — Familiar
June 2020
Identifying and resolving common customer issues Full results: Familiar
Administrative Support — Completed
June 2020
Using basic scheduling and organizational skills in an office setting.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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