Customer Service Quality Assurance
Resume:
TY
TYSHIDA YOUNG
************@*****.*** H: 706-***-**** 132 B Street, Millen, GA 30442
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Credit card payment processing
Quality assurance controls
Product organization
Quality control
Call center experience
Problem-solving abilities
Inbound and outbound calling
Retail sales customer service
Organizational strengths
Microsoft Office expertise
Schedule mastery
Active listening
Something Kouture Millen, GA
Master Stylist/ Makeup Artistry
03/2016 - Current
Applied state-of-the-art techniques in coloring and treating hair. Recommended hair styles that complimented clients' facial features and coloring.
Set up workstation and treatment room with necessary products, equipment and supplies for daily appointments.
Designed and recommended home care hair regimens and treatments for individual customer needs.
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Maintained updated knowledge of industry products, including chemical composition, structure and properties.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Teleperformance Augusta, GA
Customer Service Representative
10/2017 - 03/2018
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Reviewed customer data to assess current issues and determine eligibility for potential solutions
Reviewed account and service histories to identify trends and unaddressed issues
Addressed customer service inquiries quickly and accurately Documented conversations with customers to track requests, problems and solutions offered
Summary
Skills
Experience
Georgia Transformers Co Rincon, GA
Phase Assembler
05/2016 - 01/2017
Smoothed surfaces to enhance alignment of parts and finishes Proposed process improvements to increase quality and efficiency Inserted and positioned materials and clamped, spliced and fiĴed parts using hand and power tools
Checked parts against stock lists, blueprints and materials specifications to verify compliance with standards
Positioned and aligned components to complete accurate assembly work Cleaned and finished sub-assemblies or assemblies using hand or power tools
Convergent Outsourcing Augusta, GA
Financial Representative
11/2015 - 04/2016
Eliminated financial discrepancies, accurately ensuring correct reporting to senior leadership
Reviewed customer applications and pursued missing information to complete submissions
Processed and documented customer and institutional payments Proactively identified and solved complex strategy problems impacting wealth management and business direction
Worked with customers to determine needs, evaluate financial means and check eligibility for products or services
Smart Styles Statesboro, GA
Hairstylist
04/2014 - 09/2015
Evaluated client hair type, condition and desired outcome to determine ideal services
Set up workstation and treatment room with necessary products, equipment and supplies for daily appointments
Colored, cut and installed extensions according to client reference photos and desired outcome
Recommended products to customers to meet current needs or resolve specific concerns
Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs
Completed manual and computerized scheduling, bookkeeping and inventory management procedures
Designed and recommended home care hair regimens and treatments for individual customer needs
Backed up reception desk by answering phones, scheduling appointments and processing payments
Dazzled Dollz Entertainment Millen, GA
Administrative Assistant
01/2013 - 04/2016
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
Coordinated domestic and international travel for staff, including all hotel and transportation needs
Processed and tracked employee time sheets and submiĴed to accounting department for payroll processing, facilitating timely and accurate payments
Successfully planned and executed corporate meetings, lunches and special events for groups
Processed financial documents including contracts, expense reports and invoices
Created PowerPoint presentations used for business development Sitel Augusta, GA
Customer Service Representative
05/2012 - 12/2012
Answered 80-120 inbound calls per day and directed to designated individuals or departments
Collected customer feedback and recommended procedural or product changes to enhance future service delivery
Documented conversations with customers to track requests, problems and solutions offered
Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
Informed customers on billing procedures, processed payments and provided assistance to set up payment options
Consulted with upset customers to determine best methods to resolve service and billing issues
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Reviewed account and service histories to identify trends and unaddressed issues
Communicated with supervisors to escalate customer concerns, store issues and inventory requirements
Maintained revenue streams by exhausting every option before offering refunds on escalated calls
Addressed customer service inquiries quickly and accurately Jenkins County High School Millen, GA
High School Diploma
2004
Virginia College - Birmingham Birmingham, AL
Certificate in Cosmetology
2010
Georgia Institute of Cosmetology Buford, GA
Diploma in Cosmetology Education
2014
Crystal Walden
Richmond County Board of Education
Breylen Lawton
Screven County Board of Education
DeWayne Tillman
Pastor, Greater Refuge Cathedra, Inc.
Education and Training
Reference
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