Customer Service Retail Sales

Christopher Suarez

**** ****** ******** ***, *** Vegas, NV 89139 • 702-***-**** • ***********@*****.*** An organized, professional, cooperative, attentive and motivated individual, known to be very persistent, adaptable, positive, and outgoing. Have built strong bonds between company and customers by communicating the value of products and services. Made sure that company goals were met while providing the highest level of customer service. Also learned how to command a strong security presence with a high level of attention to detail during a temporary employment perio as a Store Protection Specialist @ Ross Inc.

Excellent Customer Service Service Orientation Level 4 Spanish Proficiency

Point of Sale Systems Strong Technological Acumen General Clerical Skills

Cash Handling MS Office Suite Stocking/Inventory Control

Merchandising Cleaning & Sanitation Punctual & Reliable EXPERIENCE

Retail Sales and Customer Service

● Greet customers and ascertain what each customer wants or needs.

● Describe merchandise and explain use, operation, and care of merchandise to customers.

● Demonstrate use, operation and features of cell phones, tablets, mobile broadband, Bluetooth devices, and other accessories associated with connections to said devices.

● Recommend, select, and help locate merchandise to build a complete solution based on customer needs

● Compute sales prices, total purchases and receive and process cash or credit payment.

● Prepare sales slips and service contracts, accurately explaining terms and conditions

● Maintain knowledge of current sales and promotions, policies regarding payment, and security practices.

● Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

● Inventory stock and requisition new stock as needed

● Place special orders and call other stores to find desired items

● Ticket, arrange and display merchandise to promote sales.

● Exchange merchandise for customers and accept returns according to company policy and guidelines

● Estimate and quote trade-in allowances.

● Minimize return and exchange rate by accurately qualifying customers and tailoring specific needs

● Significantly contribute to the raise of customer satisfaction ratings

● Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

● Provide excellent customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

● Regularly received commendations from management and customers on high level of customer service. PROFESSIONAL EXPERIENCE

Door to Door Sales and Marketing Lead, Supreme Concepts, Inc, Las Vegas, NV 09/2022 – 06/2024 Floor Cleaning Technician, Turbo Clean, Las Vegas, NV 06/2019 – 09/2022 Bilingual Premier Technical Support Representative, Asurion, Las Vegas NV 04/2018 – 05/2019 Customer Service Consultant, Sutherland Global Services, Las Vegas, NV 09/2017 – 03/2018 Call Center Customer Service Representative, Sykes Enterprises, Las Vegas, NV 09/2015 – 08/2016 Wireless Sales Advocate, Cricket/Wireless & Beyond, Las Vegas, NV 02/2015 – 08/2015 Mobile/Connections/MP3 Sales Associate, Best Buy, Las Vegas, NV 10/2013 – 11/2014 Bilingual Retail Sales Consultant, Sprint PCS, Culver City, CA 06/2012 – 10/2013 Software Merchandiser/Cashier, Fry’s Electronics, Manhattan Beach, CA 08/2008 – 03/2009 EDUCATION

West Los Angeles College, Culver City, CA, Completed two semesters towards English major. Grizzly Youth Academy School, San Luis Obispo, CA, High School Diploma 06//2006

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