Project Management Power Bi

Kenise Alincy

Clarksville, IN 502-***-**** ************@*****.***

CERTIFICATIONS

●Project Management Professional (PMP), Google

●Agile Project Management, Project Management Institutes (PMI)

●Data Analytics, Google

●Data Analytics Power BI, Microsoft

●Data Science BootCamp, BloomTech

●Certified Supply Chain Analyst, CSCAE

TECHNICAL DATA ANALYSIS SKILLS

Machine Learning

Data Visualization

Predictive modeling

Programing languages (Python, R Studio)

Data analysis & reporting (Excel, SQL, Power BI)

Zendesk

Jira

ServiceNow

Slack

Data Collection

Scientific Writing

Feedback Collection

Client Relationship Building

Team Development

Customer Relations

Problem-solving abilities

Professional Communication

EXPERIENCE

UofL Health, Lab Tech Analyst 2024 - Present

Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders

Improved laboratory efficiency by streamlining sample processing and data recording procedures

Development new protocols and improved existing laboratory processes

Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols

FedEx, Operation Analyst/Compensation Analyst 2022 - 2022

●Leveraged Power BI and DAX functions for comprehensive data analysis, driving improved business performance

●Analyze data to identify trends and issues of importance to partners, and make recommendations for further action

●Created data visualization reports and presented findings to stakeholders through PowerPoint presentations

●Collaborated with partners and teams to deliver accurate and relevant analyses tailored to their specific needs

NextSource, Technical Support Analyst 2020 - 2022

●Effectively resolved complex issues and inquired, utilizing strong problem-solving skills and a customer-centric approach

●Collaborated with cross-functional teams to identify opportunities for process improvement

●Effectively supporting technical operations and driving efficient processes

●Demonstrated strong communication and interpersonal skills while working with diverse stakeholder to address technical concerns and deliver exceptional support

Apple, Product Support Engineer 2017 - 2020

●Provide exceptional technical assistance and troubleshooting to customers

●Utilized in-depth knowledge of Apple products and services to troubleshoot and resolve customers issues promptly

●Collaborated with cross-functional teams to identify and escalate complex technical problems

●Conduct research and analysis to develop comprehensive solutions and document troubleshooting procedures

●Proactively communicate with customer, ensuring exceptional service and customer satisfaction

Intuit, Customer Success Specialist 2014 - 2017

●Proactively managed customer relationship to drive satisfaction and retention

●Collaborated closely with clients to understand their business goals and provided tailored solutions to maximize their success

●Successfully onboarded and trained new customers, ensuring a smooth adoption of company products and services

●Monitored customer health metrics and implemented strategy to mitigate risks and increase customer engagement

EDUCATION

University of Louisville, Cellular molecular Development Biology

University of Louisville, Communication & Relations

University of Louisville, Master of Science in Business & Analytics (MSBA) – In Progress

Contact this candidate