Customer Service Data Entry

TURLISCEA TURNER *********@*****.***

901-***-****

OBJECTIVE

Results-driven manager with over 8 years of

experience leading teams to achieve

operational excellence and drive business

growth. I aim to leverage my expertise in

project management, strategic planning, and

team development to contribute to the

success of a progressive organization.

SKILLS

LANGUAGES

Spanish Intermediate

EXPERIENCE

Tech Coach

Asurion

Sales Consultant

Trugreen Lawncare — Remote

Customer Service Representative

Carter's-OshKosh

Stock Lead

World Duty Free Group

EDUCATION

Data analysis — Present

Pivot Tech

Westlake High School

Call center experience; Data entry

Communication

Team Player

Deadline Oriented

Customer Service

Microsoft Office expertise; Administrative

Sales

Conflict resolution

Upselling

Warehouse Distribution Experience

Microsoft Excel

Microsoft Word

Microsoft Outlook

BI

Scripting

Grocery store

Software troubleshooting

Linux

Provide technical support for home devices (such as computers, smartwatches, etc.) that are connected via Wi-Fi.

·

· Assist with filing insurance claims for home devices covered under protection plans. Sell insurance to interested customers to help protect their devices and ensure their lives run smoothly.

·

Provided expert product knowledge to customers by addressing their inquiries and recommending suitable solutions based on their needs.

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· Analyzed competitor offerings to identify unique selling points for products and services.

· Demonstrated exceptional closing skills, achieving a conversion rate of at least 85%. Created persuasive sales presentations and proposals that effectively communicated value propositions and successfully closed deals.

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· Conducted customer service surveys

· Addressed general inquiries

· Resolved customer information issues and complaints

· Responded to claims inquiries

· Managed inventory tracking and maintenance

· Responsible for merchandise flow from a central delivery point to the retail sales floor. Monitored work areas for cleanliness and ensured that aisles were free of clutter by moving cartons and boxes, facilitating ease of movement.

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Provided expertise on inventory levels and processes to internal and external customers to meet diverse needs and ensure smooth operations.

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Readied merchandise for the sales floor by marking items with identifying codes and accurate pricing.

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Inspected incoming shipments to verify quantity and quality, returning any unacceptable shipments to suppliers for refunds or replacements.

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Contact this candidate