Business Analyst Associate Director

ABOUT ME

Anthony is a seasoned Digital Transformation agent and Information and Communications Technology expert with an 18-year history of leading groundbreaking digital projects. Starting his journey in Software Engineering, he has since bridged the gap between Business and Technology, achieving significant milestones, such as spearheading the Nigeria National Identity Management and Digital Ecosystem, the Ikooba/BMAC Enterprise Resource Planning (ERP) system, and the OpenMRS Medical Record System.

A collaborative professional, Anthony recognizes technological advancements' vital role in business evolution. He works closely with stakeholders to enhance business process reviews. His expertise in Agile Methodology and Cloud Systems has empowered him to excel in various capacities, including roles like Nice Actimize Implementation Consultant, Software Development with Python, Quality Assurance Analyst, IT Business Systems Analyst, Project Supervisor, Scrum Master, Product Owner, Product Manager, ISO QMS 9001:2015 Lead Auditor. As a certified Lead Auditor, Anthony focuses on the financial industry, providing comprehensive application support, troubleshooting, and system maintenance to ensure optimal performance. He leverages AI-driven solutions to help banks and other financial institutions in their digital transformation journey and security architecture.

Driven by a passion for aligning businesses with the 4th Industrial Revolution (4IR), Anthony supports digital transformation by analyzing system issues, identifying root causes, and delivering timely resolutions to minimize downtime. He collaborates with different departments to gather requirements and translate them into efficient technical solutions. With training and experience in Business Analysis and ITIL, he demonstrates his dedication to analyzing the As-Is to achieve the To-Be in helping businesses find the best digital solutions to their problems, while also deploying his skills in IT Service Management, overseeing software updates, patches, SQL database scripting, and routine system maintenance. Anthony’s extensive experience in application support, computer systems analysis, and troubleshooting complex technical issues enables him to deliver innovative solutions that enhance efficiency, foster growth, and improve business competitiveness.

EDUCATION AND TRAINING

04/19/2012 – 03/08/2014 Ogbomosho, Nigeria

MASTER OF INFORMATION TECHNOLOGY Ladoke Akintola University of Technology

Address Ogbomosho, Ogbomosho, Nigeria Website https://www.lautech.edu.ng/

01/28/2008 – 03/30/2010 Milton Keynes, United Kingdom

BACHELOR OF SCIENCE IN COMPUTING AND ITS PRACTICES The Open University

Address Milton Keynes, Milton Keynes, United Kingdom Website http://www.open.ac.uk/

06/18/2004 – 12/21/2006 Port Harcourt, Nigeria

PROFESSIONAL DIPLOMA IN INFORMATION TECHNOLOGY NIIT

Address 1 Kaduna Street, D-Line, Port Harcourt, Port Harcourt, Nigeria Website https://www.niit.com/en/learning-outsourcing/

12/02/2019 – 12/21/2019 Abuja, Nigeria

CERTIFIED BUSINESS ANALYSIS PROFESSIONAL TRAINING Ciel Consulting

Address Abuja, Abuja, Nigeria

02/14/2013 – 02/25/2013 Bloomington, United States

FUNDAMENTALS OF ABIS 7 Safran - MorphoTrust

Address Bloomington, Bloomington, United States

10/12/2012 – 10/23/2012 Dubai, United Arab Emirates

DEVELOPING WEB SERVICES USING JAVA TECHNOLOGY InnoSoft Gulf

Address Knowledge Village, Dubai, United Arab Emirates

04/09/2012 – 04/17/2012 Islamabad, Pakistan

TECHNICAL TRAINING National Database and Registration Authority

Address Islamabad, Islamabad, Pakistan 11/24/2010 – 12/05/2010 United Kingdom

ITIL ISEB-BCS

12/19/2015 – 12/29/2015 Switzerland

ACCREDITED SOFTWARE TEST MANAGER International Software Test Institute

11/14/2007 – 11/28/2007 United States

IBM CERTIFIED SOLUTION DEVELOPER XML 1.1 AND RELATED TECHNOLOGIES IBM

06/13/2006 – 06/21/2006 United States

MICROSOFT CERTIFIED PROFESSIONAL Microsoft

02/06/2017 – 02/09/2017 Abuja, Nigeria

COMPETENCE-BASED STANDARD FIRST-AID Nigerian Red Cross

Address Abuja, Abuja, Nigeria

06/11/2017 – 06/22/2017 Accra, Ghana

CIVILIAN PEACEKEEPERS FOUNDATION Kofi Annan International Peacekeeping Training Center

Address Accra, Accra, Ghana

03/16/2020 – 03/27/2020 Dubai, United Arab Emirates

CERTIFICATE IN ARTIFICIAL INTELLIGENCE InnoSoft Gulf

Address Knowledge Village, Dubai, United Arab Emirates

03/09/2020 – 03/13/2020 United States

CERTIFICATE IN DATA ANALYSIS Simplilearn

Website https://www.simplilearn.com/

08/12/2020 – 08/12/2020

AGILE SOFTWARE DEVELOPMENT LinkedIn Learning

06/07/2020 – 06/07/2020

CERTIFICATE IN AGILE PRODUCT MANAGEMENT Udemy

Website https://www.udemy.com

10/11/2020 – 10/15/2020 Abuja, Nigeria

PROTECTION OF CIVILIANS IN ARMED CONFLICT National Defence College in conjunction with UNDP and Japanese Government

Address Central Business District, Abuja, 900001, Abuja, Nigeria Website https://ndc.gov.ng/

04/04/2022 – CURRENT Abuja, Nigeria

BASIC CERTIFICATE IN FORENSICS, CRIMINAL INVESTIGATION, AND INTELLIGENCE MANAGEMENT JJTC

Consulting and International College of Disaster Management and Forensic Studies

Website https://icdmfs.org.ng/

07/26/2022 – CURRENT Wollerau, Switzerland

SCRUM MASTER ACCREDITED CERTIFICATION International Scrum Institute

Website https://www.scrum-institute.org/

WORK EXPERIENCE

09/12/2023 – CURRENT Owings Mill, MD, USA

CUSTOMER SERVICE REPRESENTATIVE, HAIR GROWTH CO.

-Addressing customer queries via email, or chat regarding HGC Hair products, including inquiries about product features, usage instructions, and order status.

-Offering detailed information about HGC Hair products, such as ingredients, benefits, and suitability for different hair types.

-Helping customers with placing orders, processing payments, and navigating the online ordering system for HGC Hair products.

-Managing return and exchange requests following HGC Hair's policies, ensuring customer satisfaction while adhering to company guidelines.

-Addressing customer complaints promptly and effectively, striving to find satisfactory resolutions, and maintaining positive customer relationships.

-Providing technical assistance for any issues related to using HGC Hair products, including troubleshooting common problems and guiding customers through solutions.

-Facilitating refunds, credits, or replacements for damaged or defective HGC Hair products, following established procedures, and ensuring accuracy in financial transactions.

-Keeping up-to-date with information about HGC Hair products, promotions, and policies to provide accurate and consistent support to customers.

-Identifying and escalating complex or unresolved customer issues to higher-level support or management as needed, ensuring timely resolution and customer satisfaction.

-Gathering feedback from customers about their experiences with HGC Hair products and services, conveying insights to relevant departments for continuous improvement.

-Suggesting complementary HGC Hair products or accessories to customers based on their needs and preferences, contributing to increased sales and customer satisfaction.

-Upholding a professional and courteous demeanor in all customer interactions, representing HGC Hair brand values, and fostering positive customer perceptions.

02/03/2023 – CURRENT Port Harcourt, Nigeria

CO-FOUNDER AND DIRECTOR, INNOVATION AND PLANNING AGATE TECHNOLOGY SOLUTIONS

-Directing the affairs of the company concerning research and development for fit-for-purpose solutions

- Engaging with stakeholders in the planning and implementing projects using the best choice of technology such as Python, Java, and other Web Technologies.

-Helping in the sourcing of human capital with requisite technical skills that fit into the needs of any project

-Negotiating business partnerships with potential companies in collaborating to provide specific digital solutions

- Exploring possibilities of business expansion both locally and internationally and making necessary contacts for the same

04/19/2021 – 04/25/2022 Sandton, Johannesburg, South Africa

SENIOR NICE ACTIMIZE AML CONSULTANT INFYSTRAT SOFTWARE SERVICES (PTY) LIMITED (FOR STANDARD BANK, SOUTH AFRICA SUBSIDIARY)

Anthony led the digital transformation teams and activities at the bank, successfully implementing and deploying Actimize Anti-Money Laundering solutions.

He managed the in-country implementation and deployment of Anti-Money Laundering (AML) solution modules, including Customer Due Diligence (CDD), Suspicious Activity Monitoring (SAM), Whitelist Filtering (WLF), and the Risk Case Management dashboard.

He oversaw the testing and implementation of rule changes affecting reporting processes.

He facilitated the use of automation in building, testing, and deploying applications by adopting Continuous Integration (CI) and Continuous Delivery (CD) Agile concepts with Jenkins, bridging the gap between development and operations teams.

As a Scrum Master in an Agile-based project, he conducted daily stand-ups and led the internal team of AML implementers.

He implemented Electronic Data Interchange (EDI) for data interchange between implementation teams during the project's data analysis phase.

He managed source code versioning and regression tests using GitHub and Bitbucket.

He documented operational processes and technical specifications to identify false/true positives during the verification of suspicious financial transactions.

Working as a Business Analyst, he gathered requirements from stakeholders and developed recommendations for process control improvements.

Using Google Drive and Sharepoint workspaces, Anthony was able to collaborate with team members and stakeholders in ensuring that project documents were well-maintained and updated accordingly to reflect the current status of the purpose at any given time while also creating reconciliation tests and enhanced process controls.

Anthony managed project workflows and schedules using Microsoft Visio and Atlassian Jira to actively help businesses, operations, compliance, and IT management comprehend the implications of business initiatives on regulatory reporting.

He spearheaded the analysis of the distributed workflow from front to back to pinpoint the root cause of report inconsistencies.

The client now has a more robust anti-money laundering system infrastructure which has boosted their customer base by 30% as it is now being seen as a reliable financial institution to bank with.

05/02/2022 – 11/17/2022 Sandton, Johannesburg, South Africa

SENIOR NICE ACTIMIZE AML CONSULTANT FOR THE AML PHASE 2: ActOne IMPLEMENTATION

INFYSTRAT SOFTWARE SERVICES (PTY) LIMITED (FOR STANDARD BANK SA - PHASE 2)

Anthony spearheaded the digital transformation efforts at the bank, successfully leading the AML Phase 2 implementation, deployment, and upgrade of the existing Actimize platform to the latest ActOne version.

He oversaw the in-country deployment and integration of key Anti-Money Laundering (AML) solution modules, including Customer Due Diligence (CDD), Suspicious Activity Monitoring (SAM), Whitelist Filtering (WLF), and the Risk Case Management dashboard.

Leveraging API testing and Python programming, he directed the testing and implementation of rule changes that optimized reporting processes within the ActOne AML platform.

06/05/2019 – 01/07/2020 Abuja, Nigeria

IT BUSINESS ANALYST DIVFAV SYSTEMS NETWORKS LLC

•In my role as a Business Analyst for the Document Digitization and Archival project at INEC, I ensured the client's business requirements were thoroughly analyzed and appropriate solutions were proposed. These solutions were demonstrated to stakeholders through mock-ups, utilizing the Unified Modeling Language concept. The completion of these tasks led to the consensus among stakeholders that their needs were understood and the proposed solution was on track to address their business requirements.

•During the requirements elicitation phase, I engaged with stakeholders to confirm that the developing solution was fit for purpose.

•As a Project Supervisor managing a team of seven, I upheld due processes, standards, and ethics, leading to the delivery of quality products within the allocated timelines and resources. This efficiency was evident when tasks projected to take five days were completed in three, maintaining the expected standard and output.

•Using the Jira project management tool - which is similar to Primavera P6- I was able to successfully manage costs and estimates, tasks and schedules, milestones, etc, effectively.

•The service provided resulted in over a 65% increase in productivity for the relevant department while significantly reducing waste.

01/09/2019 – 05/31/2019 Abuja, Nigeria

OPENMRS CONSULTANT MANAGEMENT SCIENCES FOR HEALTH (MSH)

•I played the role of a Business Analyst working with the team in analyzing the existing software and identifying the necessary areas that required restructuring, and optimization was achieved earlier than expected

•I developed Medical Devices testing procedures

•Tested various Medical Records and Health Management Solutions

•Evaluated the quality and performance of attached medical devices such as Magnetic Resonance Imaging (MRI) and Computed Tomography (CT) Scanners

•The creation of database scripts which I did was timely accomplished, and it resulted in a successful generation of Stored Procedures and Functions necessary for data optimization in database tables

•The methods and functions that fetch data from the database in an XML format which I scripted were given a nod by the client as it tallied with the MSH-provided schema thereby meeting their business needs

•In addition to the OpenMRS, used ensured that individual health data were transferred and exchanged in the right format using Electronic Data Interchange (EDI)

•The solution upgrade delivered a higher productivity output to the organization as time spent in fetching health-related data as per the project was reduced by 80% while increasing decision-making time by relevant stakeholders by a similar margin.

06/23/2016 – 11/27/2018 Cloud-based

SOFTWARE APPLICATION TESTER UBERTERSTERS

•Testing of Message Delivery for some telephone mobile carriers within a specific time frame (Numerous times)

•Testing of DSA Football: Gameday Live Mobile Game. Tested on Infinix and Itel phones

•Testing of other Cloud-based applications.

04/19/2015 – 12/20/2018 Lagos, Nigeria

PRINCIPAL TEST MANAGER AND BUSINESS ANALYST SS AFEMIKHE CONSULTING (WWW.IKOOBA.COM)

•My Business Analysis role saved this Fintech project from collapsing as the content of the initial requirements documents used by the developers and testers were vague and marred with inconsistencies. I had to review the user stories for the solution after meeting up with stakeholders to have a clearer understanding

•Worked as both a Business and QA Analyst on HR and Payroll, Inventory and Asset, Finance and Accounting, as well as the Procurement and Call Center modules that form the suite of business solutions of the Ikooba/BMAC ERP platform

•Evaluated the implementation of payment API and other Application Programming Interfaces and associated components

•Assisted with new client solution implementation

• Provided analytical support to maximize product performance

• Conducted merchandising and financial analysis analyzing sales reports and evaluating retail performance

• Researched and recommended relevant changes for improvement in customer patronage

• While holding the daunting tasks of managing the business analysis and quality assurance teams of five (5) and four (4) personnel respectively, I still overcame the effects of bureaucracy ensuring relevant documents were signed off in time by the relevant authorities

•The system now allows businesses to use available solutions to meet increasing business needs by investing as little as 15% of the time previously used for only fewer business needs.

07/10/2011 – 09/04/2016 Abuja, Nigeria

SOFTWARE DESIGN ENGINEER AND TEST ANALYST NATIONAL IDENTITY MANAGEMENT COMMISSION (WWW.NIMC.GOV.NG)

•In addition to working as a Software Designer using Java and Python to develop the Front-end of several applications within the larger National Identity Management System, I worked as a Business Analyst at the early stages of the project where I gathered requirements through User Stories, Workshop Facilitation, Interviews, Observation, eID Card Activation solution, Customer Care solutions, Research, etc.

•Documented Business Requirements Document, Requirements Traceability document, Functional & Non- Functional Requirements

•Requirements Validation & Prioritization activities and Stakeholders’ Engagement

•Conducted Business Analysis, Conceptual Design Architecture, Software Development Life Cycle (SDLC) process reviews, Object Oriented Analysis and Design (OOA/D)

•Evaluated the Product deliverables during the integration of the biometric APIs and the back-end system

•Gained expertise in telecom products like Call Routing, Billing System and Reporting web applications.

•Extensive experience with Speech works IVR, call flow and call routing mechanisms, Call flow, Call Routing and Call recording.

•Identified gaps and performed gap analysis concerning CMS requirements.

•Experience in facilitating Joint Requirement Planning (JRP) and conducting Joint Application Development (JAD/JAR) sessions with stakeholders and other relevant groups

•Experienced in developing use cases, creating screen mock-ups, conducting gap analysis and impact analysis, SWOT analysis, cost-benefit analysis, and risk analysis.

•Tracked, Documented, Captured, Managed, and Communicated Requirements and Quality Assurance and Testing activities using the Requirement Traceability Matrix (RTM)

•Involved in test planning, test preparation, test execution, issue resolution, and report generation to ensure that all aspects of a project comply with the business requirements

•I coordinated Quality Assurance and Testing activities, User-Acceptance tests, clarifying requirements, and reviewing prototypes, especially in Agile-driven projects

•The organization not only successfully launched its first product within the target time of my joining, but also had increased productivity by over 75% compared to its earlier state

03/08/2007 – 06/29/2011 Port Harcourt, Nigeria

ICT INSTRUCTOR DEL & BEL NIGERIA LIMITED (LICENSEE OF NIIT)

•I trained and mentored students and team members in various ICT fields especially in Software Engineering

•Maintained bug tracking database for bugs found during test execution, defects reporting using Excel spreadsheet, adopting software, and testing life-cycle framework

•Provided analytical support to maximize product performance

•Conducted merchandising and financial analysis analyzing sales reports and evaluating retail performance

•Researched and recommended relevant changes for improvement in customer patronage

•The company's revenue grew by 60% in comparison to the average income at the time of my joining.

06/22/2017 – CURRENT Abuja, Nigeria

CIVILIAN PEACEKEEPER (ICT UNIT, ECOWAS ROSTER) AFRICAN UNION STANDBY FORCE THROUGH ECOWAS

•Undertake Peace Support Operations (PSOs) organized by the African Standby Force

•Support reintegration and reconciliation agenda and activities in Peace Support Operations

•Participate in the Protection of Civilians in Armed Conflict

02/16/2017 – CURRENT Abuja, Nigeria

AID WORKER RED CROSS SOCIETY

•I partake in projects embarked upon by the Red Cross and other partnering organizations, especially in first aid during emergencies

•I assist in aid and humanitarian services, especially in the distribution of items to victims of disasters and the Internally Displaced Persons (IDPs).

PUBLICATIONS

2019

The Vain Garden

The Vain Garden - My maiden published work of literature.

LANGUAGE SKILLS

Mother tongue(s): ENGLISH

DIGITAL SKILLS

Microsoft Word Microsoft Excel PowerPoint Microsoft Office Microsoft PowerPoint Google Drive

Zoom Twitter Google Docs LinkedIn Outlook Social Media Skype Written and Verbal skills Good

listener and communicator Reliability Analytical skills Team-work oriented Internet user Organizational and planning skills Presenting Motivated Strategic Planning Critical thinking Decision-making

Creativity Responsibility Conflict resolution Gmail Detail-Oriented Research and analytical skills WhatsApp Flexibility Empathic listener Excellent writing and verbal communication skills Quality Assurance Quality Control for medical devices Microsoft Windows Server All Versions Linux (Red Hat, Debian) Linux (Server) Javascript(Nodejs, ExpressJs) Programming Languages: Java, C, Kotlin, C#, C++, LINQ Programming with Python, Node js, Ruby, Bash, React, Js Python Language - Basic knowledge

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