Customer Service Real Estate
Resume:
Anne Romanoff
**************@*****.***
Los Angeles, CA
SUMMARY
I am seeking an In-Office, Hybrid or Remote Customer Service position. I have a passion for serving others and a desire to go above and beyond to help resolve issues, questions and concerns. I am an empathetic and expert Customer Service professional, motivated to improve customer satisfaction and contribute to company success. I have a history of developing and sustaining outstanding relationships with customers. I have worked in several industries: Property Management, Real Estate, Retail, and Textile Manufacturing, My positive attitude paired with my strong work ethic and outstanding multitasking abilities contribute to my success. I am proficient in Microsoft Office programs, Google, Social Media Facebook, Instagram, Linkedin, and am Zoom friendly. SKILLS
* Focused Active Listening
* Decision-making
* Friendly, Empathetic and Patient Demeanor
* Customer Service Oriented and Customer Relations
* Cross Cultural Teamwork and Collaboration
* Informed Product Sales and Knowledge
* Analytical Problem Solving and Negotiation
* Conflict and Complaint Resolution
* Proficient with Computer and Phone
* Detail Oriented
* Calm Under Pressure
* Critical Thinking
* Administrative Support
EXPERIENCE
Real Estate Assistant Independent Contractor, Mr. Al Fergusen, West Hollywood CA, 1/2020 to 2/2023 (He retired and left Los Angeles).
* Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
* Created a database of client information with details and preferences.
* Responded to customer and vendor inquiries and issues in a timely manner via phone and emails which improved relationships.
* Confirmed appointments remotely and scheduled meetings to keep clients on track, preventing double bookings and missed deadlines.
Resident Services Specialist, E&S Ring Property Management, Marina del Rey CA 11/2016 - 7/10/2019 ( Became ill, Covid )
* Provided exemplary Customer Service for Residents, Prospects, and Vendors.
* Worked with Applicants via email, phone and in-person meeting to lease units, run qualifications, confirm eligibility, and complete move-in papers.
* Accomplished all administrative tasks including Data Entry, Editing, Proofreading, Transcribing, and File compliance.
* Resolved complaints and Negotiated resolutions for issues to satisfaction of all parties in a timely manner improving resident retention.
* Communicated with Residents, Maintenance staff plus outside Vendors to oversee service requests to completion.
* Composed all letters, prepared leases, move-in packages, legal notices and evictions (with attorney input), renewals and violations.
* Prepared Guest Suites for timely occupancy and managed inventory.
* Participated with Team in planning and partaking in frequent Fun Events. Sales and Customer Service Associate, Saks Fifth Avenue, Beverly Hills CA 10/2015 - 11/2016
I worked remotely and in retail store.
* Built and achieved long term relationships converting one time shoppers into repeat customers by providing outstanding Sales, Product knowledge and Customer Service.
* Surpassed Sales goals, cross-sold items in many departments.
* Learned POS cash register system.
* Demonstrated active listening skills when assisting customers with sales, returns, exchanges, refunds, and other transactions as needed.
* Escalated unresolved customer issues to the appropriate department or manager for resolution.
* Resolved concerns and any dissatisfaction by developing rapport, trust and solutions with customers. Realtor Independent Contractor Keller Williams, Marina del Rey CA 12/2014 - 9/2015
* I worked remotely and in office by performing cold calls and door knocking to sell or rent homes.
* Established long term relationships via phone, email, texting, and in person visits.
* Executed marketing and sales efforts via postcard mailings and social media.
* Advised clients on market trends and local real estate conditions, helping them make informed decisions.
* Viewed properties with potential buyers and sellers emphasizing features of property listings.
* Maintained current knowledge of laws governing real estate transactions in order to comply with regulations.
Community Consultant Avalonbay Communities Inc. REIT Property Management 3/2008 - 9/2014 Redondo Beach and Playa del Rey CA
* Won “Spirit of Caring Award” for Outstanding Customer Service for entire SCA portfolio.
* Leased Apartment homes and provided exemplary communication and Customer Service.
* Worked with Prospects and Affordable Housing Applicants via email, phone and in-person meeting to lease units, run qualifications, confirm eligibility, and complete move-in papers.
* Maintained accurate files including records of rent payments, leases and all documents.
* Accomplished all Administrative tasks including Data Entry, Editing, Proofreading, Transcribing, and File compliance.
* Communicated with Residents, Maintenance staff plus outside Vendors to oversee service requests to satisfaction and completion.
* Created all Letters, prepared Leases, Move-in Packages, Notices and Evictions, Renewals, Violations.
* Resolved tenant complaints in a timely manner while maintaining positive relationships.
* Performed regular walkthroughs of entire property plus each unit to identify potential issues or safety hazards that require attention.
EDUCATION
* F.I.T. NYC, New York Associates Degree Merchandising
* UCLA Westwood, CA Computer Science
* Otis College, Westchester CA Computer Graphics
VOLUNTEER WORK
* Keller Williams Red Day at West LA Veterans Hospital Red
* Habitat for Humanity
* Best Friends Animal Sanctuary donated my artwork at auction
* Make A Wish Foundation
* Volunteer at St.Johns Health Center Santa Monica CA
* Toys for Tots with MDR Fire Department.
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