Customer Service Representative
Resume:
Laquanda Austin-Lunnon
Hartsville, SC *****
********@*****.***
Professional Summary
I am a hard working individual who is willing to take on projects and work with others. I want to make a difference in the company that i work for. I want to continue to grow in the company and make it a more profound place to work. I am a person who likes to be on time for work and give my very best everyday, Willing to commute to: Darlington, SC - Florence, SC - Hartsville, SC- Bishopville SC Authorized to work in the US for any employer
Work Experience
Resident Assistant
TownePlace Suites Marriot Hotel-Florence, SC
October 2024 to Present
Assist in cleaning rooms, attending to the needs of the residents that are staying in the hotel for an extended amount of times,making sure that all the items are replenished in every room on a daily basis,moping floors, cleaning bathrooms, making beds, washing dishes, being polite and courtesy to all customers and co-workers, coming to work on time
Customer Service Representative
Roses Discount Stores-Hartsville, SC
September 2024 to September 2024
Attend to the needs and wants for our customers.
Answer phones
Answer questions that any customers may have
Provided polite and friendly services to our customers Help customers find items that they needed
Greeted customers as they entered the store
Handled money
Cashier
In Home Caregiver/Personal Assistant
NURSES UNLIMITED-Hartsville, SC
July 2023 to August 2024
Take care of home, run errands for client, schedule doctors appts, call in medicine for refills, order medical supplies, interact with client, go on short walks, provide companionship, making sure that all clients needs are met on a daily basis, helping client or prepare food for client, get client dress for the day or help client get ready for the night, distribute medication to client as prescribe by the doctor In Home Caregiver
Comfort Keepers-Florence, SC
August 2022 to August 2024
• Helping to dress clients, assist with preparation of meals, do some laundry,vacuuming, wash dishes, sweeping, being there to help my client have a great day or night with enthusiam and devotion to them, attending to their needs. Greeting family members and friends with friendliness and love. Package Handler/ QA
FedEx Ground-Florence-SC
November 2021 to July 2022
Handle packages, called customers about the statues of their packages, repack packages, scan labels for packages to be returned or sent to customers, put items together to be returned to sender handled broken items, found addresses for items with no label to be shipped out on the right truck. Food Service Worker
Food Lion-Bishopville, SC
April 2021 to November 2021
Performed prep work such as washing, peeling, cu ing and seeding fruits and vegetables. Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Kept food storage and preparation equipment in good working order to maximize safety and cost- efficiency of operations.
Stored perishable food items in freezer or refrigerator to protect from spoilage. Complied with company service standards, including inventory and cash control procedures. Cleaned and sanitized work areas, equipment, utensils, dishes and silverware. Updated displays, cases and other customer-facing areas to increase sales of special items. Maintained order and cleanliness of work areas to conform with health codes. Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions. Food Preparation Worker
D & S Sub Shop-Hartsville, SC
February 2009 to November 2010
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross- contamination of raw and prepared food products.
Monitored and recorded temperatures of food, storage and service areas to maintain established, regulatory guidelines.
Stored perishable food items in freezer or refrigerator to protect from spoilage. Cleaned utensils, dishes and glasses for customer use. Re-stocked, organized and arranged service and food stations. Answer phones and took orders
Cleaned and sanitized work area
Home Care Aide/Caregiver
Community Long Term Care of Sumter-Sumter, SC
January 2008 to November 2008
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Dressed, groomed and fed patients with limited physical abilities to support basic needs. Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life. Developed strong and trusting rapport with patients for smooth, quality care. Helped clients stay happy and healthy by providing mental and emotional support. Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients. Maintained clean and well-organized environment for client happiness and safety. Delivered high level of assistance with cooking, meal preparation and shopping. Ran errands for clients and drove to appointments to maintain wellness and support daily living needs. Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Monitored client's well-being, safety and comfort under physician direction. Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Administered medications following care plan and directions. Planned optimal meals based on established nutritional plans. Managed various daily job tasks, including patient transportation and appointment scheduling. Aided with mobility and independence for disabled individuals and continually monitored safety. Home Care Aide
Martha Cassell - Cassa-SC
June 2005 to January 2007
Planned optimal meals based on established nutritional plans. Developed strong and trusting rapport with patients for smooth, quality care. Organized and administered medications on schedules to alleviate symptoms and improve quality of life. Helped clients stay happy and healthy by providing mental and emotional support. Maintained clean and well-organized environment for client happiness and safety. Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Supervised medication administration, personal hygiene and other activities of daily living. Greeted patients and families with enthusiastic, compassionate a attitude to establish long-term professional relationships.
Improved patient outlook and daily living through compassionate care. Tracked and reported clients' progress based on observations and conversations. Caregiver
Jazmina McElveen-Camden, SC
June 2003 to May 2004
Recorded client status progress and challenges in logbooks and reports. Built strong and trusting rapport with clients and loved ones. Cared for wounds by changing bandages, dressings and binders to promote healing. Checked mail, shopped for groceries and handled bill payments. A ended to children in the home
Prepare meals and snacks throughout the day
Answer phones
Cleaned and sanitize play area and cooking area
Front Desk Clerk/Laundry Attendant
Easyway Laundrymat-Camden, SC
January 2003 to May 2004
Keeping receipts
Washing and folding of Laundry
Cleaning and sanitizing work area
Filing papers in proper place, also alphabetical order House Cleaner
Self-employed-Bishopville, SC
May 2000 to June 2002
Washed and polished glass windows and doors to keep entryways clear and professional. Managed client laundry with proper care and a attention to needs of different linens and articles of clothing.
Performed various laundry duties, including folding, ironing and pressing. Cashier/ Line Cook
Hardees-Bishopville, SC
June 1998 to August 1998
Breakage of items that was delivered on the food trucks. Received payments for products and issued receipts. Worked closely with front-end staff to assist customers. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Education
Bachelor of Science in Business Administration
Morris College - Sumter, SC
January 1999 to May 2001
High School Diploma
Bishopville High School - Bishopville, SC
June 1998 to June 1998
Skills
• Plating and presentation Hospital standards Safe food handling Basic math Food assembly Customer service Cooking procedures Interacting with the public Patient relations Schedule management
• Food Preparation
• Home Care
• Residential Cleaning
• Laundry
• Medication Administration
• Caregiving
• Cash Handling
• Cashiering
• Scheduling appointments for client (2 years)
• Answering phones (10+ years)
• Filing papers in proper place (4 years)
• Data entry (4 years)
• Food service
• Phone etiquette
• Personal assistant experience
• Home health
• Communication skills
• Senior care
• Cleaning
• Patient Care
• Meal Preparation
• Medical Scheduling
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