Part-Time Customer Service

CONFIDENTIAL PROFESSIONAL RESUME

Debbie R. Henderson

Federal Way, WA

Phone 206-***-****

E-Mail – ***************@*****.***

SUMMARY OF QUALIFICATIONS:

I want to use my 38 years of Client and Customer service skills and experience as a commercial Insurance Broker to continue working in a part-time or contract position virtually or onsite. I would like to be considered for positions such as New Business Client Service Representative, Appointment Setter, Client Management Representative, Personal Assistant, and or Receptionist Specialist.

Skills and Experience:

Positive attitude and team player, however ability to work alone efficiently.

Efficient with client phone skills and great customer/client relationships.

Excellent documentation with emphasis on timeliness and accuracy.

Experience in maintaining client and company business relationships.

Systems experience with Outlook, Google, and MS Office for Managing client documentation, phone calls and appointments. Intermediate computer skills.

PROFESSIONAL WORK EXPERIENCE:

Property On-Site Manager 01/01/2002-01/01/2022

Campus Green II Condominiums

(Decided to move into part-time retirement)

Commercial Lines Sr. Account Manager 2017-2020

Hentschell & Associates, Tacoma, WA

(Covid and a more flexible schedule needed for elderly family care )

Commercial Lines- New Business Consultant 2016-2017

Leavitt Group, Tacoma, WA

(Position Ended-Lack of Production- Mis Management)

Commercial Lines Sr. Account Manager 2013-2016

Propel Insurance, Tacoma, WA

(New Business Opportunity at Leavitt)

Commercial Lines Sr. Account Manager/Executive 2011-2013

Lovsted Worthington, LLC., Seattle, WA

(Difficult Commute from South End to North Seattle)

*Commercial Lines Sr. Account Manager/Executive 1994-2011

USI NW/Kibble & Prentice/Hurley Atkins & Stewart

All Mergers of USI NW, Seattle, WA

EDUCATIONAL BACKGROUND:

Certified Insurance Counselor Designation (CIC)

WA Commercial P&C Broker License

Spokane Community College-Administrative

Cusick High School- Diploma

References upon request

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