Customer Service High School
Resume:
Jennifer Ague
*** * **** ****** ******, Colorado 81001 719-***-**** **********@*****.***
Objective
My objective is to learn more things about business and find a company that I can help me advance within the company.
Education
HIGH SCHOOL DEPLOMA 2006 EAST HIGH SCHOOL
MIDDLE SCHOOL GRADUATE 2002 RISLEY MIDDLE SCHOOL
ELEMENTARY SCHOOL GRADUATE 1999 PARKVIEW ELEMENTARY SCHOOL
Skills & Abilities
COMPUTER SKILLS
Microsoft Word
Microsoft Excel
Microsoft Power Point
Internet Searches
HOUSEKEEPING
Cooking
Washing laundry
Taking out trash
Mopping
Sweeping
Using a Vacuum
COMMUNICATION
Answering phone calls from customers
Answering emails from customers
Calling customers and leaving voice messages
ORGANIZED
Make lists for task instructions
Saves every document
Saves all handouts
Makes folders for each item I save
Experience
CUSTOMER SERVICE REPRESENATIVE EVERISE AUGUST 2024 TO OCTOBER 2024
Answer phone calls from Humana MAPD Members
Look up information about insurance benefits
Take payments over the phone for premiums
Order new booklets for members
Review authorizations for members
Look up and change Primary Care Providers for members
Look up provider information
Look up pharmacy benefits for members
Send out insurance cards for members
Send out important forms for members
Send out correspondence if I am unable to assist member
CUSTOMER SERVICE REPRESENTATIVE CONVERGYS CORP NOVEMBER 2017 TO JANUARY 2018
Answer phone calls from Anthem MAPD Members and Providers
Look up information about insurance benefits
Take payments over the phone for premiums
Order new booklets for members
Review claims for members and providers
Review authorizations for members and providers
Look up and change Primary Care Providers for members
Look up provider information
Look up pharmacy benefits for members
Send out insurance cards for members
Send out important forms for members
Help members fill out Personal Emergency Response System applications
Send out correspondence if I am unable to assist member
CRC ANALYST RADIAL NOVEMBER 2014 TO MAY 2017
Work with excel spreadsheets
Work with word documents
Chat with customers
Respond to emails from customers
Call customers to verify orders
Track packages
Start tickets for international tracking company
Initiate driver follow up for USA tracking
Gather information to challenge chargebacks
Sent out pre-paid return labels
Input orders from corporate managers
Send out shoe laces to customers
Work with multiple systems to assist customers and corporate managers
Issue refunds for customers
Issue exchanges and reships for customers
CUSTOMER SERVICE REPRESENTATIVE RADIAL SEPTEMBER 2014 TO NOVEMBER 2014
Answer phone calls from customers
Place orders for customers
Issue refunds for customer
Issue exchanges and reships for customers
ASSOCIATE LOAF N JUG JUNE 2010 TO JULY 2010
Cashier
Take out trash
Clean counters
Clean bathrooms
Clean fountain drink station
Clean coffee station
Restock shelves
Restock refrigerated area
Check gas pumps
Sweep
Mop
Restock bathroom supplies
Cook food for sales
PHONE AGENT CONVERGYS CORP MAY 2008 TO SEPTEMBER 2008
Take inbound calls
Place orders for customers
Give customer service number when needed
ASSISTANT TEACHER EAST SIDE CHILD CARE CENTER JANUARY 2007 TO JANUARY 2008
Clean toilets
Mop floors
Sweep floors
Bring in outside toys
Interact with children
Help with meal time for children
Clean tables
Laundry
Vacuum
Put out cots for nap time
Put out mats for nap time
Help get children to sleep
Change diapers
Help children use the restroom
Sanitize toys
Sanitize tables
Sanitize bathrooms
Contact this candidate