General Manager Customer Service

Gregory Von Uebbing CHA

928-***-**** ***********@*****.*** Casa Grande, AZ

Dedicated General Manager with 10+ years of experience in overseeing daily hotel operations within the hospitality industry to ensure optimal guest satisfaction. Exceptional leadership skills applied in managing staff development and training to maintain operational standards and quality. Highly competent in Food and Beverage management, menu development, and food cost management. CORE SKILLS & EXPERIENCE:

Hotel management & Food & Beverage, Customer Service, Guest Relations, Team Development, Leadership, Training & Retention, Business Management, Labor Management, Cost Control, Safety and Regulation Oversite, Food Safety, Budgeting & Forecasting, and P&L Management. CERTIFICATIONS & LICENSES:

ServSafe “American Restaurant Assoc.” 2/22 thru 2/2025 Certified Instructor & Registered Proctor

Title 4 Manager 7/22 thru 7/2025 - On & off premise CHA – Certified Hotel Administrator – AHLA – 3/2020 thru 3/2025 WORK EXPERIENCE:

Director of Resort Food and Beverage, Activities & Advertising Sun Outdoors Resorts and Residences Palm Creek – Casa Grande, AZ June 2023 – Present I set up and managed selling alcohol at Palm Creek, created a successful F&B business model, developed an outstanding team, and built positive resident relations, was responsible for adding over $100k to the P&L Revenue.

General Manager - Grand Canyon North Rim – North Rim, AZ April 2022 to May 2023 Oversaw business operations of a muti-unit property by managing daily functions and monitoring staff productivity to ensure business standards are adhered to. Managed staff development by providing sufficient training and guidance to improve team efficiency.

Operations Manager / Acting GM - Grand Canyon North Rim – North Rim, AZ January 2018 to April 2022 I was responsible for the operations of a multi-unit property, manager and staff training, development, and retention, guest satisfaction, trouble shooting and prevention, observing NPS regulations and exceeding corporate expectations, along with assisting GM with all operational needs. Operations Manager/F&B Manager - Grand Canyon North Rim – North Rim, AZ July 2014 - December 2018 I was responsible for a part of the property operations and training and managed all Food and Beverage departments in training, menu and recipe development and all liquor laws and food safety guidelines. Food and Beverage Manager - Bryce Canyon Lodge – Bryce, Utah July 2012 to July 2014 Transferred to Grand Canyon Lodge. I was responsible for and managed all aspects of F&B outlets. Corporate Executive Chef - Irish Pubs LV - Las Vegas, Nevada 2010 – 2012 Managed BOH & FOH operations for 5 Irish pub locations including Menu development, training, scheduling, and food cost management.