Customer Service Lead Cook

Yasmin Rahman

***************@*****.*** 347-***-**** Greensboro, NC

SUMMARY

Seasoned culinary professional with 15 years of experience, seeking a role as a Remote Contact Representative. Skilled in kitchen operations, customer service, and food preparation with a proven track record in enhancing customer satisfaction. Expertise in managing inventory, compliance with health regulations, and team leadership. WORK EXPERIENCE

Ideal Nutrition West palm beach Fl

Lead Cook Oct 2022 - Mar 2024

• Oversaw daily kitchen operations, managed a team of cooks, maintained inventory levels, ensured compliance with health and safety regulations, and contributed to menu development to enhance customer satisfaction at Ideal Nutrition.

Moma New York New York

Lead cook/ Cashier Server Jun 2021 - Jul 2022

• Expertly balanced dual roles as Lead Cook and Cashier Server at MoMA, overseeing kitchen operations to ensure culinary excellence, while simultaneously managing front-of-house transactions and customer service with efficiency and poise.

Bank Of America

Lead Cook/Prep Cook Jun 2014 - Present

• Prepare a variety of specialty sandwiches and slice deli meats and cheeses to customer specifications.

• Perform lead cook duties for the deli, ensuring high-quality food preparation and presentation.

• Manage dessert preparation for the hot dessert station and execute catering event cooking requirements. Bimmy's

Cook/Prep Cook Jul 2013 - Dec 2013

• Prepared a diverse array of ingredients, including poultry and produce, ensuring quality and consistency in food preparation for sandwich assembly.

• Collaborated in recipe development and adjustments, contributing to the creation of packaged products for retail sale.

Brooklyn Crab

Fry/Prep Cook Apr 2012 - Nov 2012

• Prepared a variety of seafood for multiple cooking stations, ensuring high-quality food preparation according to restaurant standards.

• Managed fry and grill stations, executing orders with precision to maintain optimal kitchen flow and customer satisfaction.

Salvation Army/Bank Of America

Prep Cook/Cook Sep 2011 - Jan 2012

• Prepared daily menu items, maintaining rigorous adherence to food safety guidelines and accurately recording temperature logs to ensure compliance with health standards.

• Executed cooking and serving tasks across multiple stations, including grilling, frying, carving, and both cold and hot food preparations, delivering consistent customer satisfaction. IKEA Restaurant

Cold Prep/Line Cook Apr 2008 - Aug 2010

• Prepared a variety of salads and sandwiches for display cases, ensuring consistent filling and refilling of the salad bar while adhering to food safety standards by maintaining accurate temperature logs.

• Trained new team members on cold station operations and contributed to menu development for the staff café; managed inventory and maintained cleanliness of the cold station and salad bar areas. Red Hook Public Safety Corp

Clerical Aide / Administration

• Managed comprehensive clerical tasks, ensuring accurate maintenance and organization of files, records, and reports.

• Coordinated client appointment scheduling and facilitated effective communication by accurately directing inbound calls to appropriate departments.

EDUCATION

Star Career Academy

Culinary Arts, Culinary Arts

Jan 2012

Park West High School

High School Diploma, Culinary Arts

May 1988

Efoodhandlers

Basic Foodhandlers

Apr 2012

NRF

Food Safety

Jan 2012

NRF

Customer Services

Apr 2008

CFE

Award

Apr 2018

CFE Above and Beyond BOH

Award

Apr 2018

SKILLS

Problem-solving

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