Quality Assurance Customer Service

Rita Walker

*******@***.***

*** ****** *******

Dover Delaware 19904

973-***-**** (C)

Qualifications: Respected administration and business support professional with notable experience in banking, financial services including payroll tax, quality assurance, systems documentation and IT help desk.Outstanding skills in customer service, including management, organization and interpersonal skills.

• Accustomed to working in fast –paced environment with the ability to think quickly and successfully handling difficult clients.

• Collaborates with staff members, identify organizational needs and fulfill business requirements.

• Communicate with staff members identify organizational needs and fulfill business requirements.

• Identifies urgent task and completes promptly. Manage time to prioritize organizational needs. Area of Expertise: Organizational: Multi Task Detailed Oriented Client Relations leadership Conflict Prevention & Troubleshooting Presentation Customer Service and Quality Assurance Training and Development

Professional Experience

AF Plumbing Supply LLC, September 2019- July 2020

Credit Management Specialist

• Maximized customer credit while reducing risk, contributing to cash management and risk mitigation strategies.

• Implemented licensing channel credit risk mitigation program strategy that accelerated cash collections and transformed customer experience.

• Attained uncollectable bad debt account level of less than 0.1% for entire portfolio.

• Accesses delinquent accounts for possible collections.

• Analyzed debt to income ratio to customized payments.

Wine In Motion LLC, April 19, 2017 – September 2019

• Reconcile Invoices and Purchase Orders • Enter Invoices into QuickBooks Account payable system

• Process past due and shortage claims • Monthly Out of State Liquor Sales Report • Create shipping claims to Warehouse

• Monthly sales reporting • Monthly aging Report

Georgeson Securities Corp, September 2016- March 31, 2017

(Temp Agency Position) Account Specialist

• Asset reunification services

• Responsible for reviewing, scheduling and processing unclaimed property reports

• Work closely with the other members of the department to ensure the completion of all deliverables by internal and State deadlines.

• Assist management with routine to moderately complex escheatment research and processing.

Registrar and Transfer Company, March 2004- December 31, 2014

Sr.Programming Administrator Officer

Knowledge of Stock Transfer, including Dividend Reinvestment, Transfer, Annual Meetings, Proxy, Quality Assurance, Banking Check Reconciliation and Cash Dividend Distribution. frontline support person for IT programming questions and request from all area of operation

• Coordinated a quality control for project delivery status material.

• Monitored risk issue and action items for the specialized programs.

• Documented meetings in programming and upper management meetings.

• Created status reports for management and enhancement announcements.

• Managed database used to monitor tracking systems.

• Maintained and updated all files and record layouts.

• Planned and assisted in facilitating regular staff meetings Lead SSAE16 Level II for IT Department for three years with no reported exception

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