Customer Service Representative
Resume:
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Customer Service Representative
PROFESSIONAL
SUMMARY
Customer service-oriented
professional with a proven track
record of providing exceptional
service and building strong
relationships. Skilled in appointment
scheduling, problem-solving, and
utilizing Microsoft Office. Known for
excellent communication and
attention to detail, with a focus on
enhancing customer experience.
CONTACT
PHONE:
EMAIL:
*****************@*****.***
ADDRESS:
4305 Gateway Ave
Los Angeles CA 90029-2138
SKILLS
Customer service
Time management
Listening skills
Organizational skill
Verbal and written communication
Appointment scheduling
Phone etiquette
Microsoft office
Computer proficiency
EDUCATION
Bachelor in Science (B.S) Mass Communication
Madonna University, River state
October 2009 - December 2014
High school Diploma
Federal government college
September 2008 - August 2002
WORK EXPERIENCE
MKK Diagnostics [Front Desk Receptionist/Assistant] May 2022– August 2024
• Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
• Provided a high level of customer service to all clients.
• Processed payments received from customers via cash or credit card transactions accurately and efficiently.
• Scheduled appointments and maintained and updated appointment calendars.
• Answered questions about company location and hours of operation.
• Handled multi-line phone system and promptly transferred calls.
• Performed data entry and administrative duties such as filing, scanning documents, updating databases.
• Established and maintained good communications with personnel and clientele.
• Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
• Handled incoming and outgoing mail with timely attention.
• Updated client contact information regularly in order to keep accurate records of communications sent out.
DNA Labs [Customer Service Representative]
June 2018 - April 2022
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Developed strong customer relationships and loyalty through effective communication.
• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
• Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
• Responded to telephone inquiries and complaints following standard operating procedures.
• Performed data entry tasks accurately and in a timely manner.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Assisted customers with product selection by providing detailed information about available products and services.
• Provided exceptional customer service to clients in fast-paced call center environment.
Nursing Home [Customer Care Executive]
June 2017 - April 2018
• Developed strong relationships with customers, providing personalized service and support.
• Developed departmental objectives, budgets, policies, procedures, and strategies.
• Experienced with social media and communications platforms.
• Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
• Participated in ongoing training to enhance own job skills and knowledge.
• Focused on learning new skills and staying updated with industry changes.
• Responded quickly to meet customer needs and resolve problems.
• Worked with coworkers to complete tasks.
• Analyzed data to identify trends and areas of improvement in customer experience.
• Assisted customers with billing inquiries by researching account information and updating details as necessary.
Contact this candidate