General Manager Food Safety
Resume:
Brian Craig
Charlotte, NC *****
************@*****.***
Highly motivated energetic Hospitality Professional with a passion for training & teaching. An out of the box thinker who enjoys community collaboration to build guest loyalty. Recognized for my leadership skills and ability to rally a team.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
Walnut Grill-Charlotte, NC
December 2023 to Present
• Strong knowledge of front and back of house operations including food, beverages, staff supervision, inventory, food safety, service techniques, and guest interaction.
• Strong understanding of cost and labor systems that lead to restaurant profitability, including budgeting and cost control
• Strong communication and leadership skills.
• Stable and progressive work history; Strong work ethic
• Able to work extended periods of time, with extensive standing/walking.
• Developed and implemented marketing strategies to attract new guests and promote the restaurant
• Responsible for scheduling of FOH & BOH staff, payroll, PnL, ordering of product
• Raised restaurant’s Google rating by 1.2 stars in a 6 month time frame Hospitality Manager
Topgolf-Charlotte, NC
January 2022 to December 2023
• Scheduling of 80 employees in my department at a venue producing over 22M in annual sales
• Collaborated with management to discuss the P&L and develop plans for upcoming business
• Ordered for various departments based on pars and business flow
• Supervised training for new employees by constant follow up and coaching
• Ordering of all paper products, alcohol, and glassware of entire venue
• During tenure here I have managed multiple departments including, but not limited to Support, Bar, and currently am the HM of Events
General Manager
Hickory Tavern-Columbia, SC
March 2018 to December 2021
• Promoted from Kitchen Manager to AGM
• Floated between multiple stores to ensure all back-end paperwork was completed properly and to support in daily operations
• Actively interviewed/on-boarded potential employees
• Experienced in scheduling for all departments totaling over 75 employees
• Managed vendor relations while charged with ordering in all departments
• Conducted boots on the ground marketing campaigns to grow business and increase community relationships
• Wore many hats during managerial transitions on his team. Education
Bachelor's degree in Music Education
South Carolina State University - Orangeburg, SC
Skills
• Hospitality
• Restaurant experience
• Profit & loss
• Guest relations
• Leadership
• Marketing
• Bartending
• Interviewing
• Supervising experience
• Hospitality Management
• Restaurant Management
• Kitchen Management Experience
• Management
• Warehouse management
• Warehouse management system
• Communication skills
• Microsoft Office
• Organizational skills
Certifications and Licenses
ServSafe
Food Handler Certification
Driver's License
Assessments
Supervisory skills: Motivating & assessing employees — Proficient September 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Food service: Customer situations — Proficient
September 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Reliability — Proficient
September 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Restaurant manager — Proficient
July 2022
Managing restaurant staff and meeting customer expectations Full results: Proficient
Bartending — Proficient
September 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
General manager (hospitality) — Proficient
October 2023
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Sales skills — Proficient
November 2023
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate