Support Specialist Tier 1

Donald Curtiss

Livingston, TX ***** • 469-***-****

*********@*****.*** • https://www.linkedin.com/in/donaldcurtiss Network support specialist with more than 20 years of experience in vendor and enterprise network operations. Expert in routing protocols such as EBGP and IBGP including inter AS routing between Tier 1 provider networks as well as EIGRP, OSPF and RIP. Extensive experience in large scale QOS and MPLS/LDP deployments. Dedicated and self-motivated team player. At ease in high-stress, fast-paced environments requiring independent problem solving and decision-making. Demonstrated ability to handle multiple levels of responsibility effectively while maintaining meticulous attention to detail. Routing Protocols • Multicast Protocols • Large Scale Deployments • Configuration • Scripting Troubleshooting • Virtual Router Application • Transport Methods • Test Equipment EBGP • IBGP • EIGRP • OSPF • RIP • QOS • MPLS/LDP • IGMP • PIM • TCP/IP Juniper • Cisco • Alcatel • Redback • Unix • Perl • ATM • Frame Relay • Ethernet • Fiber • Wireless Netscreen • Agilent • Netshark • Smartbits • Ineoquest • Spirent PROFESSIONAL EXPERIENCE

AT&T INC.

PLANO, TX. (REMOTE) • January 2011 – March 2021

Sr. Advanced Tech Support

• Provided Tier 3 support for technology insertion, network reliability, troubleshooting and RCAs on planned and unplanned events and the prevention and mitigation of attacks for technologies and infrastructure associated with AT&T U-verse.

• Assisted network leadership on major projects, upgrades, migrations, and installations through the delivery of crucial initiatives in collaboration with architecture and engineering teams.

• Worked with architecture, engineering, and operation teams to document network device configuration and ensure any system changes required to maintain service were implemented.

• Ensured AT&T Security Policy (ASPR) standards were achieved within the scope of responsibility.

• Troubleshooted and resolved network issues and maintained awareness of existing and emerging threats, assessing risks, modifying configurations, and performing hardware and software upgrades as required.

• Assisted operations with the implementation of network technologies.

• Worked with ATS peers to develop automation where possible to deploy, modify and upgrade network configurations.

• Worked with vendors and architecture teams to investigate our network infrastructure when newly published security vulnerabilities were released by vendors.

• Performed lab testing on documented procedures and risk assessment prior to production deployment.

• Utilized tools to monitor the health of the production environment and worked with operations front line teams to address escalations for production issues. ALCATEL-LUCENT

PLANO, TX. • September 2009 – January 2011

Systems Test Engineer

§ Responsible for end-to-end installation, deployment and support of Lightspeed/IPTV systems for the NSIT

(Network Systems Integration Testing) Lab.

§ Performed installation, turn-up and maintenance of IPTV Network Nodes and Software for the Lightspeed

“ATT U-verse” product to include:

o Alcatel 7x50 routers and switches and 73x0 Access muxes o HP and IBM servers

o 2Wire residential gateways

DON CURTISS• Page 2 • *********@*****.***

o Motorola and Tatung set-top boxes

§ End-to-end troubleshooting and support of the NSIT IP Network

§ Provided network testing and integration of all new features and software releases targeted for the ATT U- Verse Network prior to field deployment.

§ Created detail level test plans and MoP documentation for use by AT&T in field deployment of new feature releases.

§ Support NSIT ATT IPTV Lab system as required.

ALACATEL-LUCENT

PLANO, TX. • April 2006 – September 2009

Sr. Software Diagnostic Engineer

• Responsible for OSS/BSS integration in support of the OSS Systems Integration and Testing lab (OSIT)

• Experience in Alcatel SAM and AMS systems as well as G2, CMS, Openview and Naviscore integration.

• Some experience with Alcatel 5750 Subscriber Services Controller

• Promote and maintain positive relations with customers and co-workers. BELLSOUTH TELECOMMUNICATIONS

ATLANTA, GA. • January 2004 – April 2006

Tier 3 Support Technical Team Lead

• 3rd level support of entire Bellsouth IP network

• Advanced maintenance/troubleshooting/fault isolation and root cause analysis of regional IP network.

• Team Lead for group of 9 advanced engineers.

BELLSOUTH TELECOMMUNICATIONS

ATLANTA, GA. • August 2000 – January 2004

Sr. Network Engineer

§ Responsible for design, testing, and implementation of the Bellsouth regional IP network covering 9 states.

§ Experience in all Cisco, Juniper, and Redback IP routers and access devices

§ Member of team of Engineers responsible for the design, architecture, and vendor qualification/selection of the Bellsouth IPTV solution.

§ Member of team of engineers responsible for the design, architecture, and vendor qualification/selection of the Bellsouth regional 9 state IP backbone.

BELLSOUTH TELECOMMUNICATIONS

ATLANTA, GA. • December 1995 – August 2000

Field Supervisor

§ Supported IP network consisting of Cisco, Juniper, Redback Routers and switches

§ Supported access network consisting of Cascade (now Lucent) frame-relay and ATM switches, as well as Nortel Shasta routers.

§ Supported EMS consisting of HP Openview/Naviscore platform as well as homegrown solutions. BUTLER TELECOM

NORCROSS, GA. • September 1994 – December 1995

Sr. Network Analyst

DON CURTISS• Page 2 • *********@*****.***

§ Installed communications systems including Cat 5 data, Cat 3 voice, LAN/WAN, Fiber Optics, DMS switches, and PBX switches.

§ Installed Hewlett Packard telemetry systems in hospital Emergency Rooms and Intensive Care Units. UNITED STATES NAVY

VIRGINIA BEACH, VA. • May 1988 – May 1994

Avionics Technician E5

§ Troubleshoot, isolate, repair, test, install and maintain aircraft electronic systems and components for the A6E medium attack bomber.

§ Train, schedule and supervise 8 technicians in the repair and maintenance of the A6E aircraft. Certifications

CCNA, CCNP, CCIE Written

PROFESSIONAL DEVELOPMENT & TRAINING

Intro to LAN/WAN Protocols

Internetworking with Bridges, Routers and Switches Internetworking with TCP/IP

Advanced Bay Router Configuration

Advanced CISCO Router Configuration

CISCO Internetwork Design

CISCO Lan Switch Configuration

Managing Cisco Network Security

Advanced Frame-relay troubleshooting

ATM Troubleshooting

SW020 - ESS and Minicomputer Fundamentals

Principals of Digital Transmission

Extraordinary Customer Relations

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