Administrative Assistant Customer Service

Amanda Hohn

***************@*****.*** 720-***-**** or 720-***-****)

Address: *** * **** **. ******, CO 80012

Professional Summary and goals

Seeking a full-time position that offers professional challenges, mentor-ship, career advancement and a business that recognizes and rewards hard work and dedication. I am currently looking to work remotely or a hybrid schedule as an Administrative Assistant or similar. I have 10 plus years in customer service and support roles and have extensive knowledge and intuitive thinking with a friendly and trusting demeanor making me excellent at Assisting. With clerical expertise and experience, I will Iighten your work load and become invaluable to you and your company..

Main Skills

* Complex Problem-Solving, and critical thinking

* Versatile and adaptable in any environment

* Advanced in Microsoft Office, Spreadsheet 365, Excel, Word, Teams, also knowledgeable with virtual meeting programs such as Zoom, Cisco-Web Ex, and Google Meet/Teams etc.

* Exemplary written and verbal communication

* Excellent at anticipating the needs of others and time management abilities

* Detail Oriented, Organized, and competent at multi-tasking

* Administrative support and handling multi-line phone systems

* Customer service/support and clerical support, and enjoys satisfying customers

* Record keeping/record management systems, and light Bookkeeping

* Data entry, documentation and database organization, Inventory management

Work History

Gig Work on different/Various Mobile Apps

Contract/Gig & Temporary Work Denver, CO - August 2022 September 2023

Administrative Assistant/ Data Entry and Clerical Associate

* Greeted incoming visitors and customers in a friendly and professional manner

* Answered multi-phone line system and sorted email and rerouted mail to the correct departments

* Provided knowledgeable assistance to customers and directed them to either pamphlets or the person who could best help them

* Maintained confidentiality and security of sensitive information and private data

* Managed filing system, entered data and completed other clerical tasks

* Scheduled meetings and appointments preventing scheduling conflicts

* Managed paper to electronic filing systems routed various documents, taking messages and managing outgoing mail, faxes, and packages

* Quickly handling all needed documentation for human resources

Merchandising Associate and Store Cleaner

Circle K Convenience Stores &Gas Stations

·ReStocked shelves with merchandise

·Re-arranged merchandise and set up new visual aids and converted shelves for new merchandise

·Set up for holidays and promotional items

·Maintained a clean drive through area, emptying trash cans into dumpsters

·Assisted Vendors with delivery of products and ordered products for low inventory

General Labor

·Helped at Coors Field with tickets and entrances

·Helped Fans with directions and seating

·Worked with Allied Waste Management picking up trash and taking them to the dumpsters for various apartment rentals

LaQuinta

·House-Keeping

·Re stocking cart

·Changing out all linens

·Cleaning up trash, emptying waste baskets, and changing or replacing all toiletries

·Changing out towels and rugs

·Sanitize all "high-traffic" areas such as door knobs, light switches, etc.

·Helping guests with special demand

·Maintaining dining room, replenishing items in self serve tables

Executive/Administrative Assistant at Manheim Denver Auto Auction

Aurora, CO - September 2007 - February 2008

* Processed all cars delivered, assessed damage with Assessor, logged, recorded by VINs, makes and models, and color

* Delivered finished cars when shorthanded, scheduled deliveries and pick-ups with drivers

* Worked closely with HR on any discrepancies, and made sure all money was accounted for

* Attended meetings, utilized shorthand to take notes, asked questions and implementing any ideas that came up, and brought up any topics that were discussed prior to the meetings

* Personally, designed the spreadsheets currently being used for logging/recording all cars daily providing 45% more efficiency, Logged cars coming in, what parts were ordered, flag hours needed for repair and invoices/cost, what rental company they came from, date of delivery,VINs Etc.

* Lastly everyday filing and returning a huge backlog of parts and old work files and receipts, needing a serious organization overhaul I was able to get through to 1 year prior to my start date, using Microsoft Excel, Spreadsheet, Word, and Office to organize filing.

* Re stocked supplies and placed purchase orders to maintain adequate stock levels

* Scheduled morning meetings which went over daily client schedule for mechanics, body, prep and paint crew; highlighted good things or things that work best from previous work and announced any official changes to the department, and any special orders that may be taking place that day, and lastly any reminders for the crews

* Sorted and distributed office mail and recorded incoming shipments for corporate records.

Worked as a Dental Assistant, and as an Expanded Duties Dental Assistant

Starting Mar 2008 to July 20

Over 10 years at various Offices

Duties: Front Office duties consist of Checking in patients, verifying insurance benefits, typing up treatment plans with costs, Updating charts, sometimes updating health histories, updating HIPPA forms and policies, scheduling patients, answering phones, answered questions, and emails, typing new office memorandums, discharging patients, billing insurances, collections, pulling and filing charts, creating new patient charts, ordered supplies, checked inventory, and light budgeting and bookkeeping, and inventory control, and training new dental staff

Education

PIMA Medical Institute, Denver Campus

Expanded Duties Dental Assisting Or (EDDA) Certification 2017

PiIMA Medical Institute, Denver Campus

Dental Assisting Certification 2008

Front Office Training

OSHA & HIPPA compliance training, and

Certifications

William Smith Alternative High school Aurora, CO- GED 2004

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