Sales Manager Front Office

VICTORIA CAMAGONG

Cell: 602-***-****

*********@*****.***

Professional Summary

A talented and driven professional with over 25 years of experience in the hospitality industry. Qualifications comprise of Front Office Operations, Catering and Group Sales with expertise in complete event packaging. Extremely goal driven, constantly looking out for fresh ideas to enhance revenue with a focus on all markets, always thinking out of the box, and ultimately values client and team relationships. Adept at obtaining and increasing sales revenue with effective sales strategies and a clear objective of the target.

Experience

Director of Sales October 2022 - Present

Residence Inn by Marriott - Avondale, AZ

Achieved hotel revenue goals by prospecting, qualifying, penetrating and managing business opportunities

Assist hotel profit goals by developing, executing and monitoring sales and marketing strategies in order to maximize hotel sales

Build brand awareness through conducting sales calls, site visits, attending networking events and trade shows

Strengthen customer retention by 10% through improved customer relationship management practices Develop and execute annual sales plan to effectively contract group business and secure corporate negotiated rate accounts with a strong understanding of the hotels comp set Director of Sales September 2021 - October 2022

Sonesta Hotels - Tempe, AZ

Cultivate and maintain large and small account sales opportunities with the intent to gain market share Develop and execute annual sales plan to effectively contract group business and secure corporate negotiated rate accounts with a strong understanding of the hotels comp set Develop working relationship with hotel department head and operational areas Manage client relationships to maximize their business needs, including budget guidelines, hotel needs and services while providing customized lodging solutions Responsible to identify marketplace opportunities, prospect and engage new clients, develop proposals, and manage the contract process

Director of Sales January 2021 - September 2021

Ledgestone Hospitality - Phoenix, AZ

Opened Brand New Hotel

Responsible for generating top line revenue to meet budget expectations of $4,400,000 for the year. Developed and implemented an effective Marketing Plan Actively prospected new clients

Influenced in Revenue Management decisions

Responsible for the processing of RFPs for all corporate accounts and responded to group RFPs Group Sales Manager August 2018 - February 2021

24/7 Hospitality MOXY - Tempe, AZ

Group Sales Manager that oversees the Sports, Education, Fraternal, Entertainment, Government, and Association Market

Was able to achieve all of my quarterly goals with average of 116% above goal required Actively prospecting new clients while maintaining current clients thru called calling, networking, and referrals. Increased the Collegiate Sports Market by 85% within my 1st year Participated in weekly Revenue Management calls and sales meetings going over budget, goals and training Group Sales Manager December 2017 - August 2018

HMC Hospitality - Phoenix, AZ

Complex Group Sales Manager that oversaw the Sports, Education, Fraternal, and Association Market at the Holiday Inn

& Suites Phoenix Airport North and Crowne Plaza Phoenix Airport. Responsible for 515 sleeping room and 15,000 sq. ft. of banquet space

Worked along sides of the Convention and Visitors Bureau and 3rd Party Meeting Planners to book groups Attended networking events to provide exposure for both hotels Was able to achieve my 1st quarter goal by an average of 129% for both hotels Actively prospected new clients while maintained current clients Participated in weekly Revenue Management calls and sales meetings going over budget, goals and training Director of Sales September 2016 - December 2017

RAR Hospitality - Tempe, AZ

Responsible for generating top line revenue to meet budget expectations of $750,000 for the year. Developed and implemented an effective Marketing Plan Actively prospected new clients while maintained current clients Influenced in Revenue Management decisions

Sole responsible for the processing of RFPs for all corporate accounts and responded to group RFPs Area Senior Sales Manager January 2015 - July 2017 Pillar Hotels and Resorts - Chandler, AZ

Area Senior Sales Manager for (4) Hotels in the Chandler area: Homewood Suites, Hampton Inn by Hilton, Spring Hill Suites, and Residence Inn by Marriott.

Solely responsible for selling and responding to RFPs for all Market Segments such as National and Local Corporate Accounts

Brought in new accounts as well as maintain current active accounts, while bringing back non-producing accounts to producing accounts

Responsible for all aspects of Sales including the Marketing Plan, RFP, Qualifier/ Business Cases, responding to RFPs for all accounts, Inside/Outside Sales Calls, and attending Client Appreciation Events Dual Senior Sales Manager December 2013 - January 2015 MCR Development - Tempe, AZ

Dual Senior Sales Manager for Spring Hill and TownePlace Suites by Marriott Part of the team that won most improved Rev Par Index Award for the entire brand of SpringHill Suites in 2014 with 22.2% increase

Directly responsible for selling and responding to RFPs for all Market Segments such as National and Local Corporate Accounts

Brought in new accounts as well as maintained current active accounts, while bringing back with a targeted focus on reestablishing relationships with non-producing accounts to producing accounts. Responsible for all aspects of Sales including the Marketing Plan, RFP, Qualifier/ Business Cases, responding to RFPs for all accounts, Inside/Outside Sales Calls, and attending Client Appreciation Events Group Sales Manager August 2012 - December 2013

Crown Plaza San Marcos Golf Resort - Chandler, AZ

Promoted from Executive Meeting Manager to Sales Manager after 3 months with the company covering the SMERF Market

Managed to close $140,000 in less than 2 months of being promoted Flexible and knowledgeable in covering and booking all markets due to extremely condensed staffing Responsible for short term business with a 30-day window that has 20 rooms or less per night. Heavy emphasis on guest relations including liaisons and troubleshooting during events Catered and coordinated F& B for events that consist of more than 300 - 420 covers for all Market Segments Sales Manager October 2011 - July 2012

USC Hospitality - Los Angeles, CA

Responsible for banquet and catering sales.

Education

A.A. - ASSOCIATE OF ARTS – Certificate In Hospitality & Tourism Management April 2020 Florida Atlantic University, Boca Raton, Florida

Skills

Guest Services Marketing

Delphi Revenue Management

Guest Relations Experience Outside Sales

Account Management Sales Management

Salesforce Events Management

B2B Sales Microsoft Office

References

References provided upon request

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