Customer Service Quality Assurance

Ruth Page

SUPERVISOR

Wayland, MI 616-***-**** ****.****@*****.***

Objective

Experienced professional with 10 years of supervising and managing teams. Looking for a new role where I can use my skills in leadership, technical knowledge, administration, and communication. I am dedicated to improving processes, supporting team growth, and achieving strong results. Ready to bring my experience and problem-solving abilities to a new organization that values hard work and collaboration.

Experience

Supervisor at Suspa Inc 1998-2024

Supervised and led a team of employees in a manufacturing environment, ensuring efficient production and safety standards.

Managed payroll using ADP and conducted performance reviews for staff.

Performed quality assurance inspections and layered audits on the shop floor to ensure compliance with standards.

Operated machinery including Whirlpool/ Maytag machines, nitrogen fillers, and gas spring assembly

Led inventory transactions and managed logistics for packing and loading trucks.

Trained and supported team members, fostering a positive and productive work environment.

Ensured excellent customer service while maintaining retail and inspection standards.

Licensed Hilo operator with a strong focus on safety and operational efficiency. Sales Associate at Value City Furniture 1997-1998

Provided exceptional customer service by assisting customers with product selection, inquiries, and purchases.

Achieved sales targets through effective product recommendations and upselling techniques.

Maintained store appearance, ensuring products were well-organized and visually appealing.

Processed transactions accurately and efficiently using the POS system.

Contributed to a positive shopping experience by addressing customer concerns and resolving issues promptly.

Collaborated with team members to meet daily and monthly sales goals.

Assisted with inventory management, stocking, and product displays. Certifications

Bloodborne Pathogens Certification

CPR Certification

Forklift Operator Certification

Skills & abilities

Management

Problem solving

Communication

Leadership

Manufacturing

Welding

Customer service

Payroll

Packing

Machine operating

Quality assurance

Layered audits

Inventory management

Performance reviews

Forklift operation

Gas spring assembly

Nitrogen filler operation

Administrative skills

Attention to detail

Janitorial Management

Contact this candidate