Store Manager Team Member
Resume:
Donald J. Farone
Streetsboro, OH 44241
********@***.***
VARIOUS MANAGEMENT
Results-oriented and adaptive professional with more than thirty years in various capacities of manage- ment. Motivates, trains, and develops employees as skilled professionals, leading to productive and measurable results in the workforce. Creative and innovative problem solver able to manage and access the financial aspects of a restaurant while improving productivity and performance. Interfaces easily with diverse populations. Focuses energies toward productive solutions that are in alignment with the company’s mission statement.
CAREER HIGHLIGHTS
Developed policies and procedures that promote food preparation, distribution and services, purchasing, sanitation, safety practices, performance improvement, and staff education/ development
Knowledgeable on HACCP controls and Serve Safe Certification MANAGMENT EXPERIENCE
2024 to Present ASSISTANT MANAGER; True North Convenience Store, Bainbridge, OH Safeguard the safety and health of our employees and protect the environment. Be mutually beneficial, pro- active and respectful. Ensure EVERY guest receives outstanding customer service, assist in training, motivating, and developing fellow staff members. Assist the Store Manager in implementing plans to maximize sales and exceed store goals and objectives. Assist in upholding all True North policies and procedures, and lead by example. Oversee daily store operations in the Store Manager’s absence. Maintain a safe, friendly, and clean environment for our customers, vendors, and employees. Any other duty assigned by the Store Manager.
2021 to 2024 LEAD CASHIER; GetGo Convenience Store, Macedonia, OH Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Oversee new Team Member training and ensure that all Team Members are working in the most efficient and effective way. Getting our customers in, out, and on their way is our top priority! Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Focus on flexibility, being ready to lead the team at the registers at one moment, and then step in as a GoGetter at the next. Be the face of the store at our registers, ringing customers quickly and with a smile, and coaching your team to do the same. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice.
2020 to 2021 FOOD PRODUCTION SUPERVISOR; Circle K Retail Division, Ravenna, OH Assist the Store Manager with oversight of the Stationstore operations. Help with training, supervising and working with the staff to accomplish daily tasks, bookkeeping and merchandising. Maintain high standards and provide fast and friendly service to the customers. 2018 to 2020 SUPERVISOR, RETAIL DIVISION; Morrison Health Service Retail, subsidiary of Compass Group, North American Division (Cleveland Clinic, main campus, Cleveland, OH)
Responsible for providing training and creating work schedules. Prepare production or sales reports for management and ensure their unit meets the expectations for quality, productivity and safety. Acts as the contact person for employees with complaints or requests for time off. Perform other duties as assigned. 2008 to 2018 MANAGER & CATERING COORDINATOR; Café 56 Catering, Beachwood, OH 44122 216-***-****
Overseeing food presentation and quality while assisting with menu planning
Taking accountability for financial status, wage increases, conflict and dispute resolution, workers compensation, and insurance/unemployment benefits
Handled cash procedures and reports.
Monitored compliance with health and fire regulations regarding food serving and preparation. EDUCATION
Dyke College, Cleveland, Ohio – Business Management and Restaurant Management PROFESSIONAL ORGANIZATIONS
Member of the National Restaurant Association
TECHNICAL SKILLS
Microsoft Office (Excel, Word, Power Point) Lotus Notes, and Outlook
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