Customer Service Patient Care

Connie Scott

*********************@*****.*** 708-***-**** Chicago, IL

Summary

Seasoned professional with 20 years of experience in customer service and program management, adept at team leadership and operational oversight. Demonstrated expertise in managing staff, ensuring compliance with regulatory requirements, and maintaining organizational standards. Actively seeking a Marketing Coordinator role to leverage strong communication and coordination skills.

Work Experience

Warren Barr Lieberman

Scheduling Coordinator Skokie, IL May 2019 - Jul 2024 KARE

CNA Mar 2019

Grapetree

CNA Feb 2018

• Provided compassionate patient care as a Certified Nursing Assistant (CNA) at Grapetree, assisting with daily living activities, monitoring vital signs, and ensuring the comfort and safety of patients. Alden

Unit Manager Naperville, IL Sep 2019 - Sep 2021

• Oversaw daily operations, coordinated with multidisciplinary teams, managed staff scheduling, ensured compliance with healthcare regulations, and maintained high standards of patient care within the unit at Alden. Comcast

Customer Service Rep Springfield, IL Aug 2017 - Aug 2019

• Provided exceptional customer support by addressing inquiries, resolving issues, and maintaining a high level of service satisfaction for Comcast subscribers, ensuring adherence to company policies and procedures. Community Options

Program Manager Paducah, KY Aug 2015 - Sep 2017

• Oversaw residential operations, ensuring proper medication inventory and the maintenance of a safe, orderly environment for individuals with mental and intellectual disabilities.

• Developed and implemented Medication Administration Record Sheets (MARS) to streamline medication management and enhance patient care.

• Managed a team of caregivers, providing leadership and coordination to maintain high standards of care and support within the residential facilities.

Lynx

Customer Service Rep Paducah, KY Mar 2015 - Aug 2017

• Managed incoming calls and customer service inquiries at Lynx, identifying and assessing customers' needs to achieve satisfaction and provide professional support with a focus on customer retention and sales enhancement. US Cellular

Sales Supervisor Bolingbrook, IL Feb 2009 - Feb 2015

• Supervised a team of sales associates at US Cellular, driving sales performance through coaching and development, managing store operations, and ensuring the delivery of exceptional customer service to maximize profitability and achieve company objectives.

AON

Lead Customer Service Rep Chicago, IL Mar 2004 - Jan 2009

• Spearheaded a team of customer service representatives at AON, ensuring the delivery of exceptional client support by managing inquiries, resolving complex issues, and driving improvements in service quality and customer satisfaction. Education

Roosevelt University

Bachelor, Business Management Chicago, IL 2008 College Degree

College Degree

Skills

CSR, Skills: Social Media Management, Content Creation, Market Research, Data Analysis, Project Management, Communication, Creativity, Teamwork, Time Management, CNA

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