Business Project Management - Business Program Change Manager

Name: Maria RR

EMAIL: ******.********.******@*******.***

Location: Emeryville, CA 94608, USC

5+ years skills & experience:

Business Project Management, Program Management, Change Manager

Industries:

Business & Financial Services, Human Resources, Insurance

Payer & Provider - Health Care, Patient Services, Medical Hospitals, Clinics, Managed Care

Operations, Software, Web Products, Services

Primary Hands-on Management of Business Projects, Program Coordination, Change Management, Operations

Advanced Business Strategy, Process, Methodology skills focused on increasing Business Capabilities

Certified, Extensive planning, organizational skills, business acumen; responsive, clear verbal, written communications

Own cost efficiency, decisions, consensus, monitoring, tracking, results delivered from beginning to end on time & budget

Supervise, Manage $2M+ budgets, resources, governance, expectations of clients, sponsors & stakeholder management

Define, plan & document requirements, develop all-encompassing plan in scope, execute internal external programs & projects

Create high level milestones, Authored detailed MS project plan schedules, Project Portfolio Management framework

Define performance metrics, process, generate status reports, presentations, edit, update all documentation

- Map phases, milestones, tasks, target dates including scope, dependencies, phase gates, resources assignments

- Chart GANTT, PERT, WBS, Baseline, Critical Path, Dashboards, Process flows, diagrams, roadmaps, workflows

- Use MS Office 365, Excel, Word, Email, Outlook, Multiple PPM tools, PPMC, PowerPoint, Project, SharePoint, Visio

Facilitate change control board meetings to risk mitigate scope, assess compliance, gaps, review stakeholders & sponsor consensus, conflicts, eliminate duplicates, overlaps, confirm on the same page structure, governance, reporting, standards. Outcome - Approved status Active, Denied status Cancelled or Conditional pending change board approval

Conduct kick-off meetings with Cross-Functional SME Resources, Vendors, Sponsors & Stakeholders

Communicate set priorities, overall project schedule, end to end plans, process, acceptance criteria, go-live implementation

Resolve obstacles, constraints - scope quality schedule budget resources risk, conflicts, issues, procurement, training & support

Engage collaboration, required acceptance, commitment & approval going forward to effectively deliver business results

Lead Initiative, Program Coordinate change with Worldwide, Remote, Distributed, Offshore, Onsite Staff Resources, Vendors

Measure performance to identify areas for improvement

Solve issues, risk, compliance, handle escalations, ambiguous communications, conflicts, problems, unexpected obstacles

Report progress, performance metrics accurately, conduct frequent status meetings

Distribute agenda to all project teams, client steering committees, stakeholders, executive sponsors to discuss status real time

Update & distribute PMO & PPM executive reports, plans, meeting minutes - action items, status, decisions, issues logged

Complete Process Improvements, Complete end to end program / project delivery, knowledge transfer, sign off, closure

Area Locations in California – Onsite, Hybrid or Remote

Emeryville, CA 94608

Dublin, CA 94568

Mill Valley, CA 94941

Pleasant Hill, CA 94523

Richmond, CA 94804

San Bruno, CA 94066

San Francisco, CA 94105

Advanced Business Initiatives in Scope, Interests, Broad Knowledge & Ability, Essential Skills, Expertise as follows:

Account Analysis & Reconciliation

Accounting * Accounts Payable Receivables GL General Ledger Interface Design

ADM Application Data Management

Administrator

Adobe

Advisory Committee

Allscripts Sunrise Health Care Revenue Cycle Management

Analytical

Assessments

Asset Management * Inventory

B2B B2Bi B2C B2E

Back Office

BIDM Business intelligence data management

Billing Membership Enrollment

BP Business Partners

BPO Business process outsourcing

Breach of records Data - Identity Theft Unauthorized access or disclosure improper use & disposal

Budget Management

Business & Financial Services

Business Applications Software Systems

Business Automation

Business Initiatives

Business Management

Business Operations

Business Process Lead

Business Program Manager

Business Project Manager

Business Services Expertise

Change Control * Change Request CRQ Proposal on what’s changing pending approval

Claims Process Adjudication Claims Processing

Clarity Reports Crystal Reports

Clinical Hospital Nursing Physicians Workshops Workflow

Clinics

CMBoK

Collaboration Tools

Conflict Resolution

Constraints - scope quality schedule budget resources risk

Consumer Facing Websites

Contact Center Management

Content Management

Contract Negotiated * Contractual Relations

Coordination of Benefits COB

Corporate Business Strategy & Operations

Cost Analysis * Expenses * Cost Models * Cost Reduction * Cost Management

COTS Commercial Off the Shelf Products

Covered Entity

Creative Solutions

CRM

Customer Contact Center * Call Center

Customer facing * CX Customer Experience

Dashboards / Diagrams / Workflows / Scorecards / Process Flows / Wireframes / Roadmaps / Executive Status Reports

Data Analytics / Data Quality

Data Privacy

Data storage management archive disposal & retention

Database Management

Dependencies Interdependencies

Devices Deployment

Digital Commerce D-commerce

Document Management

DPE Digital Patient Experience * Digital Transformation * Digital Care Delivery Leader

DSS Decision Support Systems

E2E Lifecycle executed = Completed Business status achieved

E-Commerce

E-Learning Quick Learner LMS Developing Training Content & Curriculum

Electronic Health Record EHR Medical Records EMR Billing

Employee experience

English Language

Enhancement Updates Modify Revise Customize Apply & Verify Changes

Enterprise Software

EPIC Bridges ASAP MyChart ICU Home Health Orders Community Connect Cogito ClinDoc Beaker

Epic Rx Pharmacy Willow Home Health Identity

EpicCare Ambulatory Tapestry Prelude Cadence Resolute ADT Admission Discharge Transfer Grand Central

EPPM Oracle Primavera

Equivalent practical work experience & training / Certifications / in lieu of Bachelor’s Degree

ERP

EULA

EV Earned Value

Evaluate Emerging Risks

Event Management

Executive NON-IT/ Program Manager role

Expedite Initiative Urgent

Extranet Intranet Internet

Facilitating Work Sessions * Multiple Workstreams * Group Team Resources

FAQs Frequently asked questions Answered

Field Operations

Financial Services Products Systems Transactions Payments

FinTech

Functional Specifications Features

GANTT PERT WBS Work Breakdown Structure Critical Path CPM

Gap analysis * Analyst

Gate reviews

General Data Protection Regulation GDPR EU - US Privacy Shield

Generalist

Generative AI Artificial Intelligence

GL General Ledger Interface Design

Google Sheets

Guidewire ClaimCenter * BillingCenter * PolicyCenter

HB Hospital Billing - Intake Inpatient

Healthcare Information Exchange

Health Care Epic Oracle Health Cerner Allscripts McKesson GE

Health Care Information Exchange Healthcare Environment

Health Care Manager with Program Management & Project Management

Health Care Revenue Cycle * Charge Capture

Health Care Supervisor Supervise Operations

Health Plans & Providers Insurance Claims HEDIS Demographics Clearinghouse

Healthcare Finance

Health-care Industry EHR Interoperability TEFCA QHIN Health Records Data Sharing

Healthcare Information Technology

Healthcare Insurance

Healthcare Operations

Healthcare Patient Access * Human Services * Patient Enrollment

Healthcare Payers & Providers Operations

Healthcare Software & HIT Health Information Technology

HealthPresence Telemedicine Telehealth

HIE HIX Health Information Exchange Health Data Exchanges Patient Authorized Medical Records Data Sharing

HIM Manager - Health Information Management

HIM Operations EMR ROI Data Access & Exchange Network Cloud

HIPAA Health Portability and Accountability Act

HL7 EDI ETL

Human Resources

IBM Resilient - Incident Management

ICD-10-CM ICD-10-PCS ICD-9 UB04 CPT-4 HCPCS

Identity & Fraud incident solutions & prevention

IDM IAM Identity Access Management Control

iKnowMed

Imaging

Industry Domain - Various

Influence Collaborate

Informatics

Information Security Proactive Security

Insurance Applications

Integrated Planning & Delivery (IPD)

Interface Development API Interfaces UI GUI

IoT Internet of Things

Issues tracked

Iterative Incremental Project Phases

Jira Core

Kaizen

KPI Key Performance Indicators * Metrics Matrix Measure

Large to Medium sized multi-national publicly-traded companies experience

Legacy Business Systems

Legal Department Consultation

Listening Interpersonal Verbal Written Communication

Localization

M&A Merger & Acquisition

Managed Care

Managed Care Information Systems MCIS

Manager Supervisor

Matrix Management

Meaningful Use

Medical Hospitals & Clinics IPA Physicians Nurses Hospital Systems

Medical Records Retrieval & ROI Release

Microsoft Project Server

Mid-Level PM Intermediate to High-Level PM Advanced

Migration

MS Access

MS Excel

MS Office

MS Outlook

MS Photoshop

MS PowerPoint

MS Project

MS SharePoint

MS Visio

MS Word

Multi-facility

Multitasker

Non-Profit

Non-Technical Non-IT

OCM Organizational Change Management

Operational Business Services - Running book of business Expanding Sales Territory Award Sales Bonuses to Staff

Operations - RMO Regional Manager of Operations / District Manager - Field Operations / Sales & Service Provider

Oracle E-Business EBS

Oracle Health & Life Sciences

Oracle RDBMS

Organization Organizer

OS Windows Linux Solaris Ubuntu UNIX AIX

Outsourcing 3rd Party Vendors

P&L Profit & Loss * Revenue

Patient Business Services Patient Financial Services

Patient Health / Medical Records

Patient Health Care Information Management

Patient Services

Payer & Provider - Healthcare

Payments Projects

Payroll Approval - Staff UltiPro ADP Paycheck Processing Tax Benefits 401K Bonus HRIS HCM ATS

PB Professional Billing - Outpatient

PDM Product Data Management

People Management / Staff - Write Job Opportunity Description / Hire / Fire / Supervised / Review on Merit / Promote

PHI Protected Health Information * Privacy Rule * Confidential * PII Personal Identifiable Information

Planview Asana Smartsheet & HP PPMC

PM Practice Manager - Management

PMBOK PMI Waterfall SDLC RAD AGILE SCRUM KANBAN

PMM Project Management Methodology

PMO Project Manager

PMP Project Management Professional

Policies & Procedures

POS Point of Sale

PPM Project Portfolio Management

Problem Solver Remediation

Process Improvement * BPM Business Process Management *

Procurement Planning RFP RFQ RFI Requirements Sourcing Selection Price Negotiation

Product Innovation Product Launch Pilot New Implementation PLC PLM

Productivity Improvements

Program Coordinator

Program Manager

Project Artifacts

Project Charter Business Case

Project Closure Knowledge transfer sign-off close

Project Controller

Project Cost Estimate * Feasibility * Forecasts

Project Financials

Project Leadership & Coach

Project Life Cycle * PMLC * Execute multiple complex projects simultaneously by priority

Project Management Office PMO

Project Manager PM

Project Planner Project Planning

Project Specialist

Proposals

Proprietary Information Strictly Confidential

Provider Network

PTP Project Tracking Portal

Purchasing * System Authorize Purchase Buy Lease Order Ship Receive Approve Project funded Supplier Invoices

QC * Quality Control * Encourage QOS * QA & Test

QMO Quality Management Office

Qualitative Analysis

Quality Assurance

RACI Responsible Accountable Consulted Informed

Records Management

Recruit Screen Interview Submit person hiring Background check Immigration Tax Onboarding

Refresh Upgrade Custom Built Product

Regional Operations

Regression Testing Scripts UAT User Acceptance Testing

Regulatory Compliance - cGMP Sarbanes-Oxley SOX COBIT ADA COSO HIPAA GBLA GDPR ERES PCI

Relationship Management

Release Management

Release of Information

Reorganization Consolidation Growing - Build for Expansion Relocation

Reporting Statuses on multiple initiatives Briefings Budget Timeline Presentation documentation

Requirements Management BRD PRD PDD Project definition document

Resource Manager Resource Planning Resource Leveling

Return on Investment

RHIA RHIT

Risk Management Plan Identify Risk & Areas Affected Impact Analysis Risk Mitigation Respond

RM Regional Management / District Management - Field Operations / Onsite Service Provider

RMA

ROI ROA

Roll-outs Local Regional National International

SaaS Software as a service

SAP - Various Modules

SAS Oracle Tableau Analytics

Scanning Scanners OCR

Scope Management – Plan Define Validate Control

Self-Motivated Resourceful

Senior Operations Manager

Service Provider Service Management

SLA Service Level Agreements

SOC Service Organization Controls * Audit standards SAS 70 SSAE 16 SSAE 18

Social Media Twitter X Facebook Meta

Software

Software & Hardware Install Deployment

Space to expand

SPOC Single Point of Contact * Pivotal Role * Coordinate * Facilitation * Liaison

Spreadsheets & Pivot tables

Stakeholder Management

Statement of Work (SOW)

Strategic Business Goals Alignment - Maximize strategic charter & initiatives

Streamline processes

Structure

Subject matter expert SME * Masters

Supervision Department Supervisor

Supply Chain Management

Surveys - Users Customers

Task Management

TCO Total Cost of Ownership

Team Lead initiating Teamwork Participants

Telecommute or Virtual or Remote or Onsite

Time Management

Training Staff / Mentor / Instruct

Transaction Banking

UI User Interface

Usability Assessment Test

User Communications Writer

UX User experience innovations & User guides

Validate financial forecasts provide on-going reconciliation of resources & other expenditures

Value Based Solutions

Variance Analysis Reconciliation

Vendor Contracts - Negotiate New Renewal Cancel Replace

Vendor Led Services & Solutions Implementation

Vendor Management

Vendor Provider Management

Visio

Voice of the Customer - Voice of the Employee

Web Hosting

Web Meetings * Presentations - WebEx * Skype * Zoom * Connect * Teams * TelePresence * AV Audio Visual

Web Products

Web Services

Website Development

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