Business Management & Change Manager

Name: Maria RR

EMAIL: ******.********.******@*******.***

No Relocation, Local Onsite or Hybrid, will consider USA Remote California Location: Emeryville, CA 94608, USC

5+ years skills & experience: Business Management, Change Manager Industries:

Business & Financial Services, Human Resources, Insurance Payor & Provider - Health Care, Patient Services, Medical Hospitals, Clinics, Managed Care Operations, Software, Web Products, Services

Primary Hands-on Management of Business Projects, Program Coordination, Change Management, Operations Advanced Business Strategy, Process, Methodology skills focused on increasing Business Capabilities Certified, Extensive planning, organizational skills, business acumen; responsive, clear verbal, written communications Own cost efficiency, decisions, consensus, monitoring, tracking, results delivered from beginning to end on time & budget Supervise, Manage $2M+ budgets, resources, governance, expectations of clients, sponsors & stakeholder management Define, plan & document requirements, develop all-encompassing plan in scope, execute internal external programs & projects Create high level milestones, Authored detailed MS project plan schedules, Project Portfolio Management framework Define performance metrics, process, generate status reports, presentations, edit, update all documentation

- Map phases, milestones, tasks, target dates including scope, dependencies, phase gates, resources assignments

- Chart GANTT, PERT, WBS, Baseline, Critical Path, Dashboards, Process flows, diagrams, roadmaps, workflows

- Use MS Office 365, Excel, Word, Email, Outlook, Multiple PPM tools, PPMC, PowerPoint, Project, SharePoint, Visio Facilitate change control board meetings to risk mitigate scope, assess compliance, gaps, goals, stakeholders & sponsorship consensus, conflicts, risks, eliminate duplicates, overlaps, confirm on the same page status, governance, reporting, standards. Outcome - Approved status Active, Denied status Cancelled or Conditional pending change board approval Conduct kick-off meetings with Cross-Functional SME Resources, Vendors, Sponsors & Stakeholders Communicate set priorities, overall project timeline aligning end to end plans, process, acceptance criteria, go-live implementation Resolve obstacles, constraints - scope quality schedule budget resources risk, conflicts, issues, procurement, training & support Engage collaboration, required acceptance, commitment & approval going forward to effectively deliver business results Lead Initiative, Program Coordinate change with Worldwide, Remote, Distributed, Offshore, Onsite Staff Resources, Vendors Measure performance to identify areas for improvement Solve issues, risk, compliance, handle escalations, ambiguous communications, conflicts, problems, unexpected obstacles Report progress, performance metrics accurately, conduct frequent status meetings Distribute agenda to all project teams, client steering committees, stakeholders, executive sponsors to discuss status real time Update & distribute PMO & PPM executive reports, plans, meeting minutes - action items, status, decisions, issues logged Complete Process Improvements, Complete end to end program / project delivery, knowledge transfer, sign off, closure Area Locations in California – Onsite, Hybrid or Remote Emeryville, CA 94608

Dublin, CA 94568

Mill Valley, CA 94941

Pleasant Hill, CA 94523

Richmond, CA 94804

San Bruno, CA 94066

San Francisco, CA 94105

Advanced Business Initiatives in Scope, Interests, Broad Knowledge & Ability, Essential Skills, Expertise as follows: Account Analysis & Reconciliation

Accounting * Accounts Payable Receivables GL General Ledger Interface Design ADM Application Data Management

Administrator

Adobe

Advisory Committee

Allocate Assign Monitor Utilization

Allscripts Sunrise Health Care Revenue Cycle Software Analytical

Application Technical Services

Assessments

Asset Management * Inventory

B2B B2Bi B2C B2E

Back Office

Benefit Realization

BIDM Business intelligence data management

Billing Membership Enrollment

BP Business Partners

BPO Business process outsourcing

Breach of records Data - Identity Theft Unauthorized access or disclosure improper use & disposal Budget Management

Business Applications Software Systems

Business Automation

Business Initiatives

Business Management

Business Operations

Business Process Lead

Business Program Manager

Business Project Manager

Business Services Expertise

Capability Management

Cerner Oracle Health Soarian Financials

Certify

Change Control * Change Request CRQ ACMP Change Impact & Organizational Readiness Change Risk

Claims Process Adjudication Claims Processing

Clarity Reports Crystal Reports

Clinical Hospital Nursing Physicians Workshops Workflow Clinics

CMBoK

Collaboration Tools

Communications - Variety of Audiences Internal External Company Wide Conflict Resolution

Constraints - scope quality schedule budget resources risk Consumer Facing Websites

Contact Center Management

Content Management

Contract Negotiated * Contractual Relations

Coordination of Benefits COB

Corporate Business Strategy & Operations

Cost Analysis * Expenses * Cost Models * Cost Reduction * Cost Management COTS Commercial Off the Shelf Products

Covered Entity

Creative Solutions

CRM

Customer Contact Center * Call Center

Customer facing * CX Customer Experience

Dashboards / Diagrams / Workflows / Scorecards / Process Flows / Wireframes / Roadmaps / Executive Status Reports Data Analytics / Data Quality

Data Privacy

Data storage management archive disposal & retention Database Management

Dedication

Dependencies Interdependencies

Devices Deployment

Digital Commerce D-commerce

Dispose Delete Purge Schred - Information Safely Document Management

DPE Digital Patient Experience * Digital Transformation * Digital Care Delivery Leader DSS Decision Support Systems

E2E Lifecycle executed = Completed Business status achieved E-Commerce

E-Learning Quick Learner LMS Developing Training Content & Curriculum Electronic Health Record EHR Medical Records EMR Billing Employee experience

English Language

Enhancement Updates Modify Revise Customize Apply & Verify Changes Enterprise Software

EPIC Bridges ASAP MyChart ICU Home Health Orders Community Connect Cogito ClinDoc Beaker Epic Rx Pharmacy Willow Home Health Identity

EpicCare Ambulatory Tapestry Prelude Cadence Resolute ADT Admission Discharge Transfer Grand Central EPPM Oracle Primavera

Equivalent practical work experience & training / Certifications / in lieu of Bachelor’s Degree ERP

EULA

EV Earned Value

Evaluate Emerging Risks

Event Management

Executive NON-IT/ Program Manager role

Expedite Necessary Initiatives Drive Urgently

Extranet Intranet Internet

Facilitating Work Sessions * Multiple Workstreams * Group Team Resources FAQs Frequently asked questions Answered

Field Operations Engagement Manager

Financial Services Products Systems Transactions Payments FinTech

Functional Specifications Features

Future State Vision

GANTT PERT WBS Work Breakdown Structure Critical Path CPM Gap analysis * Analyst

Gate reviews

General Data Protection Regulation GDPR EU - US Privacy Shield Generalist

Generative AI Artificial Intelligence

GL General Ledger Interface Design

Google Sheets

Government - City State Federal Contractor

Guidewire ClaimCenter * BillingCenter * PolicyCenter HB Hospital Billing - Intake Inpatient

Health Care Epic Oracle Health Cerner Allscripts McKesson GE Health Care Information Exchange Healthcare Environment Health Care Manager with Program Management & Project Management Health Care Revenue Cycle * Charge Capture

Health Care Supervisor Supervise Operations

Health Plans & Providers Insurance Claims HEDIS Demographics Clearinghouse Healthcare Finance

Health-care Industry EHR Platform Interoperability TEFCA QHIN Health Records Data Sharing Healthcare Information Exchange

Healthcare Information Technology

Healthcare Insurance

Healthcare Operations

Healthcare Patient Access * Human Services * Patient Enrollment Healthcare Payers & Providers Operations

Healthcare Service Program Manager

Healthcare Software & HIT Health Information Technology HealthPresence Telemedicine Telehealth

HIE HIX Health Information Exchange Health Data Exchanges Patient Authorized Medical Records Data Sharing High Impact - Change Saturation

HIM Manager - Health Information Management

HIM Operations EMR ROI Data Access & Exchange Network Cloud HIPAA Health Portability and Accountability Act

HL7 EDI ETL FHIR

Hospitality

Human Resources

IBM Resilient - Incident Management

ICD-10-CM ICD-10-PCS ICD-9 UB04 CPT-4 HCPCS

Identity & Fraud incident solutions & prevention

IDM IAM Identity Access Management Permission Control iKnowMed

Imaging

Industry Professional Domain - Various

Influence Collaborate

Informatics

Information Security Proactive Security

Insurance Applications

Integrated Planning & Delivery (IPD)

Interdependency or Overlap between Project Management and Change Management - Scope & Boundaries Interface Development API Interfaces UI GUI

IoT Internet of Things

Issues tracked

Iterative Incremental Project Phases

Jira Core

Kaizen

KPI Key Performance Indicators * Metrics Matrix Measure Large to Medium sized multi-national publicly-traded companies experiences Legacy Business Systems

Legal Department Consultation

Listening Interpersonal Verbal Written Communication Localization

M&A Merger & Acquisition

Managed Care

Managed Care Information Systems MCIS

Manager Supervisor

Matrix Management

Meaningful Use

Medical Hospitals & Clinics IPA Physicians Nurses Health Systems Hospital Systems Medi-Cal Medicaid Medicare covering seniors & low income Workman’s Compensation Insurance covering Injuries Medical Records Retrieval & ROI Release

Microsoft Project Server

Mid-Level PM Intermediate to High-Level PM Advanced Migration

MS Access

MS Excel

MS Office

MS Outlook

MS Photoshop

MS PowerPoint

MS Project

MS SharePoint

MS Visio

MS Word

Multi-facility

Multitasker

Non-Profit

Non-Technical Non-IT

OCM Organizational Change Management

Offering Insights Explanation

Operational Services - Running book of business Expanding Sales Territory Award Sales Bonuses to Staff Operations - RMO Regional Manager of Operations / District Manager - Field Operations / Sales & Service Provider Oracle E-Business EBS

Oracle Health Clinicals

Oracle RDBMS

Organization Organizer

OS Windows Linux Solaris Ubuntu UNIX AIX

Outsourcing 3rd Party Vendors

P&L Profit & Loss * Revenue

Patient Business Services Patient Accounting Patient Financial Services Patient Health Care Information Management

Patient Services

Patients Health / Medical Records

Payer & Provider - Healthcare

Payments Projects

Payroll Approval - Staff UltiPro ADP Paycheck Processing Tax Benefits 401K Bonus HRIS HCM ATS PB Professional Billing - Outpatient

PDM Product Data Management

People Management / Staff - Write Job Opportunity Description / Hire / Fire / Supervised / Review on Merit / Promote PHI Protected Health Information * Privacy Rule * Confidential * PII Personal Identifiable Information Planview Asana Smartsheet & HP PPMC

PM Practice Manager - Management

PMBOK PMI Waterfall SDLC RAD AGILE SCRUM KANBAN

PMM Project Management Methodology

PMO Project Manager

PMP Project Management Professional

Policies & Procedures

POS Point of Sale

PPM Project Portfolio Management

Problem Solver Remediation

Process Improvement * BPM Business Process Management * Continuously Procurement Planning RFP RFQ RFI Requirements Sourcing Selection Price Negotiation Product Innovation Product Launch Pilot New Implementation PLC PLM Productivity Improvements

Program Coordinator

Program Manager

Project Artifacts

Project Charter Business Case

Project Closure Knowledge transfer sign-off close Project Controller

Project Cost Estimate * Feasibility * Forecasts

Project Financials

Project Leadership & Coach

Project Life Cycle * PMLC * Execute multiple complex projects simultaneously by priority Project Management Office PMO EPMO

Project Manager PM

Project Planner Project Planning

Project Specialist

Proposals

Proprietary Information Strictly Confidential

Provider Network

PTP Project Tracking Portal

Purchasing * System Authorize Purchase Buy Lease Order Ship Receive Approve Project funded Supplier Invoices QC * Quality Control * Encourage QOS * QA & Test

QMO Quality Management Office

Qualitative Analysis

Quality Assurance

RACI Responsible Accountable Consulted Informed

Records Management

Recruit Screen Interview Submit person hiring Background check Immigration Tax Onboarding Refresh Upgrade Custom Built Product

Regional Operations

Regression Testing Scripts UAT User Acceptance Testing Regulatory Compliance - cGMP Sarbanes-Oxley SOX COBIT ADA COSO HIPAA GBLA GDPR ERES PCI Relationship Management

Release Management

Release of Information

Reorganization Consolidation Growing - Build for Expansion Relocation Reporting Statuses on multiple initiatives Briefings Budget Timeline Presentation documentation Requirements Management BRD PRD PDD Project definition document Resistance to Change

Resource Manager Resource Planning Resource Leveling Return on Investment

Revenue Cycle Services

RHIA RHIT

Risk Management Plan Identify Risk & Areas Affected Impact Analysis Risk Mitigation Respond RM Regional Management / District Leader - Field Operations / Onsite Service Provider RMA

ROI ROA

Roll-outs Local Regional National International

SaaS Software as a service

SAP - Various Modules

SAS Oracle Tableau Analytics

Scanning Scanners OCR

Scope Management – Plan Define Validate Control Self-Motivated Resourceful

Senior Manager - Revenue Cycle RCM

Senior Operations Manager

Service Provider Service Management

SLA Service Level Agreements

SOC Service Organization Controls * Audit standards SAS 70 SSAE 16 SSAE 18 Social Media Twitter X Facebook Meta

Software

Software & Hardware Install Deployment

Space to expand

Special Investigations

SPOC Single Point of Contact * Pivotal Role * Coordinate * Facilitation * Liaison Spreadsheets & Pivot tables

Stakeholder Management

Statement of Work (SOW)

Strategic Business Goals Alignment - Maximize strategic charter & initiatives Streamline processes

Structured & Non-Structured Environment

Subject matter expert SME * Masters

Supervision Department Supervisor

Supply Chain Management

Surveys - Users Customers

Task Management

TCO Total Cost of Ownership

Team Lead initiating Teamwork Participants

Telecommute or Virtual or Remote or Onsite

Third Party Liability

Time Management

Training Staff / Mentor / Instruct

Transaction Banking

UI User Interface

Usability Assessment Test

User Communications Writer

UX User experience innovations & User guides

Validate financial forecasts provide on-going reconciliation of resources & other expenditures Value Based Solutions

Variance Analysis Reconciliation

Vendor Contracts - Negotiate New Renewal Cancel Replace Vendor Engagement

Vendor Led Services & Solutions Implementation

Vendor Management

Vendor Provider Management

Visio

Voice of the Customer - Voice of the Employee

Web Hosting

Web Meetings * Presentations - WebEx * Skype * Zoom * Connect * Teams * TelePresence * AV Audio Visual Web Products

Web Services

Website Development

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