Project Management Customer Service

John S. Noubi

* ****** ***** ******* ****, NJ ***32

201-***-**** ********@*******.***

SUMMARY

Highly motivated and trusted marketing and project management professional with demonstrated experience in products and services account management. Excellent analytical and communication skills. Exceptional customer service focus. Experienced with contract compliance and the development of both correspondent marketing and sales syndications. Proven history with directing sales territories expansion while consistently surpassing performance targets by building quality sales and support teams with detailed business focus for success. Skilled in project management, recruiting, leadership development, diverse customer relations, situation analysis, product and services sales team training and support. Technically proficient with MS Office, Sales force, and Microsoft Partner Dynamics. TECHNICAL SKILLS

Project Management, Strategic Planning, Detailed Analysis, Product Presentations, Trade Shows, Industry Networking, Territory Expansion, Price Quotes, Sales Closing/Maximization, Problem Solving Strategies, Contract Negotiations, Order Processing, Win Back/Retention, Client Relationship Management, Customer Prospecting WORK HISTORY

Panasonic Corporation of North America Company, Newark, NJ September 2014 – July 2022 Vendor Management Sales Consultant

Responsible for all aspects of project management including scoping, planning, tracking, managing, and closing of assigned projects

Identify and execute contract negotiations with retail management companies and third-party vendors for locating and staffing Panasonic retail locations

Manage and train vendor associates on product knowledge and motivate staff to identify opportunities to maximize profitability

Assist various departments such as marketing, legal, procurement and logistics to ensure completion in accordance with scheduled terms and conditions

Direct the daily activities of team including setting sales metrics objectives to achieve maximum performance

Develop marketing plans and identify consumer demographic to increase public awareness prior to launch

Manage all merchandise shipments to locations and direct store merchandising

Organize floor model displays, merchandising and marketing materials

Inventory store merchandise prior to location breakdown and direct repacking for warehousing Marketstar Corporation, Ogden, UT October 2008 – September 2014 Territory Sales Manager, Central-Northern NJ, Verizon Fios

• Managed Verizon Wireless Premium Retail, Kiosk and Corporate locations in training and developing employees on Verizon Fios services, sales approaches and technical processing accuracy and tracking

• Developed and administered effective performance of direct report associates at big box locations such as Wal- Mart, Best Buy and BJ's.

• Coached and evaluated strategies and plans consistent with established company-wide goals and initiatives

• Oversaw territory quality assurance in a specific geographic area through observing, assessing, measuring, and coaching sales representatives in assigned territory

• Established and maintained professional business relationships with store owners, management teams, field representatives and store personnel increasing customer retention

• Provided side-by-side training instruction on successful sales strategies to help in developing a qualified close

• Achieved month-to-month quota by 120% over goal consecutively

• Researched and scheduled special events to attend to successfully increase sales productivity by networking

• Designed in-store displays, promotional merchandise, marketing collateral, and assisted new employees with the on-time completion of all required compliances, generate daily sales and call reports, and related documents Cambridge Management Group, Glen Rock, NJ December 2004–October 2008 National Account Manager/Business Development

• Financed $2 million pre-settlement financing and over $1 million medical billing portfolio buyouts quarterly

• Built relationships and offered new and pre-existing attorneys, orthopedic surgeons and chiropractors pre- settlement financing and medical billing buyouts services available to them

• Scheduled appointments and met with doctors and attorneys on a daily basis to continue to inform them of options available and help build a relationship to generate business

• Recruited, trained and educated 95-100 domestic brokers on product knowledge and marketing tactics

• Attended attorney/orthopedic surgeons conferences and cash flow conventions to promote financing programs Norvergence, Newark, NJ April 2003 – July 2004

Financial Specialist

• Maintained relationships with existing clients to promote new products and retain renewals of contracts

• Executed daily meeting with business owners to acquire new business

• Served as an active liaison between company and banks, closing accounts ranging from $100k to $250k

• Analyzed electronic check process and financial documents prior to credit approval and funding process

• Reviewed financial statements and credit reports pending final approval decision Wells Fargo Financial Services, Paramus, NJ October 1998 – April 2003 Account Executive, Dealer Services

• Collaborated with vendors, sales representatives, and credit analysts to determine customer needs and provide quick approval; responded to account inquiries concerning special programs, transaction issues, rates, promotions, policies and procedure issues

• Analyzed and obtained corporate financial documentation for approval process in vendor finance program

• Managed large transactions for credit approvals and organized special projects to monitor vendors and financial intermediaries

• Reviewed approvals, booked deals, monitored delinquent accounts, provided legal transfer statistical reporting

• Communicated and initiated strategic plans with vendors to ensure compliance Hudson United Bank Corporation, Mahwah, NJ June 1994 – October 1998 Jr. Account Executive, Shoppers Charge Accounts

• Directed daily operations including business development, credit line approval process, and marketing, customer service, handling and reviewing passed due retail accounts – skip tracing

• Managed, mentored and counseled a staff of 15-20 credit, collections, and customer service representatives

• Promoted from a Credit Underwriter Supervisor to a Jr. Account Executive within two years of employment EDUCATION

Saint Thomas Aquinas College, Sparkill, NY

BS in Business Administration and Management

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