Fleet Manager Customer Service

ADAM JOSEPH

WORKSHOP FLEET MANAGER &

HEAVY HAULAGE TRANSPORTER

Engine, gearbox, and differential overhauls

Scheduled maintenance and rebuilds

Diagnostic assessments

Team supervision and training

Inventory management

Safety compliance

Customer satisfaction

Leadership and Team Management: The ability to effectively lead, motivate, and manage a team of technicians and support staff.

Technical Expertise: In-depth knowledge of vehicle mechanics, diagnostics, and repair processes.

Organizational Skills: Strong ability to plan, schedule, and efficiently coordinate maintenance activities and repairs. Problem-solving abilities: Excellent at diagnosing issues and implementing effective solutions promptly.

Communication Skills: Clear and effective communication with team members, suppliers, and other stakeholders.

Budget Management: Proficiency in managing budgets, cost control, and financial planning for the workshop operations. Safety Awareness: Knowledge of safety protocols and regulations to ensure a safe working environment.

Customer Service: Ability to provide excellent service to internal and external customers, addressing their needs and concerns. Inventory Management: Skills in managing parts inventory, ensuring the availability of necessary components while controlling costs.

Software Proficiency: Familiarity with fleet management software and other relevant technology for tracking and reporting purposes.

Attention to Detail: A keen eye for detail ensures that all repairs and maintenance tasks are completed to the highest standards. Time Management: Efficient in prioritising tasks and managing time to meet deadlines and service commitments.

Analytical Thinking: Ability to analyse data and performance metrics to make informed decisions and improvements. Adaptability: Flexibility to adapt to changing circumstances and handle unexpected challenges effectively.

WORK EXPERIENCE

With over 33 years of extensive experience in Heavy Vehicle Motor Mechanics, I have risen to become a seasoned Workshop Manager and Heavy Haulage Transporter. My dedication to excellence has been evident throughout my career, and it is marked by my proficiency in engine, gearbox, and differential overhauls and in scheduled maintenance and rebuilds of various vehicles and machinery. This includes trucks, trailers, and equipment used in mining, earthmoving, forestry, and agriculture. As Workshop Fleet Manager at Manica Road Haulage in Mutare, I oversee the maintenance and repair of the company's fleet, ensuring optimal performance and safety. My responsibilities include coordinating with drivers and mechanics, managing inventory, and implementing best practices to enhance operational efficiency. Before this, I managed mechanical operations for East African Forestry Products Ltda. in Mozambique, where I supervised a team of mechanics and maintained heavy machinery to ensure compliance with safety standards. These roles and my previous experiences have honed my skills in team supervision, diagnostic assessments, and customer satisfaction.

I have demonstrated strong leadership and organisational skills throughout my career, effectively managed teams, and ensured the highest maintenance and repair standards. My problem-solving abilities and technical expertise have enabled me to diagnose issues promptly and implement effective solutions. I pride myself on my ability to provide excellent customer service and my commitment to safety compliance. My proficiency in fleet management software and other relevant technology further supports my capability to manage workshop operations efficiently. CAREER SYNOPSIS

EDUCATION & TRAINING

Mutare Boys High School

General Certificate of Higher Education

Defence Driving

International Driving

Email: josephadam031@gmail

Phone: +263-**-***-****

Mutare, Zimbabwe

Workshop Fleet Manager at Manica Road Haulage, Mutare, from 2018 – Present

Onsite Mechanical Operations Manager at East African Forestry Products Ltda., Inchope, Mozambique, from 2014 – 2017

Vehicle Fleet Manager at Iqbal's Financial Services, Mutare, Zimbabwe from 2011 – 2013

Motor & Vehicle Mechanic at Northside Auto cc, Blairgowrie, Randburg, South Africa, from 2009 – 2010

Workshop Supervisor & Mechanic, Manica Road Haulage, Mutare, Zimbabwe from 2005 – 2008

Vehicle Mechanic and Plumber, JS Plumbers (Pvt) Ltd, Harare, Zimbabwe from 2003 – 2004

Mechanic/Workshop Supervisor, EC Meikle (Pvt) Ltd t/a Mountain Home Estate, Penhalonga, Zimbabwe from 1999 – 2002

Heavy Haulage Vehicle Mechanic, Selreena Transport (Pvt) Ltd, Bulawayo, Zimbabwe from 1997 – 1998

Heavy & Light Vehicle Motor Mechanic, Truck Maintenance and Rebuilds, Mutare, Zimbabwe from 1991 – 1996

WORK SUMMARY

CONTACT

NEO MODISAKENG

WORK EXPERIENCE

WORKSHOP FLEET MANAGER

Manica Road Haulage, Mutare

2018 – Present

As the Workshop Fleet Manager, I oversee the maintenance and repair of the company's fleet, ensuring optimal performance and safety. My role involves coordinating with drivers and mechanics, managing inventory, and implementing best practices to enhance operational efficiency. I also handle diagnostic assessments and provide training to junior mechanics. Reference: Richard Joseph (Managing Director)

ADMITTED ATTORNEY, LEGAL,

GOVERNANCE AND BUSINESS

TRANSFORMATION ADVISOR

ADAM JOSEPH

WORKSHOP FLEET MANAGER &

HEAVY HAULAGE TRANSPORTER

Email: josephadam031@gmail

Phone: +263-**-***-****

Mutare, Zimbabwe

CONTACT

ONSITE MECHANICAL OPERATIONS MANAGER

East African Forestry Products Ltda., Inchope, Mozambique 2014 – 2017

In this position, I managed the company's indigenous timber operations' mechanical operations. My responsibilities included supervising a team of mechanics, maintaining heavy machinery, and ensuring compliance with safety standards. I played a vital role in the timber extraction process's operational success.

References: Leonard Huizenga (Managing Director), Andre Swanepoel

(Director), Tim Bennett (Director)

VEHICLE FLEET MANAGER

Iqbal's Financial Services, Mutare, Zimbabwe

2011 – 2013

I managed the company's vehicle fleet, ensuring all vehicles met the highest standards. This role required meticulous maintenance scheduling, coordinating repairs, and maintaining detailed service records. My efforts contributed to the fleet's reliability and efficiency. Reference: Shariff Iqbal (Managing Director)

MOTOR & VEHICLE MECHANIC

Northside Auto cc, Blairgowrie, Randburg, South Africa 2009 – 2010

As a motor and vehicle mechanic, I handled repair and maintenance tasks for various vehicles. My work included diagnostics, overhauls, and preventive maintenance. I prided myself on delivering high-quality service and ensuring customer satisfaction.

Reference: Sugan Naidoo (Managing Director)

WORKSHOP SUPERVISOR & MECHANIC

Manica Road Haulage, Mutare

2005 – 2008

In this role, I supervised workshop operations, managed a team of mechanics, and ensured the timely maintenance and repair of the haulage fleet. My responsibilities included quality control, inventory management, and adherence to safety protocols.

Reference: Richard Joseph (Managing Director)

VEHICLE MECHANIC AND PLUMBER

JS Plumbers (Pvt) Ltd, Harare, Zimbabwe

2003 – 2004

I provided mechanical and plumbing services, ensuring the proper maintenance of the company's vehicle fleet and plumbing systems. This dual role required versatility and a comprehensive understanding of both mechanical and plumbing principles.

Reference: James Thomas (Managing Director)

MECHANIC/WORKSHOP SUPERVISOR

EC Meikle (Pvt) Ltd t/a Mountain Home Estate, Penhalonga, Zimbabwe

1999 – 2002

I maintained the company's machinery and vehicles as a mechanic and workshop supervisor. I supervised a team of mechanics and ensured that all equipment operated efficiently.

References: John Meikle, Dave Bell, Jim Meikle (Company Directors) HEAVY HAULAGE VEHICLE MECHANIC

Selreena Transport (Pvt) Ltd, Bulawayo

1997 – 1998

I specialised in maintaining and repairing heavy haulage vehicles, ensuring they remained in top working condition. My role involved diagnosing issues, performing repairs, and ensuring the safety and reliability of the fleet.

Reference: Charles Joseph (Managing Director)

HEAVY & LIGHT VEHICLE MOTOR MECHANIC

Truck Maintenance and Rebuilds, Mutare

1991 – 1996

I began my career providing comprehensive maintenance and rebuild services for heavy and light vehicles. This foundational experience allowed me to develop a deep understanding of vehicle mechanics and set the stage for my future career advancements.

Reference: Richard Joseph (Managing Director)

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