Customer Service Call Center
Resume:
JILL SCHLEH
CUSTOMER SERVICE
REPRESENTATIVE
************@*****.***
Easton, PA 18042
CONTACT
SKILLS
• Problem-solving
• Customer service
• Friendly, positive attitude
• Multitasking
• Time management
• Multitasking Abilities
• Organizational skills
• Excellent communication
• Dependable and responsible
• Critical thinking
• Flexible and adaptable
Highly adaptable and customer-focused stay-at-home mom with excellent multitasking and time management abilities. Skilled in problem-solving and critical thinking, with a friendly and positive attitude. Committed to delivering excellent customer service and staying updated with industry changes.
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success.
PROFESSIONAL SUMMARY
Mom
Stay at home mom, Easton, PA
Bartender
The fox, Bath, PA
Server
Rookies bar and grille, Allentown, PA
EXPERIENCE
September 2016 - Present
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
•
• Responded quickly to meet customer needs and resolve problems.
• Focused on learning new skills and staying updated with industry changes. Committed to delivering excellent customer service while working in a fast- paced environment.
•
March 2012 - February 2016
• Developed strong working relationships with customers and staff. Efficiently managed multiple tasks simultaneously while maintaining a
• professional demeanor.
Handled cash drawer accurately throughout shift including opening and closing out register each day.
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March 2010 - February 2012
• Responded quickly to meet customer needs and resolve problems.
• Worked with coworkers to complete tasks.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
•
• Provided efficient and courteous service to customers at all times. Outbound Call Center Agent
Always travel, Allentown, PA
Customer Service Representative
Comcast call center, Allentown, Pa
May 2008 - February 2010
Performed outbound calls in order to generate leads and follow up on existing customers.
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• Adjusted sales scripts to better target needs and interests of specific individuals. Delivered prepared sales talks, reading from scripts that described products and services, to persuade potential customers to purchase product and service and to make donation.
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• Recorded names, addresses, purchases, and reactions of prospects contacted. June 2006 - February 2008
Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
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• Handled customer complaints and inquiries in a courteous and efficient manner. Responded to telephone inquiries and complaints following standard operating procedures.
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Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
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Assisted customers with product selection by providing detailed information
• about available products and services.
High School Diploma
Parkland high school, Allentown, PA
EDUCATION
June 2005
Relevant Coursework
• College prep
Contact this candidate