F
Patrick
Fokum
patrickfokum@gmail.c
om
Forest Lake, MN 55025
SUMMARY
I grew up in a home where everyone gets involved, that mindset has been instilled in me since I was a child. I believe I can work as a team player and help things in the organization run as smoothly as possible.
SKILLS
Operational standards
Guest experiences
Verbal and written communication
Supply Restocking
Customer interaction
Kitchen Support
Menu Memorization
Food presentation
Food safety procedures
Reheating and cooldown procedures
Salad and sandwich assembly
Proper equipment operation
Food Preparation
Table Setting
Upselling strategies
Food allergy awareness
Taking Orders
Food safety knowledge
Cleaning and sanitizing
Order Taking
Email and phone orders
EXPERIENCE
Restaurant Team Member
Forest Lake, 55025
Chipotle/ Jun 2023 to Current
Greeted customers and provided menus.
Assisted in taking customer orders and providing recommendations. Delivered food to tables in a timely manner.
Communicated clearly with kitchen staff regarding order specifics. Bussed, cleared, and reset tables as needed throughout shift. Replenished condiments and other supplies at tables and stations. Maintained cleanliness of dining area by wiping down surfaces, sweeping floors. Stocked front-of-house supplies such as napkins, utensils, straws. Cleaned cooking equipment after use according to safety protocols. Organized takeout orders for customers on the go or ordering ahead of time. Performed opening side work duties including setting up dining area for guests arrival. Followed health code regulations when handling food items safely. Prepared food items such as salads, sandwiches, desserts., as needed. Followed restaurant guidelines in regards to food safety and hygiene to prevent illness. Provided exceptional service to high volume of daily customers. Cleaned counters and common areas to minimize spread of germs. Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Refreshed inventory supplies for drink and napkin stations. Assisted at drive-thru window by swiftly handling cash and credit card transactions. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Greeted customers, answered questions and recommended specials to increase profits. Displayed enthusiasm and knowledge about restaurant's menu and products. Cleaned tables and chairs to prepare dining area for next customers. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Served food and beverages to patrons and immediately remedied issues with orders. Addressed complaints to kitchen staff and served replacement items. Promoted desserts, appetizers, and specialty drinks to optimize sales. Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Implemented feedback from customers to improve service quality and menu offerings. Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Maintained safe food handling practices to prevent germ spread. Maintained clean and orderly appearance throughout kitchen and dining area. Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Collaborated with team to deliver timely service of items. Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Filled and served various beverages for customers. Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Assembled and served meals according to specific guest requirements. Prepared workstations with ingredients and tools to increase efficiency. Packaged and bagged cooked food and prepared items. Refilled condiments, napkins and server workstations. Prepared variety of foods according to exact instructions and recipe specifications. Made meals in accordance with company standards and requirements. Welcomed and thanked guests to demonstrate appreciation for patronage. EDUCATION AND TRAINING
High School Diploma
Forest Lake Senior High School Expected in Jun 2025 Forest Lake, MN