Customer service

Daniella Vigorito

PATIENT SERVICE REPRESENTATIVE

Staten Island, New York 10308 332-***-**** ****************@*****.***

SUMMARY OF QUALIFICATIONS

Detail-oriented and organized professional transitioning from customer service to medical billing and coding. Experienced in managing administrative tasks, maintaining accuracy in documentation, and working with health records. Proficient in medical terminology, HIPAA compliance, and coding reference manuals. Eager to leverage healthcare education and training to support medical billing processes and contribute to a dynamic healthcare team.

CORE COMPETENCIES

ICD-10 Coding CPT & HCPCS Coding Medical Terminology Health Information Systems Coding Accuracy HIPAA Compliance Patient Information Management Electronic Health Records (EHR) Data Entry Medical Record Documentation Customer-Focused Service Time Management

EDUCATION

Undergraduate Certificate in Medical Billing and Coding

DeVry University - Naperville, IL (Expected May 2025)

Relevant Coursework: Medical Terminology, Pathopharmacology, Human Anatomy and Physiology, ICD-10 Coding, Health Information Management, EHR Systems

Skills Attained: Trained in navigating health record platforms, updating patient information, and determining correct medical codes using coding reference manuals.

Certification: Preparing for AHIMA Certified Coding Specialist (CCS) Examination, Expected May 2025

High School Diploma

Susan E. Wagner High School - Staten Island, NY

Graduated: June 2011

WORK EXPERIENCE

Caregiver (Maternity Leave)

Staten Island, NY June 2024 – Present

●Coordinated care with healthcare providers, ensuring accurate patient information management and timely medical appointments.

●Demonstrated strong time management and multitasking abilities in managing personal and family care responsibilities.

Bartender/Server

Crafthouse Bar & Sea Bar and Grill – Staten Island, NY September 2021 – June 2024

●Provided exceptional customer service in fast-paced environments, demonstrating strong communication and organizational skills.

●Handled transactions and maintained accuracy using POS systems, ensuring customer satisfaction and attention to detail.

Barista/Supervisor

Starbucks – Staten Island, NY February 2012 – August 2021

●Managed a team of 7-10 employees, overseeing daily operations and ensuring quality service.

●Performed inventory management, handled customer transactions, and maintained efficient service during high-demand periods.

CERTIFICATIONS

●AHIMA Certified Coding Specialist (CCS) Examination – Preparation in Progress, Expected May 2025

●Food Handlers Certification (State of New York) – March 2018

●Training for Intervention Procedure (State of New York) – February 2023

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