Customer Service Accounts Payable
Resume:
Elizabeth Garland
Phoenix, AZ **006
*********************@*****.***
Work Experience
Cashier/ Customer Service
Circle K-Tempe, AZ
October 2023 to October 2024
Cashier for a large national retailer. Job duties: Creating a positive customer experience with fair, friendly, and courteous service. Registers sales using a point of sale system, scanning, itemizing and totaling of customers’ purchases. Resolving customer issues, answering questions, and when problems do arise, customer de-escalation. Processing and collection of payments by accepting cash, check, or charge payments from customers. Creating the correct change for cash customers. Operation of credit card authorization system. Balancing the cash drawer and counting cash at the beginning and end of each work shift.
Stay at Home Mom
Baumann Household-Phoenix, AZ
December 2019 to September 2023
I was fortunate to have the opportunity to stay home with my son when he was young. Retention Specialist
Convergys Inbound Call Center-Phoenix, AZ
January 2016 to December 2019
Customer Service Representative for both the AT&T and Sprint Retention Projects. Job duties: Answering customer calls for a busy inbound call center. Resolving customer issues using creative problem-solving to retain customers with the intention of canceling telecommunication services. Empathizing with the customer to de-escalate problems quickly. Fast and accurate data entry for proper and thorough account notes. Received Top Performance Award 9 months in a row. Project Coordinator
KSK Electric-Tempe, AZ
May 2013 to December 2016
Project Coordinator for a commercial electrical contractor. Accounting Duties: Daily entry of newly acquired jobs in accounting software. Creation of job specific insurance certificates required by the general contractor. Ordering of pre liens for billing purposes. Scheduling and dispatch of field employees for the service department. Entering all Accounts Payable invoices accurately in accounting software for weekly check run. Entering customer Accounts Receivable billings accurately in accounting software, printing, and mailing of A/R invoices. Weekly job cost analysis for project managers. Collection and calculation of employee time cards for the payroll department.
General Office Duties: Answer, screen and forward incoming phone calls in a polite and professional manner. Front office reception, greeting and welcoming guests. Processing outgoing mail and the sorting and distribution of incoming mail. Purchasing of office supplies and promotional products. Office Manager
Enable Staffing, LLC.-Tempe, AZ
August 2005 to April 2013
Office manager and bookkeeper for a small IT staffing firm. Bookkeeping duties: Recording transactions, recording sales, invoices, bills, and other financial transactions. Processing payments, paying bills and processing accounts payable and receivable. Running payroll, processing payroll and tracking payroll data. Preparing reports, generating reports for managers. HR duties: Talent acquisition, recruiting and retaining suitable candidates and employees. Compensation and benefits, managing employee’s salary and benefits packages. General Office Duties: Answer, screen and forward incoming phone calls in a polite and professional manner. Front office reception, greeting and welcoming guests. Sorting and distributing incoming and outgoing mail. Purchasing of office supplies and promotional products. Education
Diploma in General Studies
Mountain View High - Mesa, AZ
Associates Degree in Sociology
Rio Salado Community College - Tempe, AZ
Skills
• Accounting Software
• Project Coordination
• Accounts Payable
• Office Management
• Human Resources
• Payroll
• Accounts Receivable
• Office Administration
• Talent Acquisition
• Administrative experience
• Time management
• Communication skills
• Microsoft Office
• Technical sales
Certifications and Licenses
Food Handler Certification
Alcohol Service Certification
References
Guillermo Ortega, Store Manager Circle K - +1-602-***-**** Charles Stevens, Operations Manager Convergys - +1-602-***-**** Carrie Strong, Controller KSK Electric - *******@**************.*** Lisa Hall, Bookkeeper Enable Staffing - +1-480-***-****
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