Service Representative Customer

RIAN SUBASIC

staten island, NY ***** 134-***-***** *************@******.***

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

EDUCATION

Friendly Customer Service Representative ready to resolve any problem,

Troubleshoots technical issues and educates on logistics and policies, allowing for

customer satisfaction without unnecessary escalation of support calls

+ Sales techniques + Goalsetting + Multitasking

+ Product and service + ‘Problem-solving + POS systems expert

sales

+ Microsoft outlook + Adaptability + Calm under pressure

+ Issue resolution

May 2023 - Current

‘Customer Satisfaction Specialist

‘AutoZone staten island, NY

+ Conferred with customers by telephone or in-person to provide information about

products or services

+ Adapted communication style to meet needs of diverse customer base.

+ Managed high-volume call center inquiries. ensuring customer satisfaction through

effective communication,

+ Upheld company policies while ensuring customer satisfaction in al interactions.

+ Set up customer accounts in system and updated details to reflect current

information.

+ Managed difficult customer situations with professionalism and empathy

+ Acknowledged and directed customer requests for addtional products or services

to appropriate licensed representatives

Bachelor of Science (BS) - Cyber Security

‘Southern New Hampshire University, 2500 N River

Rd, Manchester. NH 03106

Contact this candidate