Customer Service Administrative Support
Resume:
Cover letter
Marwa Hassaan
Kanata, ON,K2L 4H1
*****.**@*****.***
October 15, 2024
Dear Hiring Committee,
I am writing to express my interest in the Visa Application Center within VFS Services. With a strong background in teaching, administrative duties, and customer service, I am confident that my skills and languages required align well with the responsibilities outlined in the job posting. I am eager to contribute my organizational abilities, attention to detail, and commitment to public service to your team.
In my previous roles, I have developed a comprehensive skill set in administrative support, including document management, record keeping, scheduling, and communication coordination. As a former teacher and driving instructor, I honed my ability to manage multiple priorities, handle confidential information, and work effectively under pressure. My experience working with diverse populations has enhanced my communication and interpersonal skills, allowing me to collaborate efficiently with colleagues, stakeholders, and the public.
I am particularly drawn to this opportunity as it aligns with my passion for VFS and supporting vital programs that serve Canadian communities. I am excited about the possibility of contributing toVFS Services to promote. I am confident that my skills and enthusiasm will make me a valuable addition to your team.
Thank you for considering my application. I would welcome the opportunity to discuss how my background, skills, and experiences make me a strong candidate for these positions. I look forward to the possibility of contributing to the important work of VFS Services. Sincerely,
Marwa Hassaan
2
Marwa
Hassaan Marwa Hassaan,
102 Castle Glen Crescent, Kanata, ON
819-***-**** *****.**@*****.***
Objectives Dedicated, dynamic educator with over 15 years of experience in international settings, seeking to transition into a public service role in Canada. Committed to leveraging my skills in communication, problem-solving, and community engagement to contribute effectively to public initiatives. Eager to apply my diverse instructional background and dedication to service in a new capacity that supports and uplifts the community.
Key Skills ● Instructional Expertise : Qualified teacher proficient in modern teaching methods, including interactive learning systems (smart boards).
● Adaptability: Quick learner, able to work efficiently under pressure and adapt to various educational systems.
● Team Collaboration: Strong ability to work collaboratively within diverse teams.
● Planning & Organization: Proven track record in problem-solving, planning, organizing, and meeting deadlines.
● Bilingual Proficiency: Fluent in English and Arabic, with advanced proficiency in French. Education ● Successfully completed the French intermediate level from CEGEP (Gatineau,QC) May/2013 -April/2014
● Successfully completed the French advanced level Sep./2014-June/ 2016 Successfully completed the following courses from American University (Cairo, Egypt)
● English Intermediate B (Jan. /2001) grade A
● English Advanced stage 401 (April/2001) grade A
● English Advanced stage 402 (June/2001) grade A
● B.Sc. in Applied Arts, Interior Design, Helwan University, Sep./ 1995- July/ 2000 (Grade: Good)
● Graduated from Armenian Catholic Sisters’ English School in June/ 1995
(Science section)
3
Computer Skills
& Languages
Office Software Proficiency
● Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
● Google Workspace (Docs, Sheets, Slides, Drive)
● Proficient in using email clients (e.g., Outlook, Gmail)
● Experience with communication platforms (e.g., Microsoft Teams, Zoom, Google meet & Google Classroom)
● Interactive teaching tools (e.g, smart boards, online quizzes) Arabic: Mother Tongue
English: Fluent (speaking & writing)
French: Very Good (speaking & writing)
Professional
Experience
● Driving Instructor April/ 2023 up till now
● Al-Hikmah School, Kanata, ON
International Language Elementary Instructor
July/ 2018 - up till now
● Abraar Elementary school, Nepean, ON
French supply teacher
Sep./2018- April/2020
● Yellow Bus driver (Voyago)Kanata, ON
April/ 2019-April /2021
● Al-Fajr School, Gatineau, QC
International Language Elementary Instructor
Sep./2014 - June /2015 & from Jan./ 2018 - June/ 2018
● Gems Wellington International School, Dubai, UAE Arabic teacher (Non-Arabs, Year 1 - 6)
● The City School International, Dubai Campus, UAE Arabic Teacher (Non-Arabs, Grade 5 - 8)
April/ 2012 - March /2014
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● The City School International, Jeddah Campus, KSA Mathematics Teacher (Grades 5 - 8) & Class Teacher (Junior 2) November/ 2009 - March/ 2012
4
Tasks
● Planning and Organization: As an educator, Creating structured long & short range lesson plans and managing classroom activities, translating into the ability to plan and organize tasks efficiently in an administrative role & meeting deadlines.
● Customer public Service Experience: Providing a positive experience for students and parents, managing parent-teacher relationships and working within a school system, is directly transferable and helps in building customer service skills, which are essential in many administrative roles.
Explaining complex concepts clearly and effectively, which is fruitful in communicating governmental policies to the public.
● Adaptability: Adjusting teaching methods to accommodate different learning styles, which reflects the flexibility needed to work with diverse stakeholders.
● Multitasking: Managing multiple students and classroom demands simultaneously, which is applicable in handling multiple government-related tasks.
● Communication & teamwork skills: Collaboration with colleagues, parents and school administration enhances the ability to engage with diverse groups, develops interdisciplinary lessons and fosters teamwork skills, a vital key skill for collaborating with different departments in government.
● Time & Data Management: Adhering to strict schedules fosters strong time management skills, beneficial for managing deadlines and priorities in an office setting. Keeping track of student progress and attendance teaches data management skills, which are important for maintaining records in administrative support.
● Cultural Awareness: As a language teacher, developing cultural sensitivity and understanding, which are important in government roles that require engagement with diverse communities and stakeholders.
● Technology Integration: Using educational technology for language instruction helps become proficient with various software as interactive teaching tools and experience with Learning Management Systems (LMS) which is crucial for administrative tasks.
References
● Sara Dabboussi (previous Principal previous of Al-Fajr school in Gatineau, QC 613-***-**** ****.*********@*****.***
● Afreen Shaikh (Principal of Hikmah school in Kanata, ON 613-***-**** ******.******@*************.**
● Anila Paracha (Previous Principal of The City School International, Jeddah Campus, KSA) *******.*****@*****.***
Contact this candidate